The hotel needs more investment. At the moment it seems focused on
taking low-cost tour groups who are probably not inclined to complain,
and for this reason they can get away with poor, thin coffee and
uninspiring pastries for breakfast. Our room was also not generously
sized so we were for ever falling over our suitcases; there was one
small pillow that had never been good even when new; and their toilet
paper is of the brown crinkly kind that I last saw in Italy in the
1970s. Only a penny-pinching management could treat its guests in such a
way. We so appreciated the staff that we feel they are badly let down by
their bosses who should charge 2 euros a night more and aim to achieve
modern hotel standards.
The situation is very good, overlooking the lake and 50 metres from the
ferry terminal for Stresa and the Borromean islands.There is a road in
front of the hotel, but it is little used and very quiet. The staff were
also excellent - friendly, professional and wishing to help.