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Property Highlights

Free WiFi

Places of Interest:

Via Condotti (0.1 miles) Via del Corso (0.2 miles)
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Newest reviews for Grand Hotel Plaza

  • Ayman
      Egypt
    August 29, 2014

    Hotel was located on via del corsa. Near to most of the site seeing locations. Taxi drop infront of hotel which saved time when going to airport.

    Nothing

    8.8

  • Julia
      Russia
    August 26, 2014

    Location Staff View from the terrase upstairs The building itself and interier in the lobby area

    The standard room is of such a poor quality, urgently need renovation - classical style but new materials: - TV was not working, - there were no curtain in the bathroom - all the water just fell down on the floor when taking a shower, - the floor wooden cover is old and you can easily hear other people moving in their room, epecially at night - poor choice of food for breakfast

    5.8

  • Turki
      Saudi Arabia
    August 17, 2014

    Nothing.

    Everything.

    3.8

  • Maria
      Philippines
    August 16, 2014

    Location

    Breakfast can be improved.

    7.9

  • Anonymous
      Finland
    August 12, 2014

    Location is excellent - most of the popular sights are at the walking distance and just next to shopping streets. The room was spacious.

    The room was little bit shabby / worn out and the toilet didn't flush well.

    6.7

  • Kathryn
      United States of America
    August 8, 2014

    The location is wonderful. The Hotel it self is beautiful and wellkept. Staff in the dinning room were delightful as were the housekeeping staff.

    We arrived at the hotel 2 hours before check in. No problem, checked our bags and went out to lunch for 2 1/2 hours. Came back,room still not ready and when we asked when it might be ready we were told "we don't know". We sat in the lobby for another 40 minutes watching other people check in and out. Finally asked again and were told "whenever".

    7.1

  • Marianna
      American Samoa
    August 8, 2014

    Service is terrible!!!

    4.6

  • Robert
      United Kingdom
    August 6, 2014

    Friendly and courteous staff - after a less than average meal at a nearby restaurant we asked if we could have desert, coffee and a nightcap in the terrace restaurant and were personally escorted up once our table was ready for us. Classic features and real old fashion glamour; A really iconic hotel with taste and style; Real furniture, not cheap soul-less reproductions of major chains; Location, location, location; Grandeur of interior and size of bed room.

    Lighting was a bit dark in reception and cluttered with bags upon arrival - the entrance doorway could be more inviting but these 'negatives' need to be put in context of the overall experience. Nothing else.

    9.6

  • Deborah
      Singapore
    August 5, 2014

    Location, staff

    Hand held shower

    9.6

  • April
      Australia
    August 3, 2014

    Location

    Staff were rude, unhelpful Bathroom was dirty and grimy. Expensive Hard springy beds Average breakfast Expensive drinks at bar Old and tired Dirty

    4.2

  • Lynne
      United Kingdom
    August 2, 2014

    We loved everything about our stay, the sumptuous room with huge terrace, the very friendly courteous and helpful staff, the impressive grandeur of the hotel interior and its many sitting rooms, the great meals and room service, the cleanliness and finally the brilliant location. First class all round.

    We liked everything

    10

  • Ayman
      Saudi Arabia
    July 31, 2014

    Location

    Beds were uncomfortable . Bathrooms showers very small. Upon arrival at 5 pm and after a long travel and check in we were chocked that the room is not cleaned yet from previous customer. Hotel needs major attention. Breakfast buffet is poor. Not up to expectation.

    4.2

  • Janice
      United Kingdom
    July 27, 2014

    Great location in centre of Rome. Located just next to Condotti street (designer shops) and right opposite Brandy Melville shop. Large grand hotel with ornate decor. Rooms were large. Double room had two twin beds and a large sofa and triple room had large double with pull out sofa and still plenty of space.

    Beds and pillows were very firm and uncomfortable. Wifi was very slow and kept losing connection. Bar menu was very limited which was a shame because the lounge area has great atmosphere but didn't seem to be used by anyone. The roof terrace looked fantastic but the bar price was even more breathtaking! €15 euros for each drink (thats for one coke, or a beer, glass of wine or a cocktail!) the same drinks were €5 euros each in the downstairs bar! Car parking is a problem and had to park in underground public carpark in Piazza Cavour - 3 days cost €72 euros!

