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Newest reviews for Relais San Lorenzo

  • Anonymous
      United Kingdom
    August 29, 2014

    Pleasant staff.

    Stairs and no lift makes it a bit much with luggage for a short stay. Somewhat dodgy air conditioning.

    7.9

  • John
      United Kingdom
    August 14, 2014

    A small, charming 'character' property run by an extremely pleasant and helpful owner and staff and immaculately maintained. Central but quiet location. Our room was small but comfortable, with a decent bed and shower. Nice touches like free water and soft drinks in the mini-bar and fruit in the breakfast room/lounge area. Not an extensive breakfast choice, but more than adequate for our needs. Good value.

    9.6

  • Giselle
      Canada
    August 7, 2014

    Daniela is very professional and provided excellent service. She was always accommodating.

    I liked the character of a very old building. People need to know that it is not a hotel and that it is based in a very old building ( over a century old), with no elevators, and can be difficult to find. I took a taxi and he knew exactly where is was.The place oozes character.

    9.2

  • David
      United Kingdom
    August 5, 2014

    Great location very clean and very friendly staff would recommend to others would stay again

    10

  • John
      Malta
    July 24, 2014

    Very centrally located, great staff and can't wait to go back in december.

    10

  • Susan
      Canada
    July 22, 2014

    The location is excellent, sheets were clean and crisp, the room was large by European standards and the WiFi exceptional! When you arrive, ring the bell and wait, someone will answer!

    The stairs, the hotel is on floor two and there is no elevator...be warned, but worth it!!

    9.2

  • Ray
      United Kingdom
    July 14, 2014

    Wonderful location, very helpful staff.

    Nothing

    10

  • Sheila
      Canada
    July 2, 2014

    We loved our stay at Realis San Lorenzo!

    10

  • Roger
      New Zealand
    July 1, 2014

    Wonderfully located in the old town with parking available in a private courtyard..a must have. Great welcome even though we were early. Very stylish lounge/breakfast room...good Internet.

    Would be helpful to note that it is in the same building as a Museum so that when you see the maroon museum banner you know you have arrived.

    10

  • Anonymous
      United Kingdom
    July 1, 2014

    The room was beautiful and very Italian. Breakfast was good and varied. Great sun terrace to sit on in the evenings. Helpful staff who let us leave our bags after we had checked out. Great location.

    10

  • Luigi
      Canada
    July 1, 2014

    Location, breakfast , cleanliness ,staff & restaurants suggestion.

    10

  • Richard
      United States of America
    June 28, 2014

    Very thoughtful and accommodating -- free cold drinks in the fridge (instead of typical ripoff hotel minibars) was typical of the little extras. Simple free breakfast. Nothing glamorous, but a very pleasant and comfortable stay.

    We arrived midday, having no idea that there was a serious possibility that we might be left on the street in the heat with our suitcases. Fortunately, Anil (very pleasant and helpful) was there and came down to welcome us. Be sure if you are arriving in the middle of the day that you have made arrangements for someone to welcome you and give you keys.

    7.5

  • Lucia
      United Kingdom
    June 28, 2014

    The staff were lovely, beautiful traditional style room, reception and breakfast area and very clean.

    My only complaint was that my morning cappuccino was not very good, but there are plenty of places near by to get a caffeine fix.

    9.2

  • Dermot
      Ireland
    June 23, 2014

    Fantastic location in the centre of Lucca. Mother and son owners were extremely helpful. This is an ideal place to spend a few days in this beautiful town. Walk out the front door, and you are right at the centre of the town. Breakfast great.

    Again, as always in these type of restricted ancient towns, parking is a problem.

    10

  • Peter
      Australia
    June 20, 2014

    Nice staff, excellent large bathroom, very good breakfast.

    Nothing

    9.6

  • Anonymous
      United Kingdom
    June 19, 2014

    We had a great room (Butterfly) which, with the hotel's great location, friendly, helpful staff and ample breakfast made this an enjoyable place to stay and excellent value for money.

    10

  • Anonymous
      United Kingdom
    June 19, 2014

    The friendly staff, close to centre

    lack of proper air conditioning

    9.6

  • Andrew
      United States of America
    June 15, 2014

    Warm, friendly staff. Central location in the old city. Elegant rooms and wonderful breakfast.

    10

  • Margaret
      United Kingdom
    June 14, 2014

    The Staff were most welcoming and helpful without any hint of obsequiousness. The standard of everything was high.

    I was not keen on the stairs to reach the Relais but that was a minor inconvenience, in the end.

    10

  • Christian
      Germany
    June 10, 2014

    Great, intimate style of small hotel, superb old building very well kept, Great breakfast, very friendly owner

    Tutto bene

    10

  • Trevor
      United Kingdom
    June 9, 2014

    The Relais San Lorenzo was an excellent place to stay in Lucca. It is the heart of the town above the Archaeological museum. We were very lucky as our taxi driver took our cases up the stairs when we arrived. The room was lovely with both a bedroom a lounge and a terrace. everything worked well. The bathroom was large and well equipped. Breakfast was served in a beautiful room an offered plenty of choice. We were delighted with our choice.

    everything was great

    9.6

  • Willem
      Netherlands
    June 1, 2014

    Hospitality was excellent. We were guided personally by the receptionist to the parking area. I have a Audi A5 and the income was very narrow. We laughed about it because the owner has the same car and his son never drives into the parking area. The room was outstanding and in historical state. We had an extra livingroom and terras on the roof. Located inside of the walls of the historical centre.

    Breakfast was a little poor but in a good atmosphere.

    9.2

  • Frederic
      France
    May 26, 2014

    In Relais San Lorenzo you feel like you're back in time in a 15th century building, nestled in a small street of the old town. The staff is smily and very helpful. Lucca is not to be missed, and less crowded than Florence or Pisa !

    9.6

  • Denise
      United Kingdom
    May 26, 2014

    The room was lovely and the service was very friendly. She could not have done more to help and make our stay pleasant.

    10

  • Linda
      United States of America
    May 20, 2014

    Friendly staff. Owner went out of her way to move the time of breakfast to accommodate us. Superior room and lounge.

    10

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