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Via Faenza 71, Fortezza da Basso, 50123 Florence, Italy – Show map
Excellent location – rated 9.5/10! (score from 289 reviews)
Rated by guests after their stay at Hotel Residence La Contessina.
|Double or Twin Room|
|One-Bedroom Apartment (1 Adult)|
|One-Bedroom Apartment (2 Adults)|
|One-Bedroom Apartment (3 Adults)|
|One-Bedroom Apartment (4 Adults)|
|One-Bedroom Apartment (5 Adults) - Split Level|
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290 verified reviews
The staff speaks English
Hotel Residence La Contessina's staff speaks: Portuguese, Italian, French, Spanish, English, German
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WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 30 per day.
From 1:00 PM
10:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge in a crib.
All children from 3 to 6 year are charged EUR 15 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 289 reviews
Value for money
Show reviews from:
May 15, 2015
The reception staff (a woman) was behaving with superiority and arrogance. Instead there was a man from the stafd really kind that helped us with the parking! We also met him at breakfast! Super client oriented skills!
Location is great and the rooms are spacious and clean!
May 1, 2015
The staff was amazing and so very helpful.
April 28, 2015
The beds are really uncomfortable. Beds are too hard, the pillows are also hard, the blanket is too heavy. And the second thing is that the walls are so thin that you can hear everything.
The location is amazing, close to the center, lots of restaurants nearby, the service is really good and you can feel that it is managed by a family.
April 27, 2015
Door could use some dampers and windows some oil. Beware that there are two number 71 in the street. 71/B is the correct one in the navigator.
Quiet and cosy but very central. Good breakfast with real espresso and fruits.
April 26, 2015
only complaint was it was not quite as cosy as it might have been - sofas with no cushions for example so that after a long day walking everywhere we couldn't snuggle up with a bottle of wine and a book.
quiet location, easy reach of sights and things to do; the idea of an apartment was to have space for our five day stay, given how small most hotel rooms are and it was a good call. we would definitely stay there again. location perfect for eating out - Via Faenza has a string of good value trattoria and the like, where "dish of the day" is the best option, and the diners aren't all tourists.
April 22, 2015
Just a few minutes walk from station, shops and Duomo yet peaceful and quiet location. Helpful and friendly staff.
April 15, 2015
Air con a bit noisy
The staff were just like your own family. Attentive amd very caring.
April 15, 2015
Room is big and clean. Good location! May take a bit of time to find the place if not familiar with the area. Its just right opposite the Train station but need to make a turn around it since its behind the building. Breakfast is the same everyday but they do serve hots such as scrambled eggs and etc. the duration of hots can be a little slow since they cooked it only when they run out of it.
April 9, 2015
Staff was very friendly, breakfast and facilities were great. The best I can say is you will feel at home and taken care of personally.
April 7, 2015
No electricity outlet for kettle at the kitchen
Proximity to the train station; comfy room setting; breakfast good as well
April 4, 2015
I really can't can not find an a negitive comment about my stay, extremely nice staff that spoke English and so accomadting, when in florence again I will sat again Caio!
March 17, 2015
Really liked the warmth and caring of the staff. Large spacious rooms, very comfortable. Easy walk from train station but on a quiet street.
March 13, 2015
We loved to stay there in February. The staff was really nice and helpful. The appartment was nice and clean, we enjoyed the gorgeous breakfast. Special Thanks to Mario . The diningroom is decorated with a lot of "feeling". Well chosen paintings and furniture - a very special place. We would love to return.
February 26, 2015
House keeping forget to renew the shampoo and shower gel some time, but when we ask for counter could get it asap. This mistake could be neglect.
Location is close to the attractions. Facility is good. And the room is very large. There is a yard for gethering. Breakfast is good.
February 25, 2015
wifi is not work very well, a bit difficulty for business purpose.
very convenient location, close to everything. lovely decoration with typical Tuscan style.
