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Piazza Santa Maria Novella 20, Santa Maria Novella, 50123 Florence – Show map
Excellent location – rated 9.3/10! (score from 287 reviews)
Rated by guests after their stay at Hotel Universo.
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1221 properties in Florence
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287 verified reviews
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Hotel Universo's staff speaks: Italian
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Wired internet is available in the business center and costs EUR 5 per hour.
Private parking is available on site (reservation is not needed) and charges may apply.
24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Fax/Photocopying
Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 12:00 AM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 3 years stay free of charge when using existing beds.
All older children or adults are charged EUR 30 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Free! Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 287 reviews
Value for money
Show reviews from:
The Hotel Sempione is ideally located 215 yards from Santa Maria Novella Train Station and a quarter mile from the Fortezza Da Basso Exhibition Centre. Florence Cathedral is a 10-minute walk away.
Score from 760 reviews Very good
Just a 5-minute walk from Florence’s Santa Maria Novella Station, the Hotel Nizza provides attentive service and an extensive continental breakfast.
Score from 805 reviews Very good
With a central yet quiet location just a 5-minute walk from Santa Maria Novella Train Station, Hotel Ginori Al Duomo is in a 16th-century Renaissance building. It is 500 ft from Florence Cathedral.
Score from 656 reviews Very good
Right in Florence historic center, the Hotel Vasari is 325 ft from the Firenze Santa Maria Novella Train Station and close to the Fortezza da Basso convention center.
Score from 486 reviews Very good
The location is terrific, between the train station and Il Duomo. Breakfast is very good.
The room lighting is poor.
Breakfast and cleanliness. Shower was broken
Steps from the train station, tucked in a piazza. Walking distance to many sites and gelato place next door! Staff was extremely helpful when asked questions. Good simple breakfast and clean rooms.
Room was a little small and view of another window into a bedroom.
Location. Easy to find.
Shower in the bathroom were way too small.
No space for bicycles.
wifi not good elevator was broken
location to train location to few attractions room cafes and restaurants nearby
expensive internet rate in hotel but free wifi at nearby cafe
Super convenient location
Lift broke down
Good location. The friendly staff. Good Breakfast
Very nice hotel despite its antique feeling. You can see that the owners take care of the cleanliness. The breakfast was fair. WiFi was working fine. Elevator is available and can take you from street level to your floor, do not worry.
No parking available.
Being close to sm Novella trains. Close to and walking distance to everywhere.
Being insulted as a tourist by the Pizza restaurant next door. They gave me cooking quality Balsamic vinegar with a spray top and inferior quality Olive Oil. I visit Italy to eat good food Good quality olive oil and Balsamic vinegar..!!!!
The location is very close to the train station and the staff were friendly and accommodating. Large room
The room we had was dark and the balcony opened out to an unattractive space with aircon units. There were work men walking around outside the top floor balcony. So we couldn't open the shutters.
Location is good.
No free Wifi in 2014!
Close to train station
I so liked design rooms. And it was surprise for us, but our room was the only one with terrace))
If I am ever back in Florence this will be the place I stay! So clean and awesome location! The breakfast was a huge plus and felt very safe at all times. We wish there was wifi but it wasn't hard to find some where else with it.
No wifi :( but that's the only negative!
Position. Close to the railway station, but facing onto a lovely piazza. Easy walking distance to centre of Florence and all attractions
Locatiin is splendid. Easy to access to the station. Modern and confortable atmosphere inside.
Use wi-fi costs 6 euro per day, which is abnormal while traveling in italy.
The great location; we needed to be close to Santa Maria Novella train station because we arrived by train from Venice, and were visiting both Pisa and Rome by train too. The train station is so close to this hotel, and Santa Maria Novella Basilica is a few steps in front of it. The Duomo is a short walk away, and so are many other tourist attractions, restaurants, shops, transportation. Waking up to views of the Basilica and it's courtyard; we were upgraded to a bigger room with a view. This room was not too colorful or dark at all, and it was clean, spacious, and comfortable. We liked the good service we received here; we got all the assistance we needed from the staff in every way. The elevator is very small but our luggage was always carried for us so that did not matter. Overall, it was a good stay.
Wifi could be stronger in the rooms. If you want a very quiet stay, ask for a room away from the courtyard though the noise was not enough to bother me. I liked my room with the courtyard view.
Breakfast was OK.
The hotel is undergoing renovations and should not be charging top prices for reduced facility. Uncarpeted raw concrete badly lit staircases are dangerous when there is no option but to use them as our rooms were between floors serviced by the lift. There were no tissues provided.
Near the train station and major Florence attractions.
Very nice place, kind staff, clean and very close from the train station and city center.
To few things to choose from for the breakfast.
Location was central.
Fairly ordinary breakfast. Wifi was charged at E6 per day - all the other hotels we stayed in, including tiny B & B's provided free wifi access - even if only in the hotel lobby, but usually in the rooms as well. We had a very strangely configured two story 'room' - bathroom downstairs - and a second couch and TV which was never used. Cold floor - polished concrete with no rugs. Staff not particularly helpful - were not able to provide a second room key for when my husband and I wanted to keep slightly different hours. Did have a nice balcony but it was covered in red mites that seemed to be living in the terracotta tiles so when out there one had to be careful not to touch the walls.
Location is perfect. We did everything in the hisorical center just a few minutes away walking. Windows are sound proof, very useful when staying at SMN square (specially at Notte Bianca night).
Our double bed was actually two separate single beds moved next to each other, which separated if you moved to the middle gap. There is no wardrobe or drawers for clothes, just a few hangers stuck to the wall. Tables in breakfast are shared with other guests and food replacement was quite flawed.
location is very good, next to the train station and most of the sightseeing points
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