This "Residenza" is an annex a block and a half from its parent hotel. There is no on-site staff. When we arrived, a cab dropped us off at the address listed on Booking.com's receipt. No one was there. We repeatedly rang the bell. Nothing. Finally, I called. They said to bring our bags to the parent hotel and after we checked in, their bellman would bring them back. We had to go through three sets of locked doors and up a flight of stairs to our room. The elevator only works going up, not down (No button to call it for down). The hallway and stairs are very poorly lit and we were returning after the operas at 1 a.m. A light in the plaza was aimed directly at the window in our room so I couldn't sleep much the first night. When I told them, they had the maid close the shutters. We couldn't get them open the next morning - or again. Our room was small and, now, dark. If you want a pleasant hotel experience, stay in a real hotel, not this former house which has nothing whatever to do with Giacomo Puccini. Sadly, as a musician, I fell for the name. I asked if I could pay for an upgrade to the main hotel, but they refused, saying it was fully booked. Since I had to pay 100% on booking, I was stuck.
The breakfasts at The Gentlemen of Verona, a block and a half from our room, were marvelous and service was top-notch.
It is walking distance to the entire old city, across the street from Castelvecchio, my favorite museum in Italy, and 10 minutes walk to the Arena.