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Hotel Universo
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8
Top
Based on
493
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Song
Mature couple
Eugene,
United States of America
June 26, 2009
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The front desk staff especially. They were very friendly and helpful. They went out of the way to help us meet our needs in giving directions and in the use of internet services. The hotel is very close to the central train station and to some of the major attractions. 1. My wife thought the bed was a little too hard. 2. We could not use the computer in the internet services room, because everything is in Italian. Printed instructions in English for "How to read/send email in English" would be very helpful to guests who cannot read Italian. |
10 |
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Katerina
Young couple
NICOSIA,
Cyprus
June 26, 2009
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The design of the hotel interior, the staff was very helpful, very good location, close to the train station and the city centre. |
10 |
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Anonymous
Young couple
Croatia
June 25, 2009
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The hotel is very near the train station and in centre of the city so i would like to go there next time i visit Florence,Thank You. we didnt like the breakfast because they dont have eggs,sausages,etc... |
6.5 |
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Fay
Mature couple
Reading,
United Kingdom
June 24, 2009
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The hotel is close to station and has been recently refurbished. The decor is modern and has good italian style. The breakfast was excellent for the price. We had a room overlooking the Piazza of Santa Maria Novella fantastic area |
8 |
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Lyndon
Mature couple
WEST HEATH,
United Kingdom
June 24, 2009
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Close proximity to the main attractions in Florence, all within walking distance. Our room was remarkably quiet considering it was near to the railway station. No easy chairs in the bedroom and no lounge facility |
8 |
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Richard
Young couple
Widnes,
United Kingdom
June 24, 2009
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Excellent location. Our room (52) had a view overlooking the Santa Maria Novella church and square. Only 5 minutes walk to the staion and Duomo. The funky design enhanced the hotels appearance. The minor problem we had with the lights were sorted quickly and efficiently. The shower curtain design needs to be looked at as it is not big enough and resulted in the bathroom and towels being sopping wet. The breakfast room is far too small for the number of guests using the hotel. The internet facilities were also non operational during our visit. |
7.5 |
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Janin
With friends
singapore,
Singapore
June 24, 2009
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The location is good...a very new boutique hotel with very good bed. I had a view of the church and the piazza which is great! |
10 |
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Anonymous
Young couple
United States of America
June 23, 2009
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Very clean, nice hotel room. Courteous staff. |
10 |
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Jiandong
Mature couple
Frankfurt am Main,
Germany
June 22, 2009
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The location is quite near to the main railway station and the most sightseeing points. The rate is fair. |
10 |
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Anonymous
Group
Ireland
June 10, 2009
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The location couldn't have been better. Hotel was very clean and good value |
9.5 |
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Anonymous
Solo traveller
South Africa
June 6, 2009
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Location was great, close to the Firenze S.M.N. station and a short walk (5-15min) to most of Florence's attractions/sights/galleries. Hotel is modern and 'trendy.' Breakfast was good - great selection compared to most other hotels I've stayed at. The room I stayed in was on a split level between two floors so getting my heavy bag into the room was a bit of a schlep. |
9 |
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Bernhard
Young couple
Kilchberg,
Switzerland
June 5, 2009
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Everything, Personnel polite, Central location, nice breakfast, reasonable price, small but nice room |
10 |
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Ronald
Mature couple
Toowoomba Qld.,
Australia
June 4, 2009
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Conveniently located, courteous staff especially UGO . |
8.5 |
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Tommy
Solo traveller
Linghem,
Sweden
June 2, 2009
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The staff was very kind and helpfull Perhaps check the rooms better before guests are coming the door handle in the bathroom was broken during our stay, the breakfast was ok, but in my opinion a little bit poor, eggs bacon..? But overall we are very pleased with you and our stay, so if comming back to Florence we will probably come back to you, first because of your staff |
7.5 |
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Charlotte
Mature couple
Genval,
Belgium
June 1, 2009
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The rooms were nice and very clean, ours was in the back, no view but very quiet. We really appreciated the air conditioning as it was very hot in Florence. I would definitely stay there again, the location was perfect, we could walk everywhere. |
8.5 |
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Hui
Young couple
Seremban,
Malaysia
May 29, 2009
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The location, near the central train station. Newly renovated room is large, clean and comfortable. Good breakfast. No kettle provided in room. |
9 |
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Emilie
Young couple
Clayfield,
Australia
May 27, 2009
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I really liked the decor and the staff were very friendly and helpful. Fabulous value for the price. I would have liked the soap to be refilled each morning. |
10 |
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Susan
Mature couple
Kimberworth, Rotherham,
United Kingdom
May 26, 2009
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Central location in an oasis of calm [Piazza Santa Maria Novella] in a busy city. All sights easy to access and only minutes away from rail and bus interchange/airport transfer. Good room, pleasant staff, good breakfasts! Many family members there for wedding and all enjoyed stay. |
9.5 |
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Hermine
Solo traveller
ALORA,
Spain
May 26, 2009
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Staff very helpful and courteous. Gave advice on medical help (I suffered a fall) booked taxi to station. all with a smile and no extra charges. |
9 |
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Stephen
Young couple
Bonnybridge,
United Kingdom
May 23, 2009
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The hotel was very central and the room was lovely. We had an excellent view and would recommend it to anyone! No- we had a brilliant time in Florence and would stay at the hotel again. |
9 |
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Anonymous
Family with older children
United States of America
May 18, 2009
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Close to all the attractions and the train station/Bus stop. |
6 |
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Carlos
Young couple
Alcochete,
Portugal
May 18, 2009
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The kindness of the staff, and the fact that, coming from the railway station, we can reach the hotel in a few minutes. It´s also very close to the Dome. The breakfast could be improved with some hot plates. The breakfast room is very small. The bedroom window opens to a very small indoor courtyard. |
6.5 |
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Andrea
Family with older children
Carlsbad,
United States of America
May 18, 2009
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The location is great - within a few blocks of the train and bus stations. Also within walking distance of most tourist attractions. Breakfasts were better than expected. My daughter was bitten by numerous mosquitoes when she left the window open. |
8.5 |
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Keyur
Young couple
Mumbai,
India
May 16, 2009
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specially the staff they were very helpful and friendly the room should be more lighted and airy. the a/c specially should be more cool. |
8 |
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Florin
Family with older children
Constanta,
Romania
May 7, 2009
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Excellent location, near to train station. All atractions in walkable distance. Good value for money. Beakfast OK for Italian 3 star hotel. Triple room OK, third bed in separate room (no door). Beakfast room small, you have to share same 8-10 person table. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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