Hotel Royal  

Location

We had the worst experience of our two weeks trip in Italy with Royal Hotel. We booked for Quadruple Room, when we arrived the man at reception(Francesco) told us that air condition in the room is not working so he has to give us two double bed rooms and tomorrow he will give us a quadruple room. We went to the rooms start unpacking & he called after 15 minutes that come down I have a room for you. The huge room in lobby floor we got in and the air condition stopped working after half hour. He came in played with it and start working. He told us by the time we come back from dinner we will see how cold it will be. We got back at 23:00 it was the same hot and terrible. I asked the reception & he said there is not much he can do right now and most of the air condiotions are having problems in this hotel. I & my wife didn't sleep all night. The kids went to sleep around 4:00. next day They gave us another room. We had no water on the same day for 2 hours and the day we had to leave. The breakfast is very poor not even a discent coffee. Hotel is aware of these problems & they just don't care. I expect from Booking.Com to reevaluate this hotel rating so other will not fall into it.

terrible breakfast,very expensive parking

Lovely historic building - palatial family home now converted into a hotel. Antiques in corridors, lovely paintings etc. Nice garden, secluded, quiet. Quiet location in side street, yet only 10 mins walk from the main attractions.

Staff on front desk, apart from one man who was on duty in the evenings, were sullen and unfriendly. Never smiled. Breakfast was OK but basic - for example there were just 2 types of cereal. One morning both the croissants and rolls were stale. The shower head in my room was broken - i reported it but it took 2 days to repair. I was astonished that there was an extra charge to use the pool (in fact it was already closed for the winter) - 8 euros a day!

Atmosphere of ancient villa a bit decadent but with glamor, nice garden and relaxing ambient, the staff is limited so is too busy to give a good service but they are kind. Location is convenient and has a parking place, not easy to find in Florence an hotel with parking even if they charge 25 Euro/day, still is convenient to park you car directly at the hotel.

This hotel was the highlight of the trip for my children. The man at the reception humour had them laughing from the minute we arrived. It may not be eveyones taste but it certainly suited us. The location was right in the centre of Florence just 5 minutes walk from the very best of the attractions. The hotel is a very beautiful old building decorated with period furniture. Not by any means a luxury hotel but exactily what I would think of when thinking of Italian accommodation.

The charge for the pool was an extra we hadn't budgeted for and expensive when travelling with children. There was not mention of this (as far as I can remember) on the web site

Great location and the parking, even though was overproced, was a real plus.

The bed was very uncomfortable. The hotel advertised a double bed but found two twins together. Additionally, the beds were hard, lumpy and pillows were like rocks. New beds and decent pillows would make the stay much nicer.

Wir waren sehr unzufrieden mit dem Hotel. Die Mitarbeiter waren sehr unfreundlich. Das ganze Hotel ist sehr in die Jahre gekommen und wird nicht gepflegt was sehr schade ist, da das Haus an sich traumhaft ist.

Hotel élégant, personnel attentionné Très beau jardin calme. A recommander

Molto bella la struttura, in ottima posizione per la visita della città

Manca la connessione wifi

Ottima posizione

Camera vecchia prezzo garage eccessivo

Receptionist pomeridiano particolarmente scostante ai limiti della ineducazione.prenotando tramite booking abbiamo ottenuto un prezzo sensibilmente più basso rispetto a quello propostoci per telefono.

Die Lage, nur wenige Gehminuten zum Dom. Der Park rund um das Hotel. Parkplatz direkt beim Haus.

Diese Mal das kleine Zimmer. 25 Euro für das Parken pro Nacht ist sehr teuer-

Posto carino e tranquillo.personale cordiale e disponibile.

Migliorabile la rubinrtteria dei sanitari.