The staff should have done a bit more to give more comfort to the guests. there were a couple of episodes that left me speechless. I kept a positive attitude as I wanted to enjoy my staying as much as possible, but i trust other guests might have a lower level of tollerance. Here what disappointed me:
1) during my staying there were maintenance on the spa but they didn't informed me when i make a booking; whan i found were continuous noises from maintenance workers, sauna not available and even smell of sigarette inside the relax room. When I asked the hotel staff to invite the maintenance workers to make less noise and respect the quiet of the place, the hotel staff replied they cannot do anything because those people are not part of the hotel and they are "working". Wow, their reply left me astonished: I respect other people work and i pretend also respect for my relaxing time (which is the main reason why u go to spa). Am I not paying you for a moment of relax after a year of work? should you respect my need of a relaxing time as well and schedule the maintenance when no guest is inside or at least ask the maintenance people to respect the hotel rules?)
2) there were a few electricity interruptions which caused some inconvenients (i.e. lift not working, no aircon, sauna out of use, the room card not working properly). Also in this case, the staff said it was not their fault - and i can accept it - however they asked me to carry my luggages by myself by hand up and down to the 3rd floor, then doing again up and down by stairs because the card was not working, and that nothing could be done with aircon, well... at this point I wished they could have been more empathetic and try to help me more concretely than just saying they cannot do anything (at least with luggages).
3) finally, I drunk 2 bottles of water from the minibar (0.5 liter each) and I surprisingly found a 15$ charge on the bill because of that water.
the hotel faces the bay from an excellent location. The facilities are awesome and comfortable. You can enjoy a delicious and rich breakfast, having sunbath by the panoramic pool or relax in the spa.