We had a problem with the electricity the evening before leaving, and it was a bit hard to get hold of the staff, we tried several numbers before getting hold of someone. And the lady at work was dragged out of bed two times because of this, felt sorry for her, yet she was very friendly and helpful.
I wish there would have been slightly more light in the living room, other than that all was perfect.
The building was not easy to find, but once there it was amazing! Even the smell of the place, so fresh and clean. Staff was very polite and helpful, and when we arrived at our apartment we were shocked by the size. It looks nice on pictures, but not compared to reality. It's huge! Fully equipped kitchen, a large and comfy bed, and just the feeling of walking up the glass stairs to our bedrom - luxury. The location was great, so close to everything, and yet it's a quiet area and it felt very safe. The housekeeping also surprised us, never have we experienced a better cleaning in any hotel/apartment. I wish we could have stayed here forever. For the price of this place, we got 10 times more than expected. We stayed in 18 different hotels/guesthouse's this trip, and Palazzo Gallo was among the cheaper ones, yet no doubt the best.