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Calle Goldoni 4486, San Marco, 30124 Venice, Italy – Show map
Excellent location – rated 9.5/10! (score from 1035 reviews)
Rated by guests after their stay at Hotel Serenissima.
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1035 verified reviews
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Hotel Serenissima's staff speaks: Italian
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Food & Drink
Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
No parking available.
24-Hour Front Desk, Concierge Service
Heating, Air Conditioning
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child under 3 years is charged EUR 15 per person per night in a crib.
One older child or adult is charged 30 % of the room stay per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 1035 reviews
Value for money
Show reviews from:
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Best Western Hotel Ala is in a quiet square, 130 ft from Santa Maria del Giglio vaporetto stop and just over a quarter mile from Saint Mark's Square.
Score from 913 reviews Very good
one of the hotel staff tried very hard to get us to book a taxi to the airport for 120 euro even though you can get a boat very near the hotel for 15 euro. The rest of the staff were very friendly and helpful
Wifi, location and cleaning staff
Staff, noise levels, old room with lots of cracks, lamps with light burns, leaking shower that went boiling to freezing. Amazing location only.
The staff was so helpful and the breakfast was amazing. Like eating in your grandmothers kitchen.
The location was excellent, the staff were very friendly and the breakfast was great.
We were in a room over the main street, which was quite noisy.
The staff were courteous and friendly. The night desk person walked with us and took our luggage to the water taxi at 3:45 in the a.m. Everyone at the hotel is very attentive. The rooms are charming. Breakfast is very good. The lobby is so lovely that I could live there.
This doesn't affect me, however, those with mobility issues need to ask for a first floor room (one flight of stairs) or reconsider as we did not note a lift in this hotel. There may be a lift but we didn't see it.
Location, excellent extremely attentive helpful staff staff, facilities, TV, wifi
Very small bathroom and broken stopper in sink which meant I had to shave in shower
*The location *helpful staff
Location Very friendly staff great breakfast
small bath room tight quarters some noise from street
Good staff and location
Close to the action in Venice, easy to get to places.
Room very small, quite bare and unwelcoming.
The location was terrific and the staff extremely helpful and courteous.
The room was kinda small, but I guess they tend to be in such cities.
several hundreds meters from the San Marco Square, very helpful staff, breakfast
Location Sleepy the dog Friendliness of the staff
Handing in room key every time you left premises Airconditioning being turned off every morning and having to ask front desk to switch it back on. A little noisy if you have a street facing room. No mini bar or fridge.
Location was great to look around Venice, breakfast was beautiful
has no lift only stairs but didn't worry us, little hard to find first up but all ok when found
location near at Rialto bridge. Good breakfast.
Great value for my money. Hotel has a great location considering that it's pretty affordable. The receptionist and the Filipino staff were particularly accommodating. Will most definitely book there again.
staff ,place and location
Location was great, staff was wonderful
stairs with no lift, but staff moved our bags with a smile on their face
Quiet ,availability ,breakfast, Proximity of the main place.
Location Staff Convenience
Great location near the Rialto Bridge and San Marco square. Also handy if you have to go to the Marco Polo airport from the hotel. You can catch the aliguana (public bus) near the Rialto Bridge for 15 Euros and takes about 1 hour to get to the airport. The complimentary breakfast was good.
We stayed a couple of nights from Sept 23-24, 2014 and had room 365 (located on the very top floor, which is the 4th floor) with the windows facing the main street. There is a restaurant patio down the street, and with the windows open, you can hear the noise quite easily. On both nights, we can hear the noise past midnight. Unfortunately, you need to keep the windows open during the night as the room doesn't have good air circulation and smells stale. Also, the shower doesn't have much water pressure and there was mould on the shower tiles. No elevators at the hotel but the staff can carry your luggage if required.
There was nothing that we didn't like about our stay. The staff was very friendly, room very clean and the complementary breakfast was outstanding.
Fantastic location 3 mins from both Piazza San Marco and the Rialto Bridge. The surrounding area is lovely with quaint tiny winding streets and canals and lots of stores and restaurants to choose from. Staff were pleasant and helpful. They serve a substantial breakfast which was a big plus as Venice is expensive to eat in. The room was prettily decorated with painted furniture.
The bathroom was very large but there was no shower, just a hand shower in the tub which was inconvenient. Taking a shower was very frustrating - hard to bathe and the entire bathroom would get wet. Its a small fault that could easily be recitified. The room was a bit small but that's Venice for you.
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