We have found several employees at the Reception, and the quality of the service offered was completely different during the day. Very kind and sympathetic the man we found the first afternoon, and then the next night, as well the young lady we always met during the afternoon, very helpful. We cannot say the same for the woman found during the morning, at the check in and check out. Completely serious, no smiles, seemed bothering each question we did, and not prepared about what we asked. So long waiting for completing the check out (for a prepaid reservation!)... We don't think she is enough prepared to work in a so high level hotel
Very nice Relais in the heart of Rome, very good location, rooms provided with all the necessary, above all the bathroom, great amenities! The breakfast is wonderful, and the Lady served us delicious coffees with an incredible kindness! Thank you!