눉we reserved 3 nights, after our second night the staff took our key to clean the room and replace the towels and toilet paper. When we came back that evening, we could not get back into our room where ALL of our Luggage, plane tickets, and souvenirs were , and the registry had another mans name on OUR ROOM!! we had to call management (there is NO STAFF on site!!) the manager wanted us just to take another room, but after stressing that all of our luggage was in THAT room, he directed us to bang on the door so we could go in and get our belongings. very dangerous! thank goodness it was just an older couple! They were as upset as we were, but the only other room available was hidden on the OUTSIDE of the building. once we got our luggage and found the other room, it was well after midnight and the new room was boiling hot with every radiator on and the 1 window with a screen on it had huge holes, so we couldn't sleep with it open for safety reasons. I have attached pictures of the nasty head board, hole in the screen, and 1 water damage spot we took a picture of. there was much more that we forgot to get a picture of, tho. needless to say, we will NEVER be staying at B&B Villa Soriano EVER again!
눇the location was great, easy to take the bus to and from, and the FIRST room we stayed in was nice.