Really excellent and friendly reception staff who are very welcoming. Elenora is helpful, efficient and truly delightful and we had a super chap who took us up into the tower to see the views from the top. Lovely.
Very interesting if variable rooms. There is definitely an warm, eccentric feel to the hotel. It is in a great location for visiting Lake Orta, which we enjoyed, we had lovely lake views.
There is a good varied breakfast.
Really lovely pre dinner hors d'oeuvres with drinks.
Our waiter at dinner!! This was meant to be the highlight of our 6 day trip around the area ( but wasn't) He was unbelievably beyond rude and aggressive. Plates were whisked past directly infront of our noses and taken away before others at the table had finished eating each course. For a 2* Michelin dining room, this is simply unacceptable. You almost waited for the next icy stare, or act of complete rudeness: he was quite the most arrogant waiter I have ever experienced in a fine dining situation. He was slightly better with the chaps than the ladies, who he treated with utter disdain.
I must qualify this by saying the maitre D who talked to us as we left ( but clearly must have been completely unaware of this working mainly in the main dining room area as he was) was very personable and very friendly.
We didn't make a fuss at the time as to do so would have further spoilt our evening. He should have been unobtrusive, yet he became the object of astonishment as the evening progressed. We are a professional, friendly, pleasant and extensively travelled group; so this was quite unbelievable behaviour.
I was disappointed and surprised that despite being a dining party of 13 with 7 rooms booked, we didn't merit the chef/owner coming to introduce himself to the dining table as a whole, as we experienced everywhere else we stayed.
Although, well presented and unusual, the food wasn't the best, the most tasty, or most enjoyable of our Piedmonte trip yet it was by far ( as we had expected and look forward to) the most highly rated restaurant and most expensive.
The Breakfast waiting staff too have a personality bypass and are inordinately desultory, slow and inattentive. Any cooked breakfasts took an age to appear.
This waiting staff issue needs sorting as it spoils an otherwise impressive place.