    7.1

  • Anonymous
      Sweden
    July 26, 2014

    a bit inefficient

    8.5

  • Ashkhen
      Russia
    July 24, 2014

    The location.

    The hotel is dirty- coat of dust in the furniture. Reception can't handle arrivers-check in took 50 minutes. Permanent problems with electricity. Couldn't even charge the phone sometimes.

    5

  • Anonymous
      United Arab Emirates
    July 24, 2014

    location is amazing, just in the middle of all attractions. the room was spacious, comfortable and quite.

    we felt it is under staffed especially at the lobby. staff are helpful but not very friendly. the room can get cleaner..

    7.1

  • Robert
      Netherlands
    July 20, 2014

    The location, the grandeur.

    The behavior of the staff at the desk was very very poor.

    7.1

  • Matthew
      United Kingdom
    July 17, 2014

    Service was a little shambolic but the property was stunning, if a little tired.

    The building was a little tired and the staff not very friendly. They were however helpful generally.

    6.7

  • Michael
      United States of America
    July 16, 2014

    The breakfast and breakfast room was grand! Very good and great display! Restaurant staff there were very good!

    The staff was rude, service horrific. Clearly, they don't actually want people staying in their hotel. When we arrived after a long flight, we were told by one staff member we could check in then before going to the Vatican instead of leaving our bags with the concierge. Another staff member insisted we couldn't checkin until at least 4 p.m. despite the fact that our room was apparently ready. This resulted in an actual heated argument between the two staff members. In the end, we weren't allowed to checkin. We were traveling with another family and had each booked triple rooms. The third bed was a pullout couch at the end of the main bed. There were no sheets, pillow or blanket for the third person. And, we paid a hefty charge for a "triple" room. My husband went to the front desk and was told they would send someone to our room with them. He knew it wasn't going to happen as the person at the front desk was very rude to him. So, no bedding was delivered. We covered my son in towels at this expensive, "5 star" hotel!!! For night two, my husband had to play charades with the hotel maid, and after going round and round, finally got bedding. Back to checkin...after not being able to check in upon arrival, we had to change in the first floor restroom. The housekeeper came in to clean the restroom at the same time and proceeded to clean as I tried to move my change of clothes and makeup kit around her cleaning (not vice versa) while she muttered in Italian under her breath. I know she was talking at me as the word "American" came out of her mouth very rudely several times. Throughout our stay, we also witnessed other hotel guests at the front desk complaining about very relative problems to very unattentive staff, including an elderly gentleman who tried to reason with a male desk staff member who basically turned his back while the poor man was talking.

    5.8

  • Luca
      United States of America
    July 13, 2014

    The location and old world charm was fantastic!

    Hotel is tired-not being maintained as it could be. Needs more attention to paint, etc....

    7.9

  • Omar
      Italy
    July 13, 2014

    THE LOCATION

    VERY BASIC BREAKFAST

    5.8

  • Simonetta
      United Kingdom
    July 8, 2014

    The architecture

    No facilities. Didn't feel like we were in a 5 star hotel.

    4.6

  • Mark
      United States of America
    July 7, 2014

    The service was great and the people were helpful and friendly. The location was excellent within easy walking distance of the Trevi Fountain, Spanish Steps, Pantheon and shopping. I would definitely recommend the hotel.

    The roof top restaurant was a disappointment. It could be and should be a major attraction for the hotel. Service was lackadaisical and the hours of operation were limited.

    9.2

  • Anonymous
      United States of America
    July 1, 2014

    The location of this lovely hotel is central to so much shopping and site seeing, close to the Spanish Steps, Trevi Fountain and Piazza del Popolo. The front line staff are terrific. The public areas are old-world beautiful, opulent and comfortable. The Superior room linens are excellent quality.

    We stayed in this hotel some ten years ago, and sad to say, the rooms now are somewhat lacking in amenities. There was no iron, the hair dryer was so ancient it barely warmed up its breath of air, there was no Kleenex, a small necessary item however. The glassware was not cleaned each day, nor were the plastic drink cups replaced. There was no turn down service, and the bathroom vanity products were never replenished. The tub drained painfully slow.

    6.7

  • Anonymous
      New Zealand
    June 30, 2014

    The location and grandeur of the hotel was like staying in a film set.

    Poor WiFi and so-so breakfast.

    9.2

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