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Piazza Santa Maria Novella 20, Santa Maria Novella, 50123 Florence, Italy – Show map
Excellent location – rated 9.3/10! (score from 292 reviews)
Rated by guests after their stay at Hotel Universo.
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Hotel Universo's staff speaks: Italian
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Wired internet is available in the business center and costs EUR 5 per hour.
Private parking is available on site (reservation is not needed) and charges may apply.
24-Hour Front Desk, Baggage Storage, Laundry, Fax/Photocopying
Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 12:00 AM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
All older children or adults are charged EUR 30 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 292 reviews
Value for money
Show reviews from:
Just 215 yards from Firenze Santa Maria Novella Station, the City is a family-run hotel in a historic building. Rooms include satellite TV and free Wi-Fi.
Score from 874 reviews Wonderful
A 10-minute walk from Florence’s Ponte Vecchio bridge, I Quattro Poeti features free Wi Fi and elegantly furnished rooms with frescoed ceilings.
Score from 369 reviews Wonderful
The Hotel Delle Nazioni is 165 ft from Florence Santa Maria Novella Station and a 10-minute walk from Florence Cathedral.
Score from 858 reviews Good
Just 325 ft from Santa Maria Novella Station, Hotel Arcadia is a 10-minute walk from Fortezza da Basso Convention Center. The hotel has a range of rooms that were completely renovated in 2013.
Score from 932 reviews Very good
I think the internet should be free for customer
Hotel location was very good. Its near to train station. The Hotel staff so helpful. If I come back to Firenze oneday, I will prefer the same hotel again. Thank you staff
Room was quite small and dark.
Very comfortable bed, good towels, clean, good breakfast.
The bedroom and the smile of the people at the reception!Well, breakfast was also good!
Shower door broke off upon use, tiny, lights were malfunctioning, lights broken outside of door, poor Internet capability
Excellent, friendly staff!
bathroom was very small, wi-fi access always kick off
bed, view, breakfast was nice and correct
The Room we stayed in on the 5th floor was absolutely stunning. The top floor was recently remodeled and has a very contemporary modern look. Our room was 2 levels and had a private roof top balcony with stunning views of Florence.
The hotel is basic. Also the breakfast. The room was very cold.
Breakfast - basic and mediocre quality Bathroom amenities - basic
Location Staff attitude, empathy
The bathrooms looked poorly maintained and fairly tight.
The breakfast spread was sufficient and enjoyable.
Crowd and construction noise on the piazza in front of hotel was too loud. Awoke to the sound of jackhammers. Room #20 was too small to be comfortable for two people. Shower didn't work well but when problem reported, management was responsive and allowed us to change rooms.
Great location near SMN train station. Management responsive to changing room when we had a problem with the first room. Continental breakfast was included with a good variety of choices.
Room was very poor, no board or facilty for closes, AC not work, brocken window in rainy night, no aminities, very poor lighting, small limited TV, no safe box st room.
Location is great, just few steps from Central station at the heart of Florence. Reception young hadsom man was outstanding from first moment, he recognized me by name before I talk, was already arrange room key, helped me in keep bag in store and was very friendly. Internet was good compare wz more expensive hotels.
Breakfast area too cramped (unless you really like to sit very close to the other guests).
Location very good. Price was fair.
Having to sleep on the noisy piazza of Santa Maria Novella.
Being close to city centre and walking distance from all museums and shopping.
The dark room but another freestanding light was put in the room and I could see well to read. The problem was solved
I liked the location as it is close to everything and in walking distance. Breakfast included in the price and was good
No particular complaints or issues.
Location was excellent; close to train, bus, and attractions. Staff listened to all our questions and did everything they could to facilitate our trip enjoyment. Helped with reservations, tours, and anything else we requested.
The room lighting is poor.
The location is terrific, between the train station and Il Duomo. Breakfast is very good.
Breakfast and cleanliness. Shower was broken
They wifi was for 6 euros a day, most places it's free.
I stayed in hotel universo in 2009. It was such a great experience that I decided to return again. I'm happy to report that the hotel is still in great condition, the rooms hip and clean. Location was great for exploring florence!
Room was a little small and view of another window into a bedroom.
Steps from the train station, tucked in a piazza. Walking distance to many sites and gelato place next door! Staff was extremely helpful when asked questions. Good simple breakfast and clean rooms.
Shower in the bathroom were way too small.
Location. Easy to find.
No space for bicycles.
wifi not good elevator was broken
expensive internet rate in hotel but free wifi at nearby cafe
location to train location to few attractions room cafes and restaurants nearby
Lift broke down
Super convenient location
Good location. The friendly staff. Good Breakfast
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