Overall, the hotel is average at best. Service was a bit hit and miss - I speak Italian, so could hear a few staff saying things like 'do whatever the (expletive) you want' joking with each other at the pool. Hmmm. Another guy thought he was getting the best of me by bringing a plate of prosciutto croissants (the place is crawling with aggressive bees, and they like to eat prosciutto), and then saying in Italian, 'I'm bringing you this as I know it will bring the bees'. I doubted that I heard him correctly, until the bees came en masse. Also, the walk up to the hotel is quite full on, and was a bit much for my mom to do a few times a day, every day. The air conditioning was also not strong enough. I wouldn't waste my time to stay here - try La Mala in Vernazza or La Torretta in Manarola for a more peaceful stay.
The room was clean and sufficient, but nothing more, not typical 4-star standards. View is amazing and worth it for a dinner only.