Golden Tulip Mirage  

The price compared to the other hotels was fair as our deal was also included free WiFi, breakfast, free parking and pet free of charge. The room was ok and clean.

The restaurant was the big negative point at this hotel. There were a pretty big group of tourist being served in the restaurant and as we entered around 21:15 for a while the waiters keep passing by us without saying a word. We were finally asked, and they said that the kitchen is closed and they can serve only cold food or pizza. We ordered a Salad and Pizza. The Pizza was the worst I’ve had in years. It is a shame for a 4 star hotel restaurant in Florence to serve you frozen Pizza from the supermarket and from the lowest possible quality that you can get. I’ve never been served frozen pizza from supermarket in a restaurant before! The Salad was also everything but fresh. The hotel didn’t look like a 4 stars European hotel. Our room was extremely noisy even on the 5th floor. The hotel is located next to railway. You should be very tired to be able to sleep at all with that noise.

Decoration rooms is very old and old fashion.

Cleanliness Staff support for visiting the city Location

Noise around the hotel

The staff was good. When I saw the room for the first time, I was almost in tears as we had to spend 3 days in Florence and I could not have imagined spending even a coupe of hours in the room. We contacted the reception. There was a lady Barbara who instantly understood our pain and agony and gave us a "better" room. Even though the better room was also not good, it was still bearable.

Who gave this hotel a rating of 4 stars? In my view it doesn't even deserve a single star rating. The floor was gloomy, the room was small, dingy, dirty, with a smelly and very old carpet. The AC was not working. On contacting the reception, they informed that AC is on only during May and June. On asking why it was not mentioned on Booking.com, they answered that such small things cannot be mentioned there. We felt cheated. There was no kettle, no drinking water in the room, which should be a basic thing provided by a four star hotel. The mattress was worn out and old and was very uncomfortable. Our back was paining after sleeping on it. The bathroom was very small and dirty. There were hair in the tub and on the floor. The breakfast was frugal and sparse. I would never recommend this hotel to anybody.

The staff at the front desk was exceptional. The price was very reasonable with breakfast and parking

The hotel is badly in need of a reno, not what I expected as I have stayed at other Golden Tulip hotels. They have started with bathrooms which were lovely. The staff in the dining room have no customer service skills, they just ignore you. Our room was very wore with bare carpet and older bedding. There was a large spider web in one corner of the hallway we walked down to our room on the ground level.

Restaurant on site

It was last minute booking. Good Value-for-the money. The lady at the reception was very service oriented and help us with the rented car. Breakfast was good. We took anoter night beacuse of this, thank you very much.

In the first night we had a diferet room. The water in the shawer didnt drainage good, the hotel chaiged the room for us at the second night and it was good.

We enjoyed this hotel very much. A bit hard to find at first...but the bus was just outside the door to go into Florence for each day...breakfast was great and the staff very helpful. Would stay again when in Florence

Liked everything about it.

- Secured Parking at the hotel - Very friendly & helpful staff - Nice environment.

- Wi-Fi was so week in the lobby & room and not as expected. - One computer in the lobby and not friendly use. - Breakfast was not up to standard. - No international TV channels. - Not enough charging socket outlets in the room. - No iron provided.

breakfast is good

poor wifi signals

Price only

The Internet is very bad

clean and warm rooms , expecting what we are paying for ,

Good breakfast for the price, bus-stop in front of the hotel.

A bit dark rooms

location

very old furniture

The convenient location of the hotel, its friendly, helpfull English speaking staff.

The very small lifts/elevators. The poor service in the resturant.

Esta cerca del aeropuerto

Hotel viejo, habitaciones pequeñas y cama muy incomoda

Nuovo arredamento della camera, posizione dell'hotel, facilità di parcheggio, rapporto prezzo/qualità

Colazione poco ricca e curata per un hotel 4 stelle

Receptionist decorose, anche se non hanno risolto un problema di fatturazione, buona localizzazione per le mie esigenze

Bar con pulizia approssimativa, ambienti che necessitano di una rivitalizazione

Prijs-kwaliteit verhouding was prima. Ontbijt was het meest uitgebreide wat je in Italië kan verwachten

Atendimento, conforto, café da manhã

localização, limpeza

recepcionistas super atenciosas. nos mostraram como se locomover no centro historicos através de transporte publico. na propria recepcao foi possivel adquirir os bilhetes do onibus publico. estacionamento gratuito dentro do hotel.ficamos super satisfeitos com o atendimento do restaurante do hotel. pessoal muito simpatico. enfim um hotel q atendeu as necessidades de minha familia

apenas a internet q nao foi possivel usar. o sinal pessimo.

가격. 조식 괜찮음. 버스정거장이 호텔 앞에 있음.

기차길이 근처에 있어서 기차 다니는 소음이 들림. 시내와 멀리 떨어져 있음.

cómodo alojamiento, buenas instalaciones, el bufet de desayuno muy bueno, recomendado.

queda algo retirado del centro de la ciudad

posizione parcheggio distanza dal centro, 5 minuti

colazione, la maggior parte dei prodotti erano confezionati bagno,non rapportato ad un 4 stelle

Estacionamento e localização

Cama, TV, café da manhã,