It was quite empty while we were there and they we're doing maintenance work and told us on one of the days that we could only sit on one side of the pool, which wasn't the best way of treating guests and felt a bit rude.
The staff are all lovely but it's slightly disorganised sometimes and you feel like you're putting them out a bit, for example at breakfast they never seemed to have laid places outside for you to eat, so they had to awkwardly lay the table once you'd sat down and this happened every day. The service was also quite inconsistent depending on the day. Because of this you felt a bit like you were staying in someone's house / or a B and B rather than a hotel. I think some of the employees there could be a little bit more generous so you feel like you're staying in a hotel rather than asking for a favour.
Even though it was quite empty when we stayed they put a couple with a young baby in the room next to us so we were woken up a couple of times by this
Breakfasts were good - nice quality food and good choices but I think the dinners could have been improved on. I had a really fatty veal steak one night, which felt a bit budget
The hotel is really well designed and put together and in a very beautiful location overlooking spectacular Tuscan countryside, it was my favourite hotel and place we'd stayed in in italy by far and we had travelled round for two weeks.
The negatives we had are just small things we think they could improve upon but wouldn't stop us staying there.