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Piazza Santa Maria Novella 20, Florence Historic Center, 50123 Florence, Italy – Show map
Excellent location – rated 9.3/10! (score from 265 reviews)
Rated by guests after their stay at Hotel Universo.
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1420 properties in Florence
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265 verified reviews
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Hotel Universo's staff speaks: Italian
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Wired internet is available in the business center and costs EUR 5 per hour.
Private parking is available on site (reservation is not needed) and charges may apply.
24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Fax/Photocopying
Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 12:00 AM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
All older children or adults are charged EUR 30 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 265 reviews
Value for money
Show reviews from:
This late 19th-century building is located along Arno River, just off Piazza Santa Croce and a 10-minute walk from Ponte Vecchio. The hotel offers free Wi-Fi and a 24-hour front desk.
Score from 157 reviews Good
Just a few steps from Florence’s Duomo cathedral and Giotto’s Campanile, Relais Del Duomo offers air-conditioned rooms with minibar, safe and private bathroom. Free Wi-Fi access is provided.
Score from 111 reviews Wonderful
The Ambasciatori is an elegant hotel next to Santa Maria Novella Church in Florence's historic center, a 10 minute walk from the cathedral. Its soundproof rooms offer air conditioning and free Wi-Fi.
Score from 1203 reviews Very good
Set in Florence, just a 5-minute walk from Florence Cathedral, Firenze Mia - Duomo Apartments feature modern apartments with air-conditioned rooms.
Score from 5 reviews Good
The Room we stayed in on the 5th floor was absolutely stunning. The top floor was recently remodeled and has a very contemporary modern look. Our room was 2 levels and had a private roof top balcony with stunning views of Florence.
The hotel is basic. Also the breakfast. The room was very cold.
Location Staff attitude, empathy
Breakfast - basic and mediocre quality Bathroom amenities - basic
The breakfast spread was sufficient and enjoyable.
The bathrooms looked poorly maintained and fairly tight.
Great location near SMN train station. Management responsive to changing room when we had a problem with the first room. Continental breakfast was included with a good variety of choices.
Crowd and construction noise on the piazza in front of hotel was too loud. Awoke to the sound of jackhammers. Room #20 was too small to be comfortable for two people. Shower didn't work well but when problem reported, management was responsive and allowed us to change rooms.
Location is great, just few steps from Central station at the heart of Florence. Reception young hadsom man was outstanding from first moment, he recognized me by name before I talk, was already arrange room key, helped me in keep bag in store and was very friendly. Internet was good compare wz more expensive hotels.
Room was very poor, no board or facilty for closes, AC not work, brocken window in rainy night, no aminities, very poor lighting, small limited TV, no safe box st room.
Location very good. Price was fair.
Breakfast area too cramped (unless you really like to sit very close to the other guests).
Being close to city centre and walking distance from all museums and shopping.
Having to sleep on the noisy piazza of Santa Maria Novella.
I liked the location as it is close to everything and in walking distance. Breakfast included in the price and was good
The dark room but another freestanding light was put in the room and I could see well to read. The problem was solved
Location was excellent; close to train, bus, and attractions. Staff listened to all our questions and did everything they could to facilitate our trip enjoyment. Helped with reservations, tours, and anything else we requested.
No particular complaints or issues.
The location is terrific, between the train station and Il Duomo. Breakfast is very good.
The room lighting is poor.
Breakfast and cleanliness. Shower was broken
I stayed in hotel universo in 2009. It was such a great experience that I decided to return again. I'm happy to report that the hotel is still in great condition, the rooms hip and clean. Location was great for exploring florence!
They wifi was for 6 euros a day, most places it's free.
Steps from the train station, tucked in a piazza. Walking distance to many sites and gelato place next door! Staff was extremely helpful when asked questions. Good simple breakfast and clean rooms.
Room was a little small and view of another window into a bedroom.
Location. Easy to find.
Shower in the bathroom were way too small.
No space for bicycles.
wifi not good elevator was broken
location to train location to few attractions room cafes and restaurants nearby
expensive internet rate in hotel but free wifi at nearby cafe
Super convenient location
Lift broke down
Good location. The friendly staff. Good Breakfast
Very nice hotel despite its antique feeling. You can see that the owners take care of the cleanliness. The breakfast was fair. WiFi was working fine. Elevator is available and can take you from street level to your floor, do not worry.
No parking available.
Being close to sm Novella trains. Close to and walking distance to everywhere.
Being insulted as a tourist by the Pizza restaurant next door. They gave me cooking quality Balsamic vinegar with a spray top and inferior quality Olive Oil. I visit Italy to eat good food Good quality olive oil and Balsamic vinegar..!!!!
The location is very close to the train station and the staff were friendly and accommodating. Large room
The room we had was dark and the balcony opened out to an unattractive space with aircon units. There were work men walking around outside the top floor balcony. So we couldn't open the shutters.
Location is good.
No free Wifi in 2014!
Close to train station
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