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Show map Residenza Giacomo Puccini

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Newest reviews for Residenza Giacomo Puccini

  • Barbara
      United States of America
    July 30, 2014

    The breakfasts at The Gentlemen of Verona, a block and a half from our room, were marvelous and service was top-notch. It is walking distance to the entire old city, across the street from Castelvecchio, my favorite museum in Italy, and 10 minutes walk to the Arena.

    This "Residenza" is an annex a block and a half from its parent hotel. There is no on-site staff. When we arrived, a cab dropped us off at the address listed on Booking.com's receipt. No one was there. We repeatedly rang the bell. Nothing. Finally, I called. They said to bring our bags to the parent hotel and after we checked in, their bellman would bring them back. We had to go through three sets of locked doors and up a flight of stairs to our room. The elevator only works going up, not down (No button to call it for down). The hallway and stairs are very poorly lit and we were returning after the operas at 1 a.m. A light in the plaza was aimed directly at the window in our room so I couldn't sleep much the first night. When I told them, they had the maid close the shutters. We couldn't get them open the next morning - or again. Our room was small and, now, dark. If you want a pleasant hotel experience, stay in a real hotel, not this former house which has nothing whatever to do with Giacomo Puccini. Sadly, as a musician, I fell for the name. I asked if I could pay for an upgrade to the main hotel, but they refused, saying it was fully booked. Since I had to pay 100% on booking, I was stuck.

    6.7

  • Roman
      Russia
    July 24, 2014

    Very friendly and helpfull staff, clean and spacious rooms.

    Nothing at all

    9.2

  • Deborah
      United Kingdom
    June 3, 2014

    Great breakfast in main hotel. Cleanliness and design of the whole apartment/room. Location was perfect!

    On arrival we were not sure were to go to as we had not received an email informing us to go to the main hotel.

    10

  • Anonymous
      United States of America
    May 18, 2014

    Excellent breakfast and location. Had a junior suite which had more appliances than usually available.

    was in separate building so necessary to walk to breakfast but the quality made up for this

    8.8

  • Inbal
      Romania
    October 1, 2013

    nice staff, well designed, great breakfast- served in the Gentleman of Verona Hotel

    9.2

  • Susan
      United States of America
    September 26, 2013

    The location was excellent for visiting the important sites. The staff is enthusiastic and eager to be of assistance.

    The hotel is not visible from the street at all and is located down a dingy alley behind a restaurant. There is no sign on the street, which is a pedestrian zone, so driving to where we were supposed to find the hotel was quite nerve-wracking. There is no staff at the location and we had no idea where to find them. Thankfully we had a global cell phone to call them and get some help. This part of the trip was not a good experience.

    6.7

  • Karen
      Australia
    September 21, 2013

    Everything!!! Beautiful rooms, friendly staff, great location. Pillows, beds & bedding were heaven. Although no reception in actual building this was not a problem as reception open 24hrs by dialing 9 or just moments walk around corner. Staff very helpful - they made reservations for us at restaurants; printed tickets we needed and gave recommendations for local restaurants. Great place, loved it!

    10

  • Anonymous
      Guernsey
    September 13, 2013

    The Bed was excellent The service was excellent.

    The 'kitchen' had no equipment at all. The shower was awkward to use. The TV could only be on when the overhead light was on. The wiring was dangerous -- to TV and chandelier. The bathroom door could not close properly. The was no surface to use in the bathroom near the basin.

    7.5

  • Anonymous
      Ireland
    August 22, 2013

    Decor of room. Good free wifi.Quiet aircon, great location, quiet.

    Problem with lock on entrance door from street needs sorting

    9.2

  • Paul
      Australia
    July 29, 2013

    We liked the apartment at the other location and appreciated the service and the breakfast was first class.

    10

  • Ellen
      United States of America
    July 27, 2013

    Very nice breakfast in main hotel.

    Street Entrance to apartment was dirty and unkept. There was no working coffee maker.

    7.9

  • Will
      United Kingdom
    July 14, 2013

    Nice room. Staff helpful and happy to book restaurants and taxis. We had a problem with our shower and coffee machine but the staff fixed them promptly and with minimal fuss. Was very impressed

    8.8

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