San Marco Palace  

The rooms were huge and spacious and the location was great - just a few steps away from the Piazza San Marco and all the great shops and restaurants. A second bathroom in the suite was an added bonus and was very convenient. Great breakfast too. We would definitely stay here again.

We stayed at San Marco Palace during New Years Celebrations 2010/11 and thoroughly enjoyed the experience. We are a family of four (parents and two adult children) and found the suite very comfortable and spacious particularly for Venice. The location is excellent and we will definitely stay there if we visit Venice again.

We had a Family Suite so it was nice that we had a separate bedroom with a double and a balcony, while our daughters had two singles in a room that spanned the canal. There was also a couch and a table.

We needed more instructions on how to find it, so after several wrong turns we finally did locate the hotel. I was a little disappointed with breakfast, thought there would be more variety and the coffee machine seemed to be having problems. In the office, don't stand back and wait hoping they will say can I help you, you have to ask if you want to know anything.

Room size was more than accommodating.

Location and size of room

Bathroom set and water temp difficult. Cost for breakfast seemed too much and concierge was not so overwhelmingly helpful

The Room

The internet service....you needed to sit in a hallway to use it. Very inconveinent.

Our suite was excellent particularly having a terrace to sit out on for some peace and quiet. The staff were friendly but not intrusive. The location was perfect for our needs as were the number of rooms. The booking service, our contact was Sabrina was excellent. Her emails were timely and clear and concise. We all thoroughly enjoyed our stay, thank you for your courtesy.

These are not complaints but observations. The bathroom was a little tired and needs updating along with the plumbing. There needs to be more mirrors, particularly a long mirror problably best in the main bedroom, it could be positioned in one of the very spacious cupboards. It would be good to have another mirror, not necessary full length in the smaller bedroom.

Overall fine. Don't get the brkfst

Very hard to find and the staff wasn't able to give good directions in English. Our 2 rooms would have been in different buildings so we were moved up to a suite which proved to have no ac.

Very helpful in allowing early check in and storing luggage past checkout time.

This was very expensive, and I thought it would be luxury. It turned out neat and clean and central location, but for the price we were very disapointed. One young lady never would give us information, and was not helpful, she worked day shift. The night gals were more friendly and helped. The restaurant was just passable. I thought it would be so different. Very disapointed. I looked on the Web to find this hotel, What you advertised and what I witnessed was two different things.

Lovely hotel, very close to St Marco square.

Great hotel with very nice location. Also, i would suggest to visit recommended in hotel restaurant - it was fantastic.