Hotel Continental Genova  

The location of the railway station to the hotel was a short stroll, and when you are lugging a 20kg suitcase you do not want to be walking for kilometers. The room was brilliant, every thing you wanted was there, no outside noise. Great eateries , and cafes within a short walk from the hotel. On offer for breakfast was truly amazing everything you would want, and this was included in the tarrif. All the staff were so friendly and helpful.

The free wifi was not working during our stay, and I really needed it to contact family that we were meeting the next day in another country.

Staff very helpful great Breakfast and near Train Station

A very pleasant surprise. Great hotel and good value.

The breakfast was really good. The room was clean and spacious, with a good bed.

The parking garage is 100m away from the hotel, up a hill. This is a little inconvenient.

The hotel is well situated and provided parking at a reasonable price. It was lacking atmosphere.

Lacking atmosphere

The staff was excellent and catered to our needs and any last minute requests. Francesco went out of his way to sort out the rooms for our group. We also liked the fact that the location is right next to the central station and very close to the centre as well as the port. We also enjoyed the breakfast experience where the food and the personnel was excellent. Rooms were also kept in impecable condition.

No complaint at all.

It was a very nice stay. Well located, friendly staff and excelent breakfast. The "Trattoria" where we have breakfast is very good for dinner too. We've parked the car at the hotel street and didn't have to pay for parking (we were lucky!). Belongs to the same group that Hotel Grand Savoya (this one is more luxury) and both are neighbours and well situated if you want to go walking to historical city center and the marina/aquario area. We recommend it!

The staff at the reception was terrible. I stayed one night at the hotel on 5 March 2012. The lady at reception (I was told that her name was Tzetza) was literally rude. It started first with giving us vage instructions for car park. We drove several km from the hotel and did not find it. Finally we parked our car in the other car park close to the hotel. The lady at the reception told us that we can not park our car in the car park other than the one details for which she gave to us. Importantly, she said that we must pay for car park in the hotel anyway and this is apparently more that the fare in the garage we left our car. We thought that it was absolutely unacceptable. The hotel does not bother to give sufficient car park details to a guest and then requires extra money for nothing. Apart from this is not ethical, this is just illegal in many countries. I do not know what is the case in Italy. I would never stay in this hotel again and I would not recommend it to a friend.

It's close to Principe Station and it was easy to book and to manage the booking. Also you give the opportunity to cancel the booking till the day before without paying fees, many other hotels don't give this opportunity.

I really appreciated everything at the Hotel except the fan heater during the night, it's noisy and it would'n allow me to sleep.

The front desk staff at check in was brilliant. We speak a little Italian, and she persevered and allowed us to check in fully in italian, when it would have been much quicker for her to switch to english. She also outlined on a map the best route to walk around the city, and the main sights. The hotel is close to the train station and within easy walking distance of the old town. The rooms are large and well appointed. There was an excellent selection for breakfast.

Although the rooms were well appointed and on the surface great, there were just a few maintenance issues. The drain in the shower was blocked, and the heated towel rail didn't actually work, and given it was the middle of winter it would have been better if it had.

Very warm welcome when we arrived at the hotel, room was huge, clean and very comfortable!!!

Outstanding HOTEL....Staff was friendly, courteous and was outstanding in every respect. Dinning in hotel resturant provided the best meal that we have ever had in Genoa. This hotel is a hidden gem.

Great location near to station and good quality for the price - I stayed on my way from venice to the south of france and broke the train journey in genoa, which I have done before - if you arive late and need to leave early, it is most convenient.

The staff are not as sharp/efficient as other hotels of similar rating.