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UNA Hotel Napoli

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Score from 871 reviews Very good 8.5/10

Newest reviews for Stelle Hotel The Businest

  • Miranda
      United Kingdom
    August 26, 2014

    Really good and welcoming service from the late night reception. Lovely room with huge bed. Quiet room as requested. Excellent free WiFi as standard.

    Awful breakfast - no cups for coffee, a few desultory pieces of dry bread, no attempt to serve customers.

    9.2

  • Paul
      Hong Kong
    August 26, 2014

    Professional service

    9.6

  • Richard
      United States of America
    August 23, 2014

    Modern facilities and rooms. Excellent staff. Excellent breakfast. Restaurant adjacent. Access from inside the rail station, and very good access to the rail station and metro. The staff is very competent and helpful getting you where you want to go.

    The area around the station is certainly not where you want to take a walk.

    9.6

  • Peter
      Australia
    August 21, 2014

    Great hotel and great location to the train station. Had a room upgrade and was very nice.

    The wifi was extremely slow and basically unusable. The neighbourhood is dirty and makes you feel unsafe at night.

    10

  • Richard
      Italy
    August 21, 2014

    We liked the proximity to the train station and the cleanliness of the hotel. Newer facilities are nice too.

    This hotel seemed to have a lot of rules and regulations that detracted from our experience. Things like not eating in your room etc. We got 2 different answers about bag storage costs from 2 different staff members. The breakfast room was understaffed and the quality of fruit was very poor. We are gluten free so there was not much for us to eat. We had to ask for some good to be brought out as it had run out.

    7.1

  • Carmel
      United Kingdom
    August 19, 2014

    The staff were friendly and efficient, the breakfast offered a large selection of cakes and pastries as well as fruit and yoghurt. The location is ideal as it is close to the Metro and train stations making sightseeing easy.

    Nothing

    8.8

  • Oana
      Romania
    August 18, 2014

    They block the entire price for the reservation and , if you don't pay with the same credit card which you make the reservation, the money will stay blocked for 30 days. In fact they block your money for 30 days even if you pay immediately for the room. On Booking it is no advertise about this hotel policy. Also the breakfast is very poor. A guy is looking for the guests and is asking the room No. but the table is empty. If you ask him to bring something he say yes but nothing's happening

    3.3

  • Barbara
      Austria
    August 13, 2014

    We particularly liked the location - ideal for exploring the surroundings of Naples (direct access to the train station). The hotel is very new and we enjoyed our stay all around. The room was absolutely great.

    Breakfast could be improved - if you don't like cake (there's lots of that), you're a bit on the thin side with choice.

    9.2

  • Brent
      Canada
    August 7, 2014

    Right next to the train station. Brand new. Clean. Staff were pleasant.

    Limited dining options in the neighborhood. Far from main tourist attractions. Not the nicest neighborhood. Not allowed to bring food into rooms, which made it hard when take-out was often the only option after hours.

    7.9

  • Catinca
      Romania
    August 7, 2014

    Location is good for those who need access to Napoli central train station; it's just there. We stayed here since our flight was very early morning and we caught the first Alibus to the airport from very very close.

    The air conditioning was awful during the night, could not sleep because of the noise. The WiFi was not working almost at all.

    6.7

  • Wai
      Hong Kong
    August 5, 2014

    Helpful staff! Good location(near station)!

    7.5

  • Ülle
      Estonia
    August 3, 2014

    Good location - next to train station, clean and modern.

    Breakfast was poor, no real coffee, only machine-one.

    9.6

  • Anonymous
      Hong Kong
    July 31, 2014

    a new hotel just behind the terminal. It is within 50m if you use the terminal exit next to the police office.

    The street may be too quiet after dark.

    8.8

  • Josephine
      Canada
    July 30, 2014

    Excellent facilities. Clean. Great staff.

    Location is sketchy. Far from main attractions.

    8.8

  • Anonymous
      United States of America
    July 29, 2014

    Convenient location (though a bit of a sketchy neighborhood), clean, air conditioned, and the bathroom/shower were great

    Very sterile decor, harsh LED lighting, mattress was a little uncomfortable/too firm

    7.5

  • Michelle
      Canada
    July 28, 2014

    Great location

    Bed was really hard for me personally.

    6.7

  • Margaret
      United States of America
    July 27, 2014

    The hotel is coveniently located to the airport and train station. It is new, very clean and beautifully decorated with train-related pictures throughout the hotel. Front desk staff were very knowledgeable and helpful. Wonderful stay in the largest King suite room!

    Rooms hot. Had to ask front desk to reduce temperature at night, since unable to adjust automatically from room. Staff responded quickly.

    9.6

  • Fiona
      United Kingdom
    July 27, 2014

    Clean modern hotel in the dirty city of Naples. Very good location for onward travel.

    Nothing.

    7.9

  • Junxian
      China
    July 27, 2014

    very clean, the whole decoration is in a business style. the service is good ,and it's closed to the center station

    the air-condition didn't work when sleeping at night. but it worked when we left. maybe we operated in wrong way

    9.2

  • Nadeem
      United Kingdom
    July 24, 2014

    Staff was fantastic especially Emiliano.. Very clean, good value and right next to the train station.

    The Main Street outside

    9.6

  • Anonymous
      United States of America
    July 24, 2014

    Great location -- close to the train station. Staff are fantastic, they really go out of their way for you. The blinds and windows keep out the sun and noise perfectly. Very nice jacuzzi tub in the suite.

    10

  • Annette
      Ireland
    July 23, 2014

    located at main train station 20 euro taxi from airport. very clean , modern , welcoming reception excellent clean , comfortable room modern upmarket bathroom quiet room alto overlooking main street

    no bar or snack bar in hotel , adjoining one closed sunday afternoon . a/c in room a little difficult to regulate , but over all very little to be negative about

    9.2

  • Maxime
      Reunion
    July 22, 2014

    room clean nice staff a lot nicest that the other hotel around

    the streets around aren't very nice but like all naple's street I think...

    7.5

  • Lois
      United States of America
    July 22, 2014

    * staff helpful * clean room

    * rate was 84E not the 67E that was listed as available on website *no food available on a Sunday *no ice available on a Sunday * no free shuttle from this Railroad Station site to the Airport

    7.1

  • Breege
      Ireland
    July 21, 2014

    extremely clean, modern, brand new. felt very safe and comfortable, a welcome retreat from the outside.excellent shower, large comfortable bed. Excellent location if you need to be close to station as we had an early train to Rome the next morning. was perfect for one night.The staff recommended an excellent restaurant within sight of the hotel which was great as the area did not have much to offer otherwise and as we arrived late in the evening and were leaving early the nxt morn we didnt want to travel..

    the area, dirty, seedy etc. lack of directions or sign-age, website states that it is opposite the station when in fact you can access the hotel from inside the station. We walked around outside the station for ages looking for it and eventually found it by asking for directions. - hard to control air con

    9.2

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