we booked a twin room which we did not get, when we asked for an extra cover and blanket staff were not too willing to help out. the breakfast was quite poor, considering the price and the staff looked very grumpy all the time. weird payment method: i wanted to pay with my euro card even if my booking.com card is in £, seemed big deal as they already pre-authorized the payment from £ card, even if i chose to pay on arrival.
location was good for duomo and easy walking distance to most touristic sites, about 15 min walk from train station,
room and bathroom clean and big. air conditioning worked well and was very useful considering it was around 40 degrees outside.