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Via Faenza (0.1 miles)
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Newest reviews for Hotel Serena

  • Vanessa
    August 5, 2014

    The location is good: very close to the train station. The room was very spacious for three people.

    The staff barely speaks English. The man who remains at the reception most of the time is quite grumpy. It has a rather large ladder before reaching the elevator - which is very old, small and slow. When you are traveling with older people, as in my case, these details make a difference.


  • Anonymous
    August 1, 2014

    Even the owner of the hotel is not fluent in English, I could understand him. He is a very friendly person. The hotel is very close to the train station. It is at the back of Burger King, a 3-minute walk from Piazza Adua Exit from the train station. The included breakfast was superb and delicious. The room is very spacious and comfortable. Great location - two minutes walk from train station, 15 minutes jog to extremely beautiful church at Piazza Duomo, 20 minutes jog to the hill which overlooks the entire Florence, a.k.a Piazza Michaelangelo. There is a lift too, which is extremely helpful for bringing luggages

    Nothing :)


  • Zhinan
    July 25, 2014

    The breakfast is very rich and delicious, the location is very good and very close to the train station, clean the room always on time, the show is very good

    Room is dark, a little noisy outside the window


  • Katalin
    July 22, 2014

    good location, close to railway station. wifi was available. house and room was in good condition (considering usual Florence quality).

    rather a b&b - on the first floor of a house. limited breakfast. not too secure luggage storage.


  • Jie
      United States of America
    July 6, 2014

    The location is good. The breakfast is good. The staff are very friendly. It is in a safe area and very close to the train station.


  • William
    June 28, 2014

    Friendly reception from owner and dog! Neither speak English very we'll ! Accommodating owner ( we left our luggage for several hours after check out) who gave kids memento fridge magnet and pen Hotel looks decrepit from outside but inside is pleasant, if unusual ,with rooms around reception area Breakfast included Security safe in rooms

    Not a problem but the elderly owners seemed to argue a lot


  • Angela
    June 26, 2014

    The breakfast was quite good even though the variety was not too good. The room was quite spacious and clean too.

    The male owner was not that friendly, but he helped us to make our cup of coffee for the first morning that we were there. Subsequently, we had to help ourselves.


  • Zahide
    June 24, 2014

    owner of the hotel is very welcoming, the location of the hotel is quite good, wi-fi is perfect!I recommend it to everyone.



  • Patima
    June 17, 2014

    Nice staff, clean room, and superb location

    A bit noisy at night


  • Lynda
    June 10, 2014

    Being close to the Station and all the good tourist sites

    We asked for non sugar products to be available as I am a diabetic.Unfortunately none provided for breakfast


  • Indira
    May 24, 2014

    Loved the location ..walking distance from train station. Many shops and restaurants nearby. very good assortment for breakfast. Always looked forward to the different sweet cakes. Rooms were always clean and beds made. Staff was helpful and very pleasant. I would highly recommend as the location and area was very good. Owner presented us with a little token to remind us of Florence.


  • Antonello
    May 18, 2014

    The location is perfect, just 2 minutes walk from Santa Maria Novella train station.

    Very noisy, busy street. Staff not so helpful. Reception desk is almost always without staff. Very poor breakfast. Rooms are fairly clean except for linen, very clean. For the amount of money we paid we did not expect much better but at least basics. On checkout there was no one at the reception, I swiped my visa card to affect payment since we had to catch an early train.


  • Shahida
    May 10, 2014

    Near to Firenze SMN stazione and San Lorenzo market, vey classic hotel but clean and nice.

    Hard to communicate since they can't speak English and the breakfast starts only at 8am.


  • Ronald
    April 28, 2014

    Loved the location close to the train station, as we took lots of train and bus trips. Loved the streetscape and the architecture and the fact that it was a palazzo originally.

    We didn't like the owner/managers - an older couple. They lacked any sense of professionalism, to the point of rudeness. They argued loudly in front of clients. At night, when we were already in bed, there was still loud conversation going on in the (small) lobby area close to our room and the TV was always heard. There was a dog that was allowed to roam around freely and who barked a lot sometimes. Security was poor - guests' keys were hanging in a prominent place in the lobby, which wasn't always staffed. Anybody could have got access to a guest's room in his/her absence and unknown to the owners. We paid our bill in full, including the required city tax of €16, the day before we left and all seemed in order. However, when we were leaving, the owner made a huge fuss, in Italian, and seemed to be looking for more money from us. We asked for explanations, which were not forthcoming. He continued a tirade, which we couldn't understand although we have some knowledge of Italian and we have never had any language problems before. His wife joined in but neither of them was willing to write down the figures to show us what was at issue. We eventually left as the issue could not be resolved and we had paid already. It's hard to believe that they would not have picked up any few words of English, having run a hotel.


  • Jiazhe
    April 13, 2014

    Very good location. Nice family breakfast. Clean room.

    It is an old building, quite noisy over the night but valuable price good for backpack!


  • Nikhil
      United Arab Emirates
    March 16, 2014

    close to the train station, bus stand. it's family run so breakfast and room service are available till late. it's cheap and close to the train station.

    very limited breakfast (spread and qty). just croissants and coffee everyday. it's family run, so privacy and professionalism expected from a hotel is not there. on one of the days, my wife and I were having a kinda loud conversation and the guy at the reception actually screamed "keep quiet"!


  • Aslinda
    December 19, 2013

    The location is so convenient. It is situated just 2minutes walk from the train station. Walking distance to shopping area. Wifi is available in all areas. Personalised breakfast.


  • Marilyn
    November 19, 2013

    This hotel has a lovely atmosphere. It is family run and they are very friendly and helpful even though our Italian is poor. Santa Maria Novella Station is close and major sights are within walking distance. Breakfast was good with choices of cereal, rolls, yoghurt and fruit. It was our favourite hotel and they had a dog.


  • Gavin
      South Africa
    November 7, 2013

    Helpful staff Good breakfast Close to Train Station Clean


  • Anonymous
    November 6, 2013

    Location is good.

    The hotel owner couple cannot speak English at all. They do not smile to guests and make me feel rather cold there. The shower water is very small so it is not comfortable for bath.


  • Rany
    October 27, 2013

    Location only 2minutes from santa maria enough for 4 people...


  • Anonymous
    October 12, 2013

    1.The breakfast is good and there are a lot of choices, including fruit, coffee, cold drinks, milk, bread and some cookies. 2.The location is good, near the train station, quite convenience.

    1.The room would be a bit noisy if it is on the roadside since there is a parking of motorbike nearby. 2.No one in this hotel could speak English at all.It is quite frustrated for poor communication.


  • Anonymous
    October 8, 2013

    The hotel is nice in general and very well located.

    From midnight to 8 am the hotel is closed and if you want to arrive later or leave earlier you need to inform the hotel, which is not ideal, specially if you need to leave very early in the morning, as it was our case.


  • Anonymous
    September 25, 2013

    The landlords are so nice and helpful even though they don't speak English. The croissants were the best we had in our trip.


  • Anonymous
    September 19, 2013

    They are kind and friendly, recommend!!!


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