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Via Fiume 20, Florence Historic Center, 50123 Florence, Italy – Show map
Excellent location – rated 9.1/10! (score from 127 reviews)
Rated by guests after their stay at Hotel Serena.
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127 verified reviews
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Hotel Serena's staff speaks: Italian
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WiFi is available in the hotel rooms and is free of charge.
No parking available.
24-Hour Front Desk, Baggage Storage
Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
1:00 PM - 6:00 PM
10:00 AM - 10:30 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
Up to two older children or adults are charged EUR 35 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
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Based on 127 reviews
Value for money
Show reviews from:
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Just 325 ft from Santa Maria Novella Station, Hotel Arcadia is a 10-minute walk from Fortezza da Basso Convention Center. The hotel has a range of rooms that were completely renovated in 2013.
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Just 330 yards from Santa Maria Novella Station, this modern hotel offers elegant rooms with flat-screen TV and free internet. The Duomo is a 10 minute walk away.
Score from 403 reviews Very good
1. The owner, despite knowing little English, was very friendly and helpful. He owns a dog (which happens to be too friendly for my comfort as I am a Muslim) but he keeps it away when we walked out. The dog is cute and clean. 2. The room was spacious and clean. 3. A very short walk to Firenze Santa Maria Novella, McDonalds and Burger King. 4. Within walking distance (4-5mins) to Duomo, San Lorenzo market and Ponte Vecchio.
The location was good, close to everything. We booked here as we were wanting to be close to the train station for an early train departure.
We were not impressed that the people running this hotel locked the door each night. Our keys did not include a key to the front door, so if an emergency exit was required this would have been impossible. We had an early train to catch so we had to knock on the door of the people running this hotel for them to unlock the door so that we could leave to catch our early train.
Location to train station.
The fact that the owners did not speak English made it qite hard to communicate.
Convenient location, very small (4 rooms), helpful staff, "old world" charm and good but simple breakfast
Easy to miss as it's on the first floor of a building but there is no large sign outside (just a plaque on the wall and a larger sign inside the halway).
home made breakfast, good
old facilities, non english speaking, not easy to print in hotel.
The location is good: very close to the train station. The room was very spacious for three people.
The staff barely speaks English. The man who remains at the reception most of the time is quite grumpy. It has a rather large ladder before reaching the elevator - which is very old, small and slow. When you are traveling with older people, as in my case, these details make a difference.
Even the owner of the hotel is not fluent in English, I could understand him. He is a very friendly person. The hotel is very close to the train station. It is at the back of Burger King, a 3-minute walk from Piazza Adua Exit from the train station. The included breakfast was superb and delicious. The room is very spacious and comfortable. Great location - two minutes walk from train station, 15 minutes jog to extremely beautiful church at Piazza Duomo, 20 minutes jog to the hill which overlooks the entire Florence, a.k.a Piazza Michaelangelo. There is a lift too, which is extremely helpful for bringing luggages
The breakfast is very rich and delicious, the location is very good and very close to the train station, clean the room always on time, the show is very good
Room is dark, a little noisy outside the window
good location, close to railway station. wifi was available. house and room was in good condition (considering usual Florence quality).
rather a b&b - on the first floor of a house. limited breakfast. not too secure luggage storage.
The location is good. The breakfast is good. The staff are very friendly. It is in a safe area and very close to the train station.
Friendly reception from owner and dog! Neither speak English very we'll ! Accommodating owner ( we left our luggage for several hours after check out) who gave kids memento fridge magnet and pen Hotel looks decrepit from outside but inside is pleasant, if unusual ,with rooms around reception area Breakfast included Security safe in rooms
Not a problem but the elderly owners seemed to argue a lot
The breakfast was quite good even though the variety was not too good. The room was quite spacious and clean too.
The male owner was not that friendly, but he helped us to make our cup of coffee for the first morning that we were there. Subsequently, we had to help ourselves.
owner of the hotel is very welcoming, the location of the hotel is quite good, wi-fi is perfect!I recommend it to everyone.
Nice staff, clean room, and superb location
A bit noisy at night
Being close to the Station and all the good tourist sites
We asked for non sugar products to be available as I am a diabetic.Unfortunately none provided for breakfast
Loved the location ..walking distance from train station. Many shops and restaurants nearby. very good assortment for breakfast. Always looked forward to the different sweet cakes. Rooms were always clean and beds made. Staff was helpful and very pleasant. I would highly recommend as the location and area was very good. Owner presented us with a little token to remind us of Florence.
The location is perfect, just 2 minutes walk from Santa Maria Novella train station.
Very noisy, busy street. Staff not so helpful. Reception desk is almost always without staff. Very poor breakfast. Rooms are fairly clean except for linen, very clean. For the amount of money we paid we did not expect much better but at least basics. On checkout there was no one at the reception, I swiped my visa card to affect payment since we had to catch an early train.
Near to Firenze SMN stazione and San Lorenzo market, vey classic hotel but clean and nice.
Hard to communicate since they can't speak English and the breakfast starts only at 8am.
Loved the location close to the train station, as we took lots of train and bus trips. Loved the streetscape and the architecture and the fact that it was a palazzo originally.
We didn't like the owner/managers - an older couple. They lacked any sense of professionalism, to the point of rudeness. They argued loudly in front of clients. At night, when we were already in bed, there was still loud conversation going on in the (small) lobby area close to our room and the TV was always heard. There was a dog that was allowed to roam around freely and who barked a lot sometimes. Security was poor - guests' keys were hanging in a prominent place in the lobby, which wasn't always staffed. Anybody could have got access to a guest's room in his/her absence and unknown to the owners. We paid our bill in full, including the required city tax of €16, the day before we left and all seemed in order. However, when we were leaving, the owner made a huge fuss, in Italian, and seemed to be looking for more money from us. We asked for explanations, which were not forthcoming. He continued a tirade, which we couldn't understand although we have some knowledge of Italian and we have never had any language problems before. His wife joined in but neither of them was willing to write down the figures to show us what was at issue. We eventually left as the issue could not be resolved and we had paid already. It's hard to believe that they would not have picked up any few words of English, having run a hotel.
Very good location. Nice family breakfast. Clean room.
It is an old building, quite noisy over the night but valuable price good for backpack!
close to the train station, bus stand. it's family run so breakfast and room service are available till late. it's cheap and close to the train station.
very limited breakfast (spread and qty). just croissants and coffee everyday. it's family run, so privacy and professionalism expected from a hotel is not there. on one of the days, my wife and I were having a kinda loud conversation and the guy at the reception actually screamed "keep quiet"!
The location is so convenient. It is situated just 2minutes walk from the train station. Walking distance to shopping area. Wifi is available in all areas. Personalised breakfast.
This hotel has a lovely atmosphere. It is family run and they are very friendly and helpful even though our Italian is poor. Santa Maria Novella Station is close and major sights are within walking distance. Breakfast was good with choices of cereal, rolls, yoghurt and fruit. It was our favourite hotel and they had a dog.
Helpful staff Good breakfast Close to Train Station Clean
Location is good.
The hotel owner couple cannot speak English at all. They do not smile to guests and make me feel rather cold there. The shower water is very small so it is not comfortable for bath.
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