UNA Hotel Palace  

Cleanse, very central position, comfortable beds nice bathrooms good a/c, and most of all stuff especially at the front desk could speak good English which is very important for those who can’t understand/speak Italian, I would definitely go again in this Hotel and will recommend it to others, A. Mamo.

No Wi-Fi internet free of charge at all!

Perfect location

You have to pay Internet

The confort and the situation.

The breakfast coffee

Fantastic hotel, great staff.

Never had a harder bed than this but lovely cool clean room.

the service with a smile from most of the staff was much appreciated. very helpful ....excellent location......

not having tea/coffee facilities available in the room

my stay was only for 1 night but found hotel very good.staff very helpful,very clean and great location.surely would book again next time .thanks.

In the main street. Lovely big bedroom with balcony. Perfect location for sightseeing and shopping. Many restaurants nearby.

Elaine Majeski and Angela Calandra stayed at Hotel Una for 7 nights. Upon arriving we settled into our allocated room which was room 312 it was a very spacious room with a very large bathroom. After sharing our concerns about the bathroom with Valeria the manager in charge, she was very professional and made sure that we were allocated another room. Even though we were very self conscious about our experience and felt that we should not stay, Valeria and the staff made our stay at Hotel Una a memorable one.

We were very stressed at the thought that the bathroom was not as private as it should have been .After having a very long shower in the floor shower my friend Elaine informed me that she had to use most of the bath towels as water spilled onto the floor and made it very slippery and dangerous. I went to have a look and agreed not to use the floor shower but have a shower in the bathtub shower instead (2 showers in room 312). It was after my shower that I relayed my concerns to Elaine of the possibilty that the bathroom was not as private as it should be. Elaine video taped me clothed in the bathroom from the corridor which was where the elevator was We showed the video to Valeria who was the manager on duty.I Believe that it was very clear that anyone could have seen us in the bathroom, from the point that the video was taken.We think that the hotel needs to put curtains in this bathroom to avoid future customers like us feeling uncomfortable.

The terrace bar is great for an evening, aside from that the rooms are small and overpriced so we left 3 days early. We were upgraded to a suite on arrival, this was 1 room just bigger than a double bed and another room with an old TV and a very uncomfortable sofa. No kettle, etc. I wonder how small the standard rooms are.

This hotel is overpriced. We ended up paying over 200 Euros per night (in March!). We had to pay 15% extra to check out early. The hotel page on this site says "Enjoy the Turkish bath" and "Wi-fi Access" however it does not say that the Turkish bath costs 20 Euros per person per hour or the Wi-fi is 6 Euros per hour. I cannot understand why hotels charge for Wi-Fi in this day and age. I would expect this to be included in an Exectuive room.

La cordialità dello staff

Nessun aspetto negativo...forse l'unica cosa che si potrebbe migliorare è non far pagare il parcheggio della macchina a chi risiede in Hotel.

Bellissima e comoda stanza. Ottima biancheria e pulizia. Colazione abbondante e con prodotti tipici siciliani: spremute d'arance e granite con brioches. Personale cordiale e disponibile a qualsiasi informazione.

レセプションスタッフはよく教育されている印象を受ける。質問に一生懸命応えてくれる態度は好感が持てる。-

予約した内容が通っていなかった。ツインを予約したのがダブルになっており、3泊の予約が2泊となっており- 、掃除がされてなかった。電話で問い合わせると、「2泊だと思っていた。掃除はすぐに手配する」と、事務的- な対応だけで、謝罪の言葉は一切なかった。

Per la posizione centrale e le meravigliose prime colazioni