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Piazza Santo Stefano 1, Florence Historic Center, 50122 Florence, Italy – Show map
Excellent location – rated 9.6/10! (score from 530 reviews)
Rated by guests after their stay at Residenza Castelli.
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1432 properties in Florence
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528 verified reviews
They speak your language!
Residenza Castelli's staff speaks: Italian, English
Booking is safe
When you book with us your details are protected by a secure connection.
WiFi is available in all areas and charges apply.
Private parking is available at a location nearby (reservation is needed) and costs EUR 25 per day.
Express Check-in/Check-out, Ticket Service, Baggage Storage, Daily Housekeeping, Fax/Photocopying
Paid WiFi, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 7:30 PM
8:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 530 reviews
Value for money
Show reviews from:
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Amazing Staff, location, room facilities
a bit noisy in the morning
Room was quite spacious, very clean, and opened up to let in a huge amount of sunlight in the mornings - if you wanted it, else you can block it all out. Certainly made starting the days good. Staff were also friendly and helpful on both checkin/checkout, ideas for walking. Really, you cannot go wrong booking this place.
Just a word to the wise, there's a 20 euro after 8pm checkin fee for someone to wait around to hand you the keys. Fortunately this was waved by the staff as they had to wait around late doing some work. Glad they did as we good some really good information on walking areas and sites we must see from the staff. Much appreciated.
Loved the staff, helpful ,happy, nothing was a problem. Located in the middle only minutes from art galleries ,museums, Ponte Vecchio ,galleries , fab shopping, great restaurants, bars & lane ways to discovery.
Super location. Nice people.
A lot of imperfections in the room.
You couldn't ask for a better location in Florence, right at the end of the Ponte Vecchio with every major attraction within easy walking distance. We were in the annex (four rooms), half a block from the main building. Our room was quite large with two chairs for reading.
Our room had a tiny "phone booth" shower. I do hate those, but we can live with anything for a few days.
Lovely people on check in Location, location, location Quiet Good wifi
Tiny room Didn't see the staff after check-in No phone in the room to book restaurants etc Shower wasn't brilliant
Within easy walking distance of all the sites. Very stylish, secure room and great value for money. (Breakfast wasn't provided but that didn't matter -- we enjoyed picking up coffee and pastries in nearby coffee shops.)
The room was a bit too warm but better than too cold! There was some noise from adjacent rooms/the apartment above.
staff and facility
a little bit noisy in the morning
Everything. The welcome greeting when we arrived, help with our heavy suitcases on arrival and departure, the room, the little extras, the TV channels in English! Pamela and her team are perfect hosts. The location was an A+ rating for Florence, right at the old bridge. We would not hesitate to stay there again. We also benefited from an off season discounted rate.....look no further...we have stayed at a multitude of hotels, apartments and BnBs over the past 11 months, all over the world on every continent....this was the best value for money and the best stay. Thank you Pamela!
I really hated this so called hotel. First and most important of all: you can never find a sigle person from the staff besides the made, thats doesn't speak anything but italian. There is no recepcionist, and the owners only show up for collecting the money. Luckly, me and my boyfriend went out OK, but the room next door had a lot of problems. He was a single traveller and at night, when he was getting in his room, the key simply didn't work. He couldn't get in. There were no one from the hotel to help him, so he had to go down the street about 23h to find a telephone and call for help. The hotel doesnt't have a phone even in the reception -- doesn't make any sense, I know ! It was so unbelievable ! Besides that, a whole family that was suppose to check in at 20h didn't find anyone to the check-in and stayed out ! With 3 little kids ! Don't ever go here.
Location was amazing; room was clean, spacious, and well-furnished; staff was very friendly and helpful
Building is loud so bring ear plugs! Our shower leaked a little, but I think the staff will fix it right away
the location, the service and privacy
kindly check the shower drain
+ Amazing Location: right by Ponte Vechio + CLEAN room, towels and all was ready to go. + Cable TV, Wi-Fi (Free) + All Told: Excellent Stay in a clean, Safe Room. Thank You
Hotel is in very good location and hotel staffs are very helpful.
Fantastic location, friendly and helpful staff, very nice and clean room. Highly recommended and reasonably priced place to stay in Florence city centre. Really enjoyed staying.
Very well situated in the heart of the historical centre.
It is not properly an hotel and there is only a limited presence of the staff in the morning.
Location just next to the Ponte Vecchio, wonderful view to the street that leads to Ponte Vecchio and the bridge itself, staff very polite and helpful, although they are not there most of the time, they are available for anything you could need, especially since their office is just across the entrance to the building, rooms very clean, carefully selected amenities in the room, coffee and tea machine with wide variety of teas (and coffees), it is the perfect place to stay for few days exploring Florence historic center by foot , we would come here again definitely!
Wifi stopped working the first day we came in the evening, and it was not available until we left, two days after.
Good Location Staff friendly and helpful Tea kettle in room
No phone Small lift but that's Europe
I was not given accomadation at the property I was booked in. also was not informed about the change.Since i was going to check in at 8.30 pm ,an extra charge of 24 euros was demanded. No hot water in the shower for the entire stay. No heating in the room was started inspite of the request.Overall a bad experience. very high rate for that horrible place.
Fantastic location. Fantastic staff very accommodating to our needs and very helpful. Had a great stay here exceeded expectations! Definitely recommended.
The location was excellent (1 minute from Ponte Vecchio) although a little tricky to find even when we were nearly outside the door. We were moved to another building a few mins walk away, had a lovely big room, very clean, nice bathroom but small shower. The lady we met was very friendly and welcoming.
Thought it overpriced!!
We stayed in Residenza castelli this October for 2 nights. We asked for a quite room and so the staff gave us a room next to the actual residence in a quiter street (if I am not mistaken it was a room in another residence that belonged to castelli). Overall our stay was very pleasant, the location was in the center and a short walking distance from all the attractions. The internet connection was good throughout. The staff friendly and willing to help. The room decor was nice and the bed comfortable. Just to note there is no breakfast.
The room was just a bit dark but that is not really a critical negative. We didn't expect the staff to come in to clean our room (maybe our wrong assumption but this was not told to us in advance and as it is a residence we didn't know). We would have told them we are alright. Due to this we felt uncomfortable walking in to find our personal items were moved around.
Pamela was very helpful from the beginning of our stay, and Joe came to our rescue when we needed his help parking our rental car on the way out...I hope to return soon...Frank Pomponi
Extremely small room for sky high price!!
Location was great, friendly & very helpful staff
Elevator was not operable
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