Residenza Castiglioni  

excellent, friendly staff, spacious room, plenty of windows, wardrobe space, fridge, mini safe, tea/coffee making facilities in room, complimentary sweets, left breakfast in room for the morning when we checked out early.

didn't use it but TV is too small for the size of the room and the distance to the bed, and safe could be bigger - not laptop or even ipad sized but fine for jewellery, etc. Difficult to get into shower because of proximity to sink but nice when did get in. Heating a little temperamental - ask at desk if unsure. Cereal would be good at breakfast !!!

First class central location and very good valuefor money. We had a lovely studio room at the top with a great view.

Breakfast a bit limited for people without a sweet tooth, not even hard- boiled eggs on offer.

After our bad first night (see bad points..), we were moved for our second night to another room. It was in the same building, but we think was actually a room at Allora b&b, a separate business. This room was great, really nice and clean and large, although just a standard room. However, imoirtant to note that this was a room at Allora, not Residenza Castiglioni!!

On arrival we were told we'd been upgraded to a suite. Sounded fantastic, but wasn'T. (We suspect this happened because they'd somehow got the bookings wrong). The "suite" was outside the rest of the hotel building, and we had to ring the doorbell to be let in for breakfast. The suite was an old and probably once grand room, but although large with a mezzanine (for the bed) it was the stuffiest room I've ever been in! I an attempt to be "baroque", it was overfilled with unecessary stuff - it looked like 10 Italian grandmas had died and donated their furniture and that it had then been put in without a cleaning! The bathroom smelled exceptionally bad - we ended up cleaning the ventilation and flushing the toilet with washingup liquid ourselves to make it bearable. The furniture was old and stuffy with dusty ribbons and cloths everywhere. There were ancient technical devices on display (why?), and we actually had to get quite drunk to bear spending the night in the room....Besides this, the wifi does not extend to the rooms, everyone sat in the reception to use it. Also, finding the hotel is v difficult, and the guy they sent out to meet us was rude. We had to park in a nearby garage - they charged us loads..

Have to say, me and my girlfriend were amazed by this place. Building is stunning, personnel very helpful with good recommendations for food etc (admittedly not the best English but very good by Italian standards), it was very affordable and last the breakfast served in bed gave the final five star touch. I would take this to any average boring chain hotel place. Highly recommended.

All great, nothing I can say against anything. Room was beautiful and staff were excellent. Will definitely stay there again if I go back to Firenze

the staff are very nice

some staff can speak Italian only, a bit difficult to communicate in English. need improvement for the choices of the breakfast

Its location

The very limited continental breakfast was poor, fresh bread was limited, only apples were available in the fruit section, the tea I was drinking ran out on the 1st day wasnt replaced. Really everything was long life nothing fresh, which for the price was a disappointment

This hotel is in the ideal location. It's walking distance from the train station and also walking distance from the city centre, so there is no need to use taxis if you stay here. The staff are friendly and helpful and the rooms are very unusual with frescoes painted all around. It's a good hotel to stay in if you're planning a city break in Florence.

A beautiful property ... however the airconditioning in our double room was not functioning correctly. The triple room was fabulous, with frescos painted on the ceiling and beautiful decor. The owner and staff were wonderful!

Just 5 minutes walking from train station very kind personell, familiar style treatment, perfect position for city visit.

Poor breakfast

The big triple room with old wooden two part doors all painted in wood patina and the excellent ceiling paintings in baroque style. Big bathroom and coffee-tea facilities in the room.Nice wooden old furniture. And wool carpet.

It was very noisy even in the second floor.The third bed wasn't a bed at all but just the sofa opened in bed.

大変気持ちのいい対応を受けました。年配のおばあさまはイタリア語しか話せずコミュニケーションはたいへん- でしたが、それを問題に感じないほど暖かく迎えていただきました。朝食時には、一人ひとりおいしいコーヒー- を淹れてくださいました。息子さんの英語は的確で明快で大変わかりやすく、事務手続きに支障はありませんで- した。年老いた両親を連れての滞在でしたが、とくに父がたいへん喜んでくれました。