Mercure Torino Royal  

In effect, the breakfast and lunch at Mercure was were both rich in terms of quality and variety. The staff at the counter were amiable.

Rooms: quite small in capacity, bed is tiny, some of the lights are not functioning, no hot water was available in my room and no prompt compensation/alternative was offered (the 2 bottles of water that I consumed from the mini bar were regarded as a redemption/complimentary against the lack of hot water). Moreover, the satellite wasn't functioning at all and though I asked the receptionist to have it fixed, no action was taken (when I arrived late at night, I had to unplug the wire, finetune it a bit, and then place it back in its original position and it worked. Opposite to my room (501) there was some renovation taking place with painting odour and to make matter worse, the guy was playing the radio at a considerably high volume while the door was kept open. My friend also complaint about the room size, lack of porters service, and low level of room cleanlines (dusty: spending the night sneezing). Service: quite slow and the restaurant and lounge area: it took the waiter around 15 minutes to come and place the order though we informed the receptionist and my platter came after around 35 minutes though it was a mere Ham&Chees platter. In sum, our expectations were a bit high since the hotel is being ranked 4 stars but unfortunately I would be generous to give it 2 stars as compared to other 4-star hotels throughout the region. Thank you

There was nothing that I liked about the hotel. I will never stay there again.

First of all, the hotel has only 1st floor renovated to a modern standard. Rooms located on other floors are outdated (especially bathrooms remind of communist times in the Eastern Europe), and definitely far from what the hotel displays on theirs and other hotel booking websites. Besides the 1st floor is all smoking floor, thus the hotel does not have in their offer any renovated non-smoking rooms. The hotel management when questioned why I was not given a standard double room like the one that they had on their website responded that the room which I was initially assigned to was a reality. Complete joke and luck of professionalism. Please be aware that the free internet connection is as fast as internet connection 10 years ago. Completely do not recommend the hotel for business stay.

The staff is very professional meeting all your needs. The hotel is easy reachable from the motorway and it's very well connected from the transport services. Clean and not noisy.

I payed 75 euros for a room which was ok but bathroom abit depressing , also had to pay an extra 10 euros to put my motorbike in the half empty carpark , a fair price in this hotel would be 65 euros and free parking ! The staff were helpful , no breakfast included !

Some of the staff (Silvia and another girl) was very kind and helpful and helped solving the problems out group had at the hotel. The car park with surveillance is also a good plus (even though it's 14 € per day).

Our group had a variety of problems: one was given a room already busy; we had another customer entering our room as he was given that one; the WiFi was so slow it was nearly useless; some rooms had smell of smoke (and were given to non-smokers); one day the maid did not come to clean room until 19.30 (when it was pointless).

The dinner is nice. Good confort, nice place if you need to go close to the hotel.

The room is too much small, even for single. The parking costs 17 euros at the garage. If you park on hotel parking above it costs 14 euros. Of course, I discovered just at the time of paying as nobody explains to me and informed the lowest price when I asked. They last too much to repose food at the breakfast, so you have to eat what has left. For me it is a 3 stars, no more.

Abbiamo dormito in quest’albergo due notti. Pulito, personale gentile e situato in una zona tranquillissima. Con il BUS in 15-20 minuti si arriva in centro (dietro palazzo reale). Prezzo: 150 euro per due persone due notti (colazione inclusa). Albergo consigliatissimo!!!

Parcheggio all'aperto 14 euro al giorno. Garage 17 euro al giorno.

Posizione buona, ben collegato al centro città dalla linea bus; staff cordiale, cortese e professionale; camere ben arredate, pulite e confortate. Da raccomandare sicuramente

personale simpatico. Hotel vecchio ma recentemente ristrutturato bene ma resta sempre comunque vecchio. Io ho dormito bene e la mia compagna pure. Per la città di Torino è più che siffuciente. Ottimo rapporto qualità prezzo.

vecchio ma ristrutturato abbastanza bene.

staff e flessibilità nell'offerta

Insonorizzazione della camera e tv difettoso

Gentilezza del personale.

Camera eccessivamente calda. Poco insonorizzata.

Camera troppo calda

Le camere sono molto belle