Rome Cavalieri, Waldorf Astoria Hotels and Resorts  

You are probable already aware that I am an observer specialising in customer relations in hotel groups. Your staff were very friendly and very animated but bordered false in their approach. They have quite blatantly been drilled at training stage to greet each guest everytime they come within a few meters of them. That can be quite irratating but nevertheless the theory behind this is a positive one: just one that needs some fine tuning. I hope to see this improve should I return.

noticable differences in the treatment of different guests. You should never under estimate the power of the people who choose your standard rooms. Doors were closed in my face to make way for some of your impreial suite guests. Panic and fear riddled the hearts of the service staff at breakfast when the 'more important guests' arrived. This is never a good look although it did make me grin inside and certainly gave me food for thought. I did not recieve any comlimentary water and instead was forced into your serioiulsy over priced mini bar - the charges in here are beyond the realms of all reasonable imagination. Only seeing is believing! Dirty drinking glasses were left outside my door and not replaced for the entire stay. The lady at reception struggled badly to speak even the most basic english - directing any query I had to the concierge who commanded better linguistic skills - poor.

Plush sums up this hotel. largest bed ever, great room (King) well spoken helpful staff. I had to have my bed repaired after the first night (dont ask) and they did it in a couple of hours. The hotel bus was very useful, taxi back from city is circa E15-20. I would return and strongly recommend a stay if you want luxury, comfort, quiet and to celebrate an occasion.

Breakfast @ E38 per person and poolside lounger is E18 per person. Facial massage is E120 for 1 hour. you have walked into a world of very rich people. Wine is E12 glass. piano player needs shooting or piano need tuning.

We liked everything: top class hotel! Service was out of this world and La Pergola restaurant was amazing.

Top class hotel. Excellent hotel for relaxing and cultural sight seeing of Rome. Excellent mix of public. Young and old. International

The breakfast Buffet and the swimming pool

- The daily charge of 26 euros for connecting to internet in my room - the excessive charge of the minibar in the room - the charge of 20 euros to watch a DVD movie ( one viewing pays for the cost of the DVD) - the charge of 5 euros to listen to some music - the charge of 18 euros for a lounge chair at the pool - the cost of evrything. The price of a glass of Italian wine exceeds that charged by the top hotels in Hong Kong

The location and the view +the standard in all means was excellent.

All the staff we met were excellent.very friendly and efficient,

The price of food at the hotel

Incredible view of the whole city of Rome.

Very good hotel. We could enjoy staying at this hotel.

Fabulous artworks, gardens and view. The Imperial Club makes for an excellent experiance and deal if you use it alot and don't have a Rome view room. Pool and spa are outstanding and were still open in late October due to the good weather. Overall a great Hotel with excellent staff throughout.

We had three rooms and two were late.

Imperial Club, Spa, Pools, View

The service from all staff was fantastic. I enjoyed getting away from the city at night and entering a truly beautiful, peaceful place. In the room, every thing I could possibly want or new was available. The only exception was in room coffee - very important for my husband. The bed was amazingly comfortable. Breakfast was outstanding. A wonderful experience.

Would like coffee in room

The views over Rome are to die for, my favourite european city hotel.From arrival to departure the employees (excluding the catering staff) are more than accommodating and seem to go that extra yard to help

Very dissapointed with the service at breakfast, asked twice for milk that never arrived staff continued to chat about what they did the night before, Inga being the main culprit. Ate breakfast in the imperial room thereafter, much more attentive service although with a lot smaller choice.In my opinion the standards have slipped since i last came two years ago, but they are still superior to most top european hotels.