Starhotels President    

Propper 4 star hotel at a great location in the city with its own (free to guests) parking. It is perfectly positioned for exploring the city by foot or by local transportation (next to the bus and train terminal). The staff was friendly and helpful and the rooms were clean. We had an excellent view from from our room at the 10th floor.

Nothing too wrong. They did have free WIFI in the lobby but it could also be free in the rooms (many less expensive hotels have free internet throughout the hotel). Also some slippers would be a nice touch. All in all its more good and very little bad.

Friendly english speaking stuff, good location, next to Brignole railway station and only 20 minutes walk from the city centre

Hall is too dark and unpleasant. We got very small room at the end of corridor and the window could not be opened. Internet is free only in the lobby and it is limited to 30 minutes and only 50mb downlaod. Connection is too slow I couldn't have VoIP call, not to mention video call. Breakfast is more like a 3 star hotel, for 4 star hotel it has to be much better.

Nice hotel with good location and breakfast. Very clean and comfortable. No nose from the street

25 euro is too much for parking for guests

Great rooms and beds, good breakfast and service at breakfast..

Very slow lift service (one lift was out of service) unfriendly reception service.

Location was close to the train station and easy to access. Property was modern. Room was clean well laid out good lighting and decent luggage area. Bed was great. Good value for money.

Staff were cold indifferent and you felt like you were an interruption. There was no verbal exchange other than a terse answer when you asked a question. The service in the dining room was the rudest and worst on a two month trip to Europe. Also, for a hotel of this standard the Internet is appalling and expensive.

good bed, quiet room

coffee at breakfast

location

Location, breakfast

They still have the keys with heavy key holders to access the rooms. Sometimes I had to wait to receive the key from the front desk.

Very helpful professional staff

The whole concept of the hotel was first class

If I have to say something it would be that the rooms were a little too warm and we couldn't see how to turn down heating.

Staff was very helpfull, they recommended us great reastaurant "Da Giana" - must go.

Qiuck response with the room service

The wifi with separate charge

Good location, nice hotel, good breakfest

Wi-fi in the lobby 30 minutes free of charge, it looked like aircondition did not work, even when it was set up for 20c, in the room was hot and difficult to sleep

Very well situated - pleasant rooms - very clean and spacious. All in all a comfortable stay. Breakfast was superb.

This hotel is basically across from the train station - which was perfect for us since we were traveling through Italy by train. Yet it was still only a leisurely 20 minute walk to "old town" and even closer to modern shopping. (Also to the harbor through old town.) It's a very large professional hotel, beautiful lobby with free wifi in the lobby. The staff was friendly and helpful. Breakfast room is huge and attractive. Typical Italian breakfast buffet but on the higher end of the scale, also felt there were more choices than in some hotels The breakfast staff kept if fresh and offered to make coffee drinks.

Hallways to the rooms were dimily lit and a funky dark purple color, sort of weird. Free wifi in the rooms would have made it perfect.

Location & connectivity

Advertised as an airconditioned hotel.! But as I was there in November it was switched off! Room was particularly warm - had to get housekeeping to get a special key to open the window to let in the fresh air. Lot of work going on on this particualr floor.

Location was good for me as it was just a walk away from the conference I attended.

In these economic times, I believe I should have been given my last stays night money back as I left early! Tis would have been what I call customer care, it would have gone a long way in my decision to return next year when I attend another conference, I will now look at other possible hotels.

Friendly Personal -good and rich breakfast-confortable Lobby easy to acess to Genoa Fair-Salone Naotico

no wifi in the rooms

Its location, close to the fair ground where I was directed. Breakfast.

Reception staff: unfriendly, confusing and quite assertive.

clean and stuff is co operative

the gym is so small

the rooms were very comfortable and clean. also the staff were very helpful and efficient.

only not having a room safe

Location and standards

Would be nice to have (free) wi-fi in bedrooms.

Concierge was not really motivated. Check-out unorganized.

the complete hotel was ok for us. The rooms were nice, the bed was big, the bathroom was well cleaned, ... We enjoyed our stay in this hotel.

Maybe the price of the internet. Wifi was free in the lounge, but only for 30min and the speed was very very slow. For wifi in the room they asked 11€/day which is very much. Also on the TV there were no standard european channels so most were Italian. If you pay, you can chose extra channels or movies.