I would recommend bringing your own pillows, as they were a bit thin and hard. The bed for the kids was squeaky but they slept, so it couldn't have been so bad.
The staff members were mostly very polite and professional. Our Italian is fair at best and they spoke English within their abilities (we are living in Italy now and have found everywhere that IF you attempt the language, they will meet you halfway). They immediately offered the discount card for the zoo upon our arrival and gave us our room key although we arrived three hours early. Due to weather, the pool wasn't open as late as stated (rain off and on-more of a disappointment for the kids, ages 4 and 8) but again, that was a precaution and not something I can complain about. It appeared clean and refreshing, though. The hotel is very easy to find, and near an excellent pizza spot within five minutes drive. Parking was ample, and the hotel was extremely clean. It's also only a fifteen minute drive from the Adriatic, which is quite a sight and you can see it from the hotel, as it sits on top of a hill. The restaurant had very good food, but it is hotel expensive. Lunch for one order of antipasto for us, a glass of wine, two sodas, and an order of pasta fagioli, which was all great, was 40 euro. Just be prepared for that. Breakfast is typical Italian fair, cereal (they bring warm milk to the table for that), fresh fruit, ham, cheese, fresh pastry, and they include the espresso. They even made hot cocoa in the morning for the kids. They have a case for ice cream treats, potato chips, espresso and soda that the front desk staff is trained to use, and therefore open whenever someone is at the desk. We never noticed someone NOT there! We will definitely stay there again on our next trip.