A hotel's primary function is to provide the guest with a sound night's sleep, and, in that, PF failed. The air conditioner hummed disturbingly loudly in one room, costing me half a night's sleep. The other room to which I was changed had seen better days; the learher counter top was ratty, worn; and the window's view was obstructed by an alley wall.
The manager genuinely loves her job; she exudes that. The staff, however, are stiff, frosty, and don't really seem to know or love what they do. I wouldn't expect a dead-end on a routine transportation question; Tripadviisor was much more helpful. The point is, at a hotel like Porta Felice, you'd expect more knowledgeable staff. Further, I was uneasy with one staffer because on my last visit, she gave me a room with two twin beds conjoined by a pad (to make a queen), and when I notified her of the discomfort, she grudgingly changed the room. With the other front-desk woman, I had arranged a trip to Mondello beach the day of my check-out and was charged accordingly. When I asked her if it would be possible to shower in the spa's shower upon my return, she initially denied the request, saying you will have already checked out. Personally, I think that's unaccommodating, if not unreasonable. I doubt I will return.
The manager was a nice woman and the staff, at least, goes through the motions.