Palace Hotel & Centro Congressi

El trato en la recepción fue excelente. Llegamos dos días antes de la reserva, que era una oferta especial, y nos la mantuvieron además de darnos una habitación sup. con vistas al lago

La situación y su terraza exterior el desayuno bufet correcto

La habitación demasiado pequeña para la categoria de este hotel, el cuarto baño un poco anticuado, los ascensores muy pequeños

La ubicación, junto al centro de Como, la estación de tren Como Nord Lago y los muelles donde se toman los barcos, y el desayuno, muy variado.

El edificio, señorial, está algo envejecido,y el personal es desabrido. Las habitaciones tienen llave de las que hay que depositar en recepción, y una noche tuvimos que esperar unos diez minutos mientras el recepcionista atendía una llamada personal. El cuarto que nos dieron tenía una grieta. El check-in es a partir de las tres de la tarde.

la situacion del hotel es inmejorable, esta enfrente del lago de como y el edificio pr fuera es muy bonito

el desayuno, ya que esta incluido y luego si quiers por ejemplo huevos fritos se pagan a parte entre otras muchas cosas. las habitaciones son muy pequeñas y algo cutre el baño.

Muy bien localizado

Dificultad para el acceso a Internet, ya que el acceso a la red es unicamente por cable y no por inalambrica

Nada.sólo la ubicación

Sinceramente el hotel nos ha decepcionado mucho.Tanto mi novio como yo,nos dedicamos a este mundo.él es 2º jefe de recepción de un hotel de 5* ,y yo ,recepcionista de uno de 4* en Gran Canaria.El trato de la recepción fue muy frío y maleducado,ni un saludo ni una despedida;el suelo del baño estaba rajado en 3trozos(tengo foto) y la limpieza en una ocasión bastante mal.el parking un robo

Closeness to centre of Como.

Too hot. Could only adjust temperature by turning off heating. Lack of ventilation required opening windows. Result was unwanted noise.

We were extremely pleased with the staff, the availabilty of internet in the room, the breakfast, and our room - After spending two nights at the Hotel Danieli (at a much greater cost) the Palace was a dream.

The location was the main reason to choose the Palace. It's 2 minutes away from one of the train stations and the ferries are right in front. The size of the room was also a plus.

Although we supposedly stayed in one of the best located rooms, there was a private event going on right below us, on a Saturday night. From our bed, we could feel the floor trembling with the voice of the musician, but it stopped at midnight. Also, the bathroom was clean and spacious, but it can be updated.

It was at the very center. It has nice rooms especially if you book one with the view.

The fact there where keys for the rooms and not cards.

The location

It was an odissey really! Hotel staff couldn't be more rude. I had booked a superior double room, lakeview, non smoking. I got a very small room with an awful stench of cigarrette. It took them 4 rooms to get me what I had paid for, no more no less, even though they argued they were fully booked. To top it all, a shirt of mine disappeared during the room cleaning. It was a white one and I can write it off as a mistake from the cleaning ladies, but they did absolutely nothing about it! They offered me no alternative and I was very tempted to call the police. I ended up not doing so as I'm sure it would accomplish nothing and I was tired of aggravation as it was. So, DEFINITELY, choose a different hotel whilst at Como!

great hotel, excellent location, very friendly english speaking staff, excellent restaurant. Taken all together made for one of the highlights of our trip.

Buffet breakfast was ok but not great. Staff was basic. Room was comfortable but not a 4 star. Location was perfect, 2 min walk to the lake, 1 min to centre village of Como, 30 min drive to Bellagio which is the most beautiful village of the region of Como.