San Marco Palace  

The rooms were huge and spacious and the location was great - just a few steps away from the Piazza San Marco and all the great shops and restaurants. A second bathroom in the suite was an added bonus and was very convenient. Great breakfast too. We would definitely stay here again.

Location and size of room

Bathroom set and water temp difficult. Cost for breakfast seemed too much and concierge was not so overwhelmingly helpful

The room was very nice.

Lack of comunications between the staff is terrible. One person says one thing the other says something completely different. We prepaid for the room and had to argue that we did. After getting upset she called a different reception which they have two and a half. Depending on their whim where and who you go to. They missed our wake up call twice and had to forgo a tour. I do not recommend this hotel at all. They do not tell you how the key works. The safe worked and then did not work. We had to wait two hours for they to fix the safe so we could not go anywhere.

It suited us completely - location, comfort and service.

Very helpful in allowing early check in and storing luggage past checkout time.

This was very expensive, and I thought it would be luxury. It turned out neat and clean and central location, but for the price we were very disapointed. One young lady never would give us information, and was not helpful, she worked day shift. The night gals were more friendly and helped. The restaurant was just passable. I thought it would be so different. Very disapointed. I looked on the Web to find this hotel, What you advertised and what I witnessed was two different things.

Lovely hotel, very close to St Marco square.

We had a Family Suite so it was nice that we had a separate bedroom with a double and a balcony, while our daughters had two singles in a room that spanned the canal. There was also a couch and a table.

We needed more instructions on how to find it, so after several wrong turns we finally did locate the hotel. I was a little disappointed with breakfast, thought there would be more variety and the coffee machine seemed to be having problems. In the office, don't stand back and wait hoping they will say can I help you, you have to ask if you want to know anything.

Nice, comfortable appartment.

We booked this room because it accommodated 3 people. I didn't know it had a kitchenette, but I found that really useful, too. Also, the location was super. Also, we were pleasantly surprised to learn that the price of the accommodation included a free water taxi to Murano and glassblowing demonstration. That was nice. Also, one of the night staff (female employee, didn't get her name) was really helpful and friendly.

Some of the lights and light sockets didn't work, but it wasn't a big deal.

Excellent location, close to major landmarks and restaurants, shopping. Very good for families. The suite accommodated all five of us very well. Small refrigerator and stove were nice to have. Balcony was a bonus, nice and large. Room was clean, comfortable and spacious.

A few things they could have done better - furniture on the balcony was in poor condition and there wasn't enough of it. It would be easy to make it a really nice space because it is so large. Also, no coffee cups, cereal bowls or silverware in the kitchen. Seems odd because they provide the small stove and refrigerator.

Location -- very cose to San Marco Piazza where all the action is for tourist. Also, walking distance or a waterbus ride to everything. The suite was spacious and very upscale by European standards. Two full baths, large living room, three large windows (no view), large bedroom with king bed; and small kitchen area. Air conditioning worked very well, which is very much needed in the summer months.

I foound several of the hotel staff to be arrogant and not particularly customer centered. There was a problem with my keys which didn't work and the attitude was one of annoyance on the part of the staff (as if I created the problem). Never an apology; just a phone call to make sure I brought the keys which didn't work back down to the desk. They also do not staff the reception desk after certanin hours at night and I noticed several guests who were stranded -- not able to get into the hotel or into their rooms. Hot spot for wireless worked well down in the lobby area, but I was told one evening I had to leave by a certain time. The room was great; the staff not very professional.