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Piazza Ottaviani 1, Tornabuoni, 50123 Florence, Italy – Show map
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329 verified reviews
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Hotel Ottaviani's staff speak: Italian, French, English, Greek, German
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Vending machine (drinks), 24-hour front desk, Tour desk, Luggage storage, Shared lounge/TV area, Daily maid service
Paid WiFi, Non-smoking rooms, Family rooms, Lift, Heating, Non-smoking throughout
Italian, French, English, Greek, German
Conad (0.3 miles)
San Lorenzo (0.3 miles)
Ristorante La Spada (0 miles)
Based on 331 reviews
Value for money
Show reviews from:
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Offering a heated indoor pool and a rooftop bar with 360° views across Florence, this ultra-modern hostel is 10 minutes' walk from Santa Maria Novella Train Station. All rooms are air-conditioned.
Score from 4606 reviews Very good
9 April 2015
One of the worst hostels
The owner women was nice. But other stuff was rude and weird
8 April 2015
Poor service and environment condition. You want a bed? Then you have a bed. Nothing else.
Close to railway station.
7 April 2015
The noice from street is abit disturbing.
Friendly staff which explains attractions perfectly great. Room is a bit old but clean and nice and Comfortable.
5 April 2015
Would be good to have towels, no brekfast, simple room
1 April 2015
If you have anything important to do that requires wifi, do not choose this hostel. The wifi does not work in the guest rooms, and we were unable to secure a wifi connection for more than 1 or 2 minutes at a time in the lobby. It was incredibly frustrating because we had to book our transportation for the next day. It took us over an hour and a half to do something that should have taken minutes. Furthermore, the shared bathroom we used did not have warm water; we could barely shower.
Good location. The room is clean and has a sink, towels are provided, and the staff is generally helpful.
23 March 2015
Only common towels, the bathrooms was always full.
The hotel is situated in the perfect place in the center, close to all shights.
22 March 2015
the bed was not very confortable. The wifi, I did get for free but the line was very poor.
location is easy to find. The place is okay if you need just a place to sleep and for backpackers.
17 March 2015
It was cold. They do not open Thé radiation.
Location was good. Close to Thé S.M.N. station.
16 March 2015
Lots of stairs. But there is a small elevator so it was okay
The staff was amazing!
6 March 2015
No heating in the room, breakfast is so-so, furniture etc. in the room is very old.
Location is perfect, staff is good.
25 February 2015
The staff was extremely rude, unhelpful and discouraging. Especially the Indian man on the first day of checking in - he didn´t even say hello, simply asked who I was and for the money. Extra city tax was charged, too. When I asked him for directions to the Duomo that afternoon he flung a map at me and said that I could find it on here somewhere. No smiles, no eye-contact. So so rude and different to my other experiences in hotels and hostels everywhere else. I was shocked. The facilities were awful: internet was not free, bag drop was not free, towels and toileteries (which were stated as being complimentary on the website) were not provided... When we asked, we had to pay yet another extra fee. It was unclean, disorganised, dusty and dark. ¨Hotel Ottoviani¨ is not a Hotel not a hostel - it is hell. The images on their profile are definitely are NOT of the place they are. They are thieves. False advertising.
The location of this hotel and it´s proximity to the monuments was the only positive thing.
24 February 2015
The heater didnt work. It was freezing since we visited during february.
at this price you cant find anything better
30 December 2014
29 December 2014
we paid for internet and were not able to use it in our room, connection to internet is just avaible in reception. the stuff was really rude towards us sometimes.
it was in the city center
14 December 2014
It wasn't look like the photos at the site.
Very good location
29 November 2014
the bathroom is not clean and always there is water on the floor and every where from the shower very small rooms
good location near the train station, ,an elevator to go up stairs wifi is very good, nice breakfast.
25 November 2014
Walls are paper thin, you can hear every person enter the entire building and every word of their conversations. Scratchy linen, poor door security.
It is what you pay for.
22 November 2014
the rest of them
location and breakfast only
12 November 2014
There is a shower in the room but you have to pay extra for the towel. The share bathroom light is not working so you have to use the other one. Anything extra you have to pay.
There is a shower in the room.
9 November 2014
The so called hotel does not look like in the pictures at all, personnel is rude, everything pays extra, no internet at room, unclean, worn out, do not recommend!
Location is good, but thats pretty much the only positive thing!
4 November 2014
but the hotel was dirty. Toilet was clogged, old and dirty. the blankets looked raggy and used. We stayed only one night, but if you stay more it's better to pay a bit more and to have a decent clean hostel.
The staff was very nice. they allow you to leave the baggage in a safety room for the day after check-out.
4 November 2014
You have to pay for every little thing. Breakfast 3€, wifi 3€, luggage storage 2€. Just go to a coffee bar with free wifi ;)
The location is really good, close to the main train station, plenty of cafes, restaurants, a supermarket and the dome.
29 October 2014
beds/matresses a little too used/old bathroom facilities very mediocre, dated showers and bathrooms and not very clean. Breakfast - not a very extensive choice for the extra charged for breakfast.
Good clean sheets on beds Great central location Ok for just a one or two night stay.
20 October 2014
The room was terrible with bathroom - the shower spray on the bed! It is a hostel, not hotel! Smell bad, no toalet paper...i am very sorry that I booked that hotel. I wanted invoice - didn't receive invoice!
18 October 2014
- no comfort - no tv
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