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Via Faenza 71, Florence Historic Center, 50123 Florence, Italy – Show map
Excellent location – rated 9.6/10! (score from 263 reviews)
Rated by guests after their stay at Hotel Residence La Contessina.
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|One-Bedroom Apartment (5 Adults) - Split Level|
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Hotel Residence La Contessina's staff speaks: Portuguese, Italian, French, Spanish, English, German
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Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 30 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Air Conditioning, Designated Smoking Area
Portuguese, Italian, French, Spanish, English, German
From 1:00 PM
10:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge in a crib.
All children from 3 to 6 year are charged EUR 15 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
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Based on 263 reviews
Value for money
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The Staff, they couldn't do enough. We had a medical emergency the staff reacted brilliantly and professionally. The location was close to everything. Even a lovely family run restaurant next door. The rooms were spacious and cosy. It is only a short walk from the train station.
The room is big, rather flat. The staff is polite and the breakfast is great.
Unfortunately is quite noisy. The effect sounds from neighboring rooms is really bad. The Wi-Fi is unsatisfactory.
The hotel staff were lovely, friendly and helpful. The rooms were large, comfortable, and clean. The breakfast buffet was amazing, with many delicious foods to choose from. I would love to return soon
Despite some of shortcomings (who doesn't have them?) this is an excellent hotel. The location is very convenient - everything is within walking distance with good restaurants close by. The rooms are big - something we appreciated since it was three of us. Very clean. From the start we felt very welcomed - the check in was a breeze. In the room we found a small bottle of champagne, panettone and a few nice chocolates (I think because we stayed over New Year's). There was plenty of nice quality toiletries. Receptionist was always eager to help (we got advice on a restaurant nearby, a good place for shopping, and they helped with taxi several times). Our flight from Florence was in early morning so the staff arranged for an omelet prepared just for us so we could eat before leaving. Isn't it nice?! Loved staying in this hotel. Highly recommend.
The beds can be hard for some people. Wifi was awkward to use as a password had to be reentered again and again. Thin walls - we could hear people in the next room as if they're in our room.
Loved the breakfast, the wifi, the location, the staff, the parking, the apartment with large bathroom! I would definitely stay here again!!! So glad I found this place. The hotel is family owned and you can tell they take a lot of pride in the service they extend to guests! Super nice people:)
No handrail on the lower set of stairs and I slipped going to the bathroom in the middle of the night. I told the staff and they said they would install one there.
従業員の皆さんがとても親切でフレンドリー。受付けには誰かが常駐しているので安全面でも信頼できる。駅から近く、また周辺にもおいしいレストランが多てとても便利。4人部屋に宿泊したが、二階構造になっており子供も楽しそうだった。 All staff was really friendly and gave hearty hospitality. Security was reliable because staff was always at the reception. Location was also perfect, close to the train station and some nice restaurants. A two-story room we stayed at was spacious enough for us (2 adults and 2 children) and also was exciting for my children to play.
洗面台の排水溝が臭った。スタッフの方がすぐに対応はしてくれたが、臭いは完全にはなくならず。Wifiが- 遅く、しばらく時間をおくと再ログインする必要があり面倒だった。 A sink drain of the bathroom smelled bad. Though a staff dealt with this immediately, the smell did not disappear completely. Wifi was slow and required me to log in again and again some time later, which was a bit of a hassle.
We are a family of 10 and stayed at the La Contessina between 23 to 26 Dec. We loved the ambiance of this family run hotel....despite it being winter, it feels warm and cozy..and we feel safe there too. Breakfast was good, with excellent presentation! And they made excellent tiramisu. The best i have ever tasted so far! The staff were friendly and very helpful. Helped us with train schedules to Pisa on the 25th The rooms were clean, warm and cozy...and the design, we like it much much better than the standard hotel rooms... Location is excellent too....near to everywhere...Will definitely recommed to friends going to florence
1. apartment is HUGE 2. kids love loft concept (fight over who sleeps on upper floor) 3. great strong heater in winter 4. 5 mins easy walk fm main train station 5. walking distance to all major attractions 6. excellent breakfast - great egg dishes (zucchini omelette, cheese & ham omelette etc.), mini toasts, etc. 7. run by very friendly family (father & mother with 4 grown daughters & 3 son-in-laws)
that we had to leave Florence eventually...
The staff was wonderful and always helpful. The location was a comfortable walk to most everything we wanted to see.
