Air conditioning did not work most of the time. It was difficult for me to sleep. We complained at the reception and the answer was the problem had been caused by a thunder storm the days before. Even when the air conditioning worked eventually, it was only capable of dropping the temperature down some 5 degrees or so. Having 36 °C outside -100 °F-, this is a problem.
WiFi. There was no wifi connection for a couple of days. When there was, the transfer speed was 0,30 Mbps Max. Absolutely insufficient unless you only use it for whatsapp only.
Some days, no hot water early morning for our shower. There was after breakfast. It was only warm at that time.
Fireworks at 01.00 a.m. Nice if you have insomnia or like nightlife. Otherwise they will wake you up because the rooms are only partially soundproof. And at least when we were there we had to suffer from 3 wedding celebrations just next to us. Loud music until midnight, DJ and fireworks at 1 am -not all of them, fortunatelly-.
Fridge. In our reservation a "minibar" and a "fridge" was mentioned. There was only a minibar in our room and I even had to move it to another plug myself because it was not working when we arrived. The minibar was roughly ok for a coke -unless you are American!- but clearly not ok if you needed to keep a yogurt for a baby regrigerated for example. There was an empty space for another minibar or fridge but if it was no longer there.
Very limited space. The family room we booked was not really suitable for a baby cot. I attach a photo.
Poor maintenance. A shelf was broken in the closet and several plugs did not have power. The sat TV did not work for 2 days. We also had a couple of blackouts lasting some minutes.
No bathrobes altough included according to our reservation. Same thing with DVD/CD player.
We complained constantly about all these issues at the reception but they were able to do little.
We loved the swimming pool. It was accesible to the public in general but the best place was reserved for the hotel guests. It was not crowded, not even in Ferragosto. It was perfect for our kids. If you practice aquagym, there is a daily class.
We liked the restaurant even more. There is a 3 course menu for 25 € which is clearly worth the price. Service is efficient and proffesional. My family would have preferred a quicker service but it was quite ok for me.
The staff helped us keeping some baby stuff refrigerated to avoid the problems with our minibar.