Air Conditioning and Service:
The air conditioning was insufficient for keeping the rooms cool despite being on continually at full power. It was very hot in Rome during our stay and as the buildings opposite are too far away to provide any shade because of the piazza, the sun hits the façade of the building full on. I understand that air conditioning is used less in Europe than in America, but this was our fourth hotel during this Italy trip and all the others had fantastic air conditioning. We suffered quite a bit the first night getting little sleep because of the heat, but it did start to catch up and become tolerable (barely) by morning; this surprised us because the room had still been very warm when we returned to it that first day at 11 pm after the air had been on for about 8 hours. We had arrived that day at around 3 pm and were in a panic when we entered the room and found it suffocatingly hot. The host, Giovanni, told us that it would get better, but after being there a while not noticing any improvement and unable to feel cool air coming from the vent we were skeptical and wondered why he hadn't turned it on prior to our arrival to cool down the rooms. He did give us an extra "key" to insert into the slot so the air would continue running while we were out sight seeing, but didn't earn our confidence with his dismissive attitude. And that was the last time we ever saw him during our 4-day stay. Travelers need to know that this is not a hotel, but rather like an apartment rental where they meet you to give you a key and then leave you on your own. There was very good housekeeping service daily, but no one to go to with inquiries about anything. That first night when we returned late and it was still hot in the room, I tried calling both numbers posted in the room for Giovanni and, apparently, his colleague, but couldn't get an answer. I then, out of concern that we wouldn't sleep for 4 nights, called booking.com.
Location and View:
The location right on the Piazza Navona and the view of it was fabulous! Rooms were clean, modern and well appointed.