The morning activity in the courtyard and adjacent rooms was quite loud.
The location. The friendliness of the staff. Its owners as a family.
The wifi system was awkward to connect and to maintain.
Friendly, well-informed and welcoming staff. Delicious breakfast, including Signora's tiramisu. Perfectly appointed kitchen. All restaurants recommended by Tiziano and Signore were great. And the hotel's history is admirable.
Superb hotel: close to station and major tourist attractions. Artistically renovated old building. Owners and staff charming and helpful. Very comfortable rooms and an incredible breakfast.
I found the family that run the apartments take you in as if you are one of their large family. They speak relatively good English and are sincerely interested in what you are wanting to get out of your trip. They follow up on everything you ask and offer more than just a place to stay. They are very passionate and knowledgeable about Florence and for me they were able to give me the new happening restaurants (not touristy), the new bars and tours. The room was exceptionally comfortable and had a large bathroom made for a great change considering the smaller average bathrooms in Italy. I had a loft apartment which was really lovely and the kitchen and dining area were more than what any average person and family would require. The breakfast downstairs was the largest choice both (western and italian) I had experienced throughout my trip and the cook would be flexible if I wanted something else or a good coffee rather than the machine and filtered coffee. Rosa and Carla were there every morning to ensure the food was of good quality and plentiful. The wifi was not stable in doors but out in the beautiful courtyard it worked very well. I can't say enough about this haven as I was travelling on my own but made to feel part of their family -hence was very sad to say goodbye.
Just stay here. It is absolutely lovely.
The room that we stayed in was an annex part of the hotel an had permanent resident living in an apt above us. At times it was noisy.
It felt like home away from home. The staff were amazing. Very attentive and were always there to help. Breakfast was good with lots of variety of food. The staff were very helpful in booking day tours. I couldn't recommend this place enough.
Italian style Breakfast Location Family run
helpful staff, location. Good restaurant next door.
If you are in a room overlooking the street there may be noise from street cleaners and others but there seems to be few such rooms.
Very pleasant and helpfull staff. Clean quiet room with plenty of space. Very convenient location for sight seeing and train station (500m). We had dinner each evening at a restaurant about 100m away on the same side of the road/lane which was also excellent with value for money prices.
The kitchen facillities did not make meal preparation easy hence eating out each night.
We had one of the apartments with a kitchen facility as well as table/chairs which was great. Hotel is family run and they are really helpful and friendly and all spoke good English. Breakfast was a wonderful selection of foods and hotel was able to cater for gluten free, vegetarian etc diets. Clean rooms, beds made and towels dried every day. All in all great service.
Beds were very hard but otherwise I can't praise hotel enough overall.
Location was very good. at walking distance, 3 minutes from main train station. Duomo, Ponte Vecchio are also at reasonable walking distance. Accomodation acceptable but not more than that. Breakfast reasonably good. Staff courteous and friendly. Wifi was free of charge despite the fact that site mentioned it at an additional charge.
only 1 bathroom for a family of 4 tends to get a little bit hectic at peek times...
Loved that it was close to Mercato Centrale and all the museums and the Duomo. Really loved the owners... A family owned and operated place where they go above and beyond to make sure their guests have a perfect visit. Breakfast is wonderful. The apartments feel spacious with a cute Loft bedroom.
Close to Santa Maria Novella railway station although the street isn't very appealing, good breakfast, useful advice about tourist attractions from the staff.
Very poor soundproofing; could hear everything from the next door neighbours who were really loud, day & night. The rooms are a bit outdated and there is poor ventilation in the bathroom; the air is stuffy.
Great staff lovely room and breakfast and pet friendly
Getting to the hotel by car and parking was very difficult
After perfect telephone directions in english, the owner and his wife very warmly welcomed us. Sincere people! We had lost our passports and therefore could not stay in the the hotel, however the owner called the police station, drove us all parents and 3 kids (one space short, so even risking a ticket!!!) in her car to the police station in an other part of town. She made it happen that the police agreed we could stay at her hotel, without her risking to close it, if she would have had a control (as stated in the Italian law). The next morning she gave our 3 kids a huge slice of home baked chocolate cake, apart from the already very large and nice buffet breakfast. Really we have travelled a lot, also in 5* hotels, but never ever seen this hospitality. Much recommended.
Excellent location, professional service excellence. We loved everything about this hotel. Our special thanks to the owner on personal attention. She has a lot in creativity about the service delivered to the guests.
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