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Via Della Scala 1, Santa Maria Novella, 50100 Florence, Italy – Show map
Excellent location – rated 9.3/10! (score from 323 reviews)
Rated by guests after their stay at Hotel Tourist House.
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323 verified reviews
They speak your language!
Hotel Tourist House's staff speaks: Italian, French, English
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WiFi is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs EUR 26 per day.
Non-smoking Rooms, Family Rooms, Heating, Air Conditioning
Italian, French, English
CONAD (0.3 miles)
SAN LORENZO (0.6 miles)
LA CANTINETTA WINE BAR (0 miles)
BAR SANTA MARIA NOVELLA (0 miles)
ARNO (0.3 miles)
9:00 AM - 8:00 PM
Until 10:30 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 323 reviews
Value for money
Show reviews from:
Featuring a heated indoor pool and a rooftop bar with 360° views out over Florence, this ultra-modern hostel is a 10-minute walk from the Santa Maria Novella Train Station.
Score from 4523 reviews Very good
Located just 215 yards from Santa Maria Novella Station, the Hotel Montreal provides attentive service in a central location. It has free Wi-Fi and air-conditioned rooms with flat-screen satellite TV....
Score from 621 reviews Very good
The Hotel Delle Nazioni is 165 ft from Florence Santa Maria Novella Station and a 10-minute walk from Florence Cathedral.
Score from 858 reviews Good
Hotel Unicorno, is a 3-star hotel in the center of Florence, in an elegant street famous for its antiques shops.
Score from 280 reviews Very good
Perhaps the wifi coverage could be a bit more extended, though I did have access in my room.
Left to do as I pleased, with no great formalities.
The staff is helpful and kind. The room is comfortable with great heater. Thebreakfast is simple but nice. The hotel is near the train station and the main scenic spots. It's a good place to stay.
The staff was quite friendly. My room was clean and comfortable. The location was PERFECT. The hotel is right on the piazza santa maria novella and therefore only 5 minute walk to the train station and a 7 minute walk via vai pecori to the piazza del duomo. In addition to being located nearby essential florentine hubs, the hotel location is essentially in a historic zone of firenze where many walking, shopping , eating and drinking possibilities present themselves- many of which are tucked slightly away from the tourist traps of the city. The decor of the hotel is cute and makes you feel at home. The breakfast was simple, but a sufficient start for a day. The wifi worked with no problem, although i could not get a signal from my bed because the sleeping area - i think this was unique to my room- was on a different level from the private foyer and bathroom of my room. I did receive wifi from the foyer level of my suite/room. All-in-all, I was impressed with the hotel and would definitely recommend it for anyone traveling to firenze on their own or with a friend. I intend to book again for the same time next year. :)
Close to train station and city center
great location, staff were really nice
Friendly staff. The hotel is easy to find from the train station and is very quiet. Excellent value for money.
Breakfast too simple..a cap of coffee and croissant
Great place..staff lacation
Nice and clean B&B, convenient location for overnight sleep, 5 minute walk to train Station, a few minutes walk from any historic attraction, nice desk staff My room was basic, but quiet and clean
The staff was friendly. The lady who ran the continental breakfast gave us the names of her favorite pizza restaurants, and the location was exactly where we wanted to be, at Santa Maria Novella Square. We left our luggage in a locked room before going to train station, which was really close by.
Room felt unclean
bed smell darkness
Breakfast is very basic and everything is small and carefully controlled by Lucia. She portions out everything and hustles you out if you take too long. Every day bathroom linen was missing. Not enough toilet paper was supplied either. Room was too small for furniture in it. Sure it had a small fridge but you couldn't open it without moving the bed.
Location is excellent.
It is not a hotel. Room is old and dirty. Bathroom creepy and u dare not bathe in it for too long. Toilet flush is weak. Nothing in room. Not even cups. Mosquitoes buzzing in ur ears at night. There is no need for morning wake up call. Concierge lady unhelpful. Utter not interested in her work. More interested in surfing the net.
Location. That's the only good thing abt this place.
staff where friendly and helpful was only a short stay central to all the shops and sights , and railway station was in walking distance
Being sent to an inferior restaurant by quite an arrogant and patronising receptionist.
No pool, breakfast was average at best, decor was quite old as we're the beds and there was no common area to chill out. One of the staff members couldn't speak any English and sometimes she was the only around to ask questions.
The location was excellent, right in the city. The air con worked well. Staff were very friendly. Staff cleaned the room and gave us new towels during our stay.
The location was ideal, the room clean and the staff helpful.
I try to find something but I can't..
Big room, good breakfast, cleanliness, very helpful in whatever we asked them for (because of our young children we had special needs), they accept credit card while others don't, in general they helped us to have a nice time in Florence.
The room number 7 with a balcony open on an interior garden. Kindness of staff. Proximity to Santa Maria Novella.
Need clearer directions regarding flushing toilets.
Small balcony. Good sized room. Air conditioning.
1.weired smell in the room(right in front of reception desk) especially bathroom. 2.first day, we told receptionist woman and cleaning woman that the hole of shower booth is not working,(i cannot turn on water more than 30 seconds) but they didnt listen to me . They just said "look! it work!!! Slow but work! There is nothing we can do beacause this is building problem" two woman was very rude and nasty attitude 3. We told air conditioner works but not cool. The receptionist said its beacause the room is big with nasty attitude 4. Finally, on the last evening of firenze , dirty water from the hole of shower booth was overflowed !!!!!! My bag and shoes wet and waters overflowed beyond the room to aisle till reception desk!!!! After we called to remained number at reception desk, another woman came in 10m. Old woman seemed real master of this hotel wiped up the water with a towel and mop. She said nothing to us like "im sorry", "any dirty item of yours?", "i can fix it so go out and enjoy your last night" and so on... she should have told im sorry first but she just wipe the water . I was really upset 4. It fixed. Pipe fixer fixed it. So it worked well. In numer2, two waman said there is no way to fix it. How rude! 5. Towel is very very thin like a handkerchief. 6. Breakfast was not delicious.
the staff were very rude the room was not clean i still have the smell of the bathroom on my nose... terrible...do not go there...
Room no 10 is the attic. Bathroom and bedroom are on 2 seperate levels. Annoying. AC was broken during most of my stay
Excellent location, excellent price
There was a weird scent from plumbing Breakfast was ok, bread and jam/butter
Located near train station and places of interest Room was clean Good price Had air conditioning, big plus since we were there in the summer
it was a bit smelly the room and general the hotel(maybe because of that red carpet!) but not a big deal! the towels are like paper so bring one with u!
We really loved our room with all these vintage furniture and this bed like on the picture! the bathroom was general ok! we will keep in mind signora Lucia at the breakfast pannel!she was so helpful and outgoing!have a talk with her!
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