Hotel Porta Felice

the spa services were at (high) extra charge, which was not clear with the reservation. Load italian "MTV" during breakfast.Rooms at streetside are rather noisy.

Extremely helpful personnel. We had a quite serious problem with documents and they have been able to react very quickly. Very central position of the hotel, based in the main Taormina street

Noise in rooms close to the sreet

very comfortable, central, panoramic breakfast, great politeness

Siezable room and excellent conditions

good room, very clean, nice breakfast room view, good breakfast selection, good bed, quiet rooms., nice building inside. I did not use the gym facility so cannot judge on that

no bar/lobby which is surpising for the 4 star hotel and which makes the hotel expensive for that std; the bar in the breakfast room is not very cosy and business like ; limited choice of international tv channels, no clock in the room, plastic glass in the bathroom (agan not the std of 4 star hotels)

The hotel is new and in excellent condition. The breakfast room has a nice setting on the roof. The location is perfect. The La Kalsa part of Palermo is very interesting and their are lots of interesting sights within walking distance.

There was little to criticise about this hotel, but the rooms are a little bit dark due to inadequate lighting.

The hotel was a great value. It was new, luxurious and the breakfast was outstanding. The staff was extremely courteous and attentive and spoke excellent English.

Good location and nice breakfast on top of the building. We´ve been upgraded to suite.

Noisy outside, but that was not hotels fault - Palermos drivers love to hoot, everywhere..

Great service with staff that have good english. Large and very comfortable room with bathroom that was beautifuuly appointed and a pleasure to use. Excellent hot and cold breakfast.

It was a shame that the use of the spa was not included in the price. This was not a cheap hotel, and to have to pay another 20euros to use the pool was disappointing.

The location, and it's brand new.

Very cold atmosphere, parking problems, centerlized adjusted aircondition system, rooms are dark, no view!

The staff were all very helpful, friendly and accommodating. We loved our room with its modern decor and balcony in the middle of a bustling street.

We felt that the information about the sauna, steam room and jacussi was misleading as the use of the spa was not included in the price of the room but was an additional (high) cost.

For Palermo, the location was ok, close to restaurants and nightlife in Piazza Marina. The staff were polite and we could use the internet for free.

Unfortunately quite a lot! The room was very small, nothing like the size of the room shown on booking.com. The shower wasn't sealed properly which led to water all over the bathroom floor. Also the bathroom ventilation was very noisy and, despite our complaint, was only turned off between midnight-6am. The road outside was dark, dirty and smelly.

great location, lovely gardens nearby plus the seaside feel. Fabulous bedroom and bathroom, lovely staff. The hotel was an absolute gem and would not hesitate to recommend it to both business and couples.

Nothing to dislike