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Via San Raffaele 6, Downtown Milan, 20121 Milan – Show map
Excellent location – rated 9.6/10! (score from 134 reviews)
Rated by guests after their stay at The Gray.
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The Gray's staff speak: Lithuanian, Italian, French, Spanish, English, German
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Food & Drink
Free! WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs EUR 45 per day.
Room Service, 24-Hour Front Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Air Conditioning
Lithuanian, Italian, French, Spanish, English, German
2:00 PM - 12:00 AM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Free! Pets are allowed on request. No extra charges.
When booking more than 4 rooms, different policies and additional supplements may apply.
Cards accepted at this property
The Gray accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 134 reviews
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Very different styling, we had a room with our own private gym. Very central location.
Not easy to find, parking expensive (45), hotel staff were a bit stiff
room is very small.it is not a 5 star hotel by any means
Great location for shopping. Friendly staff. Clean room.
Noisy at night, could hear chairs being moved possibly from the bar below. Also when having a shower water would go everywhere.
Centrally located and very convenient to reach shops and restaurants as soon as you step out of the hotel.
Everything about the hotel is small- from the lobby, corridors, rooms.
We spent 5 nights in this hotel. The room was very hot. We did inform the concierge several times he didn't care about that. We did came down personally and he was very rude and unprofessional promising to call a technician to fix the AC and he didn't after a long day he sent the lobby boy to the room and he lyied on us as he is sending the technician. When we told him this is not a technician he said its late now so we can't call a technician although he is the same concierge we did talk to from 9 in the morning. After a big fight with the rude concierge I did ask him to call the manager and he said I can't call her she will be here in the morning and we don't have any other solution your room is hot if you want to check out it's up to you. All this was after 3 days of our stay and dayiky complaints. When I met the manager next day it was the last night before checking out she was not able to do more than saying sorry but tell me how we can help you. I can't imagine how uts come 5 star hotel in milan in this amazing location and they can't fix there AC for 6 nights. I can't imagin 5 star hotel has very rude concierge as this one and a manager who can't do anything for a guest complaint against very simple thing in the hotel. And how is 5 star hotel control the temp for their guest rooms. It was the worst 5 star hotel I've been in. I'll never recommend it for anybody. It's too expensive with the worst hospitality I ever see in my life.
The location of the hotel is super,the rooms great ,they also make us upgrade of our room.the breakfast was overated in comparison with the price 35 euro .My suggestion is to reduce the price , to improve the wifi and also the breakfast
The breakfast terrible also the wifi veri slow and the facilities minimum
The location is perfect and the staff is very friendly
Location and value for money
The balcony had bugs a lot. The breakfast was poor
Very close to fashion district. Had an excellent location.
it was too modern and not comfortable rather cramped.
location and style
hard to find by gps
Staff and the service were excellent. Also the location is wonderful
Location of the hotel
Size of rooms and closets Design of rooms and especially bathrooms Very over rated for the price that was paid.
Location is very good,
Breakfast is very poor - like 3 stars hotel.
the location and the wifi was good
the hotel is not worth it's 5 stars, and is bad value for money. To pay 360 euros for a tiny room without a bath is crazy. On top of that the inflexibility of the management was astounding. it took a full 6 weeks to change a booking made in error.
Very small rooms. Limited food options. Eventhough the Booking was confirmed through the website, it was claimed by the hotel that it was not and made new bookings.
Wonderful hotel, just next to Duomo and the shopping area, very stylish and relaxing decoration, wonderful staff! Definitely our choice for our next trips to Milan!
the wifi was going on and off, expensive breakfast
Very good design of rooms and hotels, free wifi , friendly staff and cleaning of rooms twice a day
For the value of money and a five star hotel, Lacking of iron in room, no tea/coffe in room, breakfast is very expensive and not included in room rate.
Very good soundproofing of room, which was quiet despite the high level of noise on the street when the window was open. Friendly and attentive staff. Good location.
Functionality was sacrificed for the design. Bathroom not very user-friendly, with towel racks in an awkward position and weird faucets. Very expensive breakfast at 36€. Room on the small side
The location is amazing, in the heart of the center of Milan just beside the Cathedral and the Galaria, everything is close by and no need for transpiration. The reception staff are so friendly and so helpful. The breakfast restaurant is so nice and cosy. The room's decoration is beautiful with a mixture of modern decoration and some classical wood. The bathroom has a jakoozy which is so relaxing. I love that cosy 5 stars hotel.
Sone construction work outside, but it us not that noisy.
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