San Marco Palace

Excellent location, helpful staff, and clean, well presented rooms. We stayed in a 2 room family suit which had a balcony, which worked perfectly. A very enjoyable stay.

The hotel and facilities were great. The balcony was the best part by far, great view of the canals.

The staff was rude and unhelpful.

I think Sabrina was wonderful! She went out of her way to be sure we had all the information we needed and was very patient. Her suggestions made our stay more memorable.

close proximity to all amenities

The hotel location was good. Rooms were very nice but small. If you can find the hotel, I would recommend. See my note below.

Hotel staff was not helpful when I arrived in Venice and was trying to find the Hotel. I had read reviews that the hotel was difficult to find so I called the morning to get specific instructions and all I was told was to get to San Marcos Square and the Hotel is located on the square. I arrived at 10 PM at night and could not find the Hotel even after asking some policemen and locals and calling the Hotel twice. Also, it was high tide and san Marcos Square was under water. My wife & I had to wade through sewage water to cross the square and find the Hotel lobby on a very small side street. This was really a nightmare so make sure that you have very specific instrustions to find the Hotel including what boat or water taxi to take.

location, comfort

Excellent hotel for families of about 5. Staff courteous and helpful, very happy with the choice.

Service.

Decoration. And my room was next to the elevator and we waked up every time it went up and down.

Good location, quiet, friendly staff in breakfast area

totally overpriced, room description from reservation is not what we got; outrageous surcharges for small child requested at late night check-in

Hotel was very cental to all places of interest

Just the canal outside the hotel was a little smelly

The two rooms were spacious.

The hotel is difficult to find and the address unclear. Even the luggages were delivered to the wrong hotel that luckily did belong to the same group. Canal view is not worth of the money because one cannot really see it unless going to the window and look down. Breakfast is a mess, we felt like guests of many hotels of the group were eating there. Everything (plates, glasses, cutlery and foot) was running out.

The rooms were neat and clean. We were assigned in a smallish room on the first floor on our first leg of the trip, which was of a standard (cramped-ish) size, to be expected for its location and rate. The second leg saw us staying for two nights and we were assigned a room on the third floor (rm 322) and it was huge - a real delight. This hotel is well placed for Venice trips, being just off s Marco Square and we are recommending it to close friends going to Venice next month.

The breakfast fare was good (we eat light and the cereal/yoghurt/croossants/rolls/preserves were good and fresh). The breakfast experience however was the stuff of nightmares for those quiet people that don't want to fight for food and a table. We got there early (7am) on the first day and we had a great breakfast with few people. The next day we did a 9am breakfast and could not get a table for 15 or so minutes and had to fight with others pushing forward to tables. On the final morning we thought we would leave it a bit later (10am) and most of the food we were told was "finito" with replacement being sporadic and pitiful. Having said all this, simply go down to breakfast a bit earlier than the madding crowd and all is great!