February 21, 2015
The Staff, they couldn't do enough. We had a medical emergency the staff reacted brilliantly and professionally. The location was close to everything. Even a lovely family run restaurant next door. The rooms were spacious and cosy. It is only a short walk from the train station.
January 25, 2015
Unfortunately is quite noisy. The effect sounds from neighboring rooms is really bad. The Wi-Fi is unsatisfactory.
The room is big, rather flat. The staff is polite and the breakfast is great.
January 15, 2015
The hotel staff were lovely, friendly and helpful. The rooms were large, comfortable, and clean. The breakfast buffet was amazing, with many delicious foods to choose from. I would love to return soon
January 10, 2015
The beds can be hard for some people. Wifi was awkward to use as a password had to be reentered again and again. Thin walls - we could hear people in the next room as if they're in our room.
Despite some of shortcomings (who doesn't have them?) this is an excellent hotel. The location is very convenient - everything is within walking distance with good restaurants close by. The rooms are big - something we appreciated since it was three of us. Very clean. From the start we felt very welcomed - the check in was a breeze. In the room we found a small bottle of champagne, panettone and a few nice chocolates (I think because we stayed over New Year's). There was plenty of nice quality toiletries. Receptionist was always eager to help (we got advice on a restaurant nearby, a good place for shopping, and they helped with taxi several times). Our flight from Florence was in early morning so the staff arranged for an omelet prepared just for us so we could eat before leaving. Isn't it nice?! Loved staying in this hotel. Highly recommend.
January 8, 2015
No handrail on the lower set of stairs and I slipped going to the bathroom in the middle of the night. I told the staff and they said they would install one there.
Loved the breakfast, the wifi, the location, the staff, the parking, the apartment with large bathroom! I would definitely stay here again!!! So glad I found this place. The hotel is family owned and you can tell they take a lot of pride in the service they extend to guests! Super nice people:)
January 1, 2015
洗面台の排水溝が臭った。スタッフの方がすぐに対応はしてくれたが、臭いは完全にはなくならず。Wifiが- 遅く、しばらく時間をおくと再ログインする必要があり面倒だった。 A sink drain of the bathroom smelled bad. Though a staff dealt with this immediately, the smell did not disappear completely. Wifi was slow and required me to log in again and again some time later, which was a bit of a hassle.
従業員の皆さんがとても親切でフレンドリー。受付けには誰かが常駐しているので安全面でも信頼できる。駅から近く、また周辺にもおいしいレストランが多てとても便利。4人部屋に宿泊したが、二階構造になっており子供も楽しそうだった。 All staff was really friendly and gave hearty hospitality. Security was reliable because staff was always at the reception. Location was also perfect, close to the train station and some nice restaurants. A two-story room we stayed at was spacious enough for us (2 adults and 2 children) and also was exciting for my children to play.
December 30, 2014
We are a family of 10 and stayed at the La Contessina between 23 to 26 Dec. We loved the ambiance of this family run hotel....despite it being winter, it feels warm and cozy..and we feel safe there too. Breakfast was good, with excellent presentation! And they made excellent tiramisu. The best i have ever tasted so far! The staff were friendly and very helpful. Helped us with train schedules to Pisa on the 25th The rooms were clean, warm and cozy...and the design, we like it much much better than the standard hotel rooms... Location is excellent too....near to everywhere...Will definitely recommed to friends going to florence
December 26, 2014
that we had to leave Florence eventually...
1. apartment is HUGE 2. kids love loft concept (fight over who sleeps on upper floor) 3. great strong heater in winter 4. 5 mins easy walk fm main train station 5. walking distance to all major attractions 6. excellent breakfast - great egg dishes (zucchini omelette, cheese & ham omelette etc.), mini toasts, etc. 7. run by very friendly family (father & mother with 4 grown daughters & 3 son-in-laws)
December 11, 2014
The morning activity in the courtyard and adjacent rooms was quite loud.
The staff was wonderful and always helpful. The location was a comfortable walk to most everything we wanted to see.
November 20, 2014
The wifi system was awkward to connect and to maintain.
The location. The friendliness of the staff. Its owners as a family.
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