Very friendly reception, clean comfortable room. Very efficient valet service.

Peter Belgium

A great luxury hotel where everything is top quality, including accommodation, food, service and staff. Spacious room, very comfortable bed, coffee facilities, bath - everything I look for. The location is on the City's main street just a minute's walk from the Cathedral. The rooftop restaurant /bar has unobstructed views of Mount Etna and is impeccably run by the welcoming Luca (aka Yuri Chechi). Both he and Rita on reception epitomise the values of the hotel - friendly, thoughtful and nothing is too much trouble. We had a 4-night stay and were sorry to leave. I have stayed in many hotels and almost never leave a review but this hotel was exceptional.

David United Kingdom

Fantastic welcome from staff, we were able to leave our case 24 hours ahead and it went very smoothly. We had an upgrade to a room with Etna view and balcony. It was gorgeous! Welcome flute of Prosecco in the rooftop bar too. Lovely facilities, fantastic breakfast.

Nicola United Kingdom

Staff were amazing. They went out of their way to ensure our stay was amazing. Location was great as well. Right in the heart of the cit center.

Nicholas United States

On arriving we received a free upgrade to a deluxe room with city view an balcony,the reception team were always helpful an very pleasant as were all the staff we met at the hotel always saying hello an good morning or good afternoon the food was excellent an rooftop restaurant fantastic.The Palace hotel has prime position on the best street with the very best picture postcard views of the magnificent mount Etna and of any busy city views that include Cathedrals an piazza’s an garden squares you just step out of the hotel an turn right or left an join everybody else strolling up an down this great stretch of architecture everywhere you look With pattisseries an restaurants all around also the many different shops ,a really great city to visit.

Alec United Kingdom

Staff friendly and very informative. Bedroom a good size. Bed very comfy. Breakfast was very decent good variety of choices from the buffet. Location ideal for exploring the central area on foot. They also gave excellent recommendation for a tour company that does various day trips eg to Mount Etna.

Ronald United Kingdom

Reception very friendly and helpful. Glad we upgraded the room.

Terry United States

The excellent standard an position,on the best street with spectacular views of great architecture an the most fantastic view of the live volcano Etna but the best was the atmosphere the staff from management,reception,restaurant and last but definitely not least house keeping provided such attention to detail an friendly approach that makes the hotel such a great hotel to stay at , so much so we booked again to to stay at the end of this holiday before we fly home , my wife an I couldn’t recommend this gem of a place more highly.

Alec United Kingdom

The hotel is nice and clean. The location was really good and the stuff was helpful. The breakfast was really nice and rooftop terrace was exceptional. Enjoyed the hotel!

Victor United Kingdom

Nicely located hotel in the very city centre. Friendly staff. Very good breakfast. We had a very large and nice room with a small balcony.

Patrick Belgium