I work in the travel business. I have stayed in a lot of hotels around Europe. I am not a snob, but I do have certain basic expectations based on the advertising of a place. We booked ourselves into Bontadosi in order to have a couple of days of R and R in a remote location after a week of running around northern Italy. I booked it because of it being a Mr and Mrs Smith recommended hotel, which normally suggests a high standard and a worthwhile stop. Oh, what an error! We had a great time there, and the village is cute and friendly (though not much to do there). However, if a hotel advertises itself as a spa hotel with treatments ettc., you need to be able to get into the spa! We arrived, and because they have private spa time slots, we only had the option of 8pm for an hour, the next day, or the morning we were leaving. That is just not good enough. We were not warned in advance, and even if we were, if a hotel has around 14 rooms, there are not enough slots in the day for all of the rooms, which means that some of the rooms would have missed out in any case. That is ridiculous.
Our expectations of this wonderful spa hotel in the stunning Umbrian hills was ruined. We did not get to the spa, even though we effectively paid for it in our booking (described as included in the package). My wife booked an hour-long massage, but requested that the masseuse stop her treatment after 45 minutes. That's a first, too. I reread the Smith report about the place. Obviously they pulled out the stops for them, but the rest of us.
If you are planning on stopping here, I suggest that you book your spa hour in advance, and be warned about the quality of the treatments.
Perhaps we had a specifically unfortunate experience and had everything run smoothly, or the hotel not be fully booked, we would have written a glowing report.
Perhaps their standards have dropped, but I cannot recommend this place to anyone.
The location is good if you want to get off the beaten track, and yet not be to far from civilization. The staff were friendly and helpful, as much as they could be, and Paulo, is a gem!
Room was large and airy, and we had the only room with a balcony, which affords a great view across the valley in the morning, and allows you to sit outside with some privacy.