Hotel Universo

内装も可愛く、近代的で、とてもきれいなホテルでした。駅からも近く、ドーモへも歩いてすぐです。

ホテルは駅から近く、部屋は素敵な壁紙で、清潔でした。低価格でよかった。朝食は、この価格ならば、納得の- いく内容だった。

ホテルがエコを意識しているため、エアコンの設定温度も決められており、コントローラーが設置されていない- ため（設定温度を下げてくれるように依頼はしたが）暑くて、寝苦しかった。

スタッフの対応がよい。朝食で飲めるコーヒーがおいしかった。また、静かでよく眠れた。

部屋の明かりがちょっと暗かった。

建付けが悪い。風呂がカビ臭い。立地条件は非常に良い。

とにかくコストパフォーマンスが高いところが良い。立地も素晴らしく、観光にとにかく便利。朝食はややシン- プル。

セーフティーボックスがなかったこと。あと、これはホテルの責任ではないが、通りに面した木にとまっている- すごい数の鳥が夜中もうるさくてなかなか寝付けなかった。

Big double bed and everything is clean and tidy... there are two imac which you can use at reasonable rates of 5EUR per hour. In fact all drinks in the mini-bar are charged at such a reasonable prices

Not enough lighting in the room..... which is fine for me and my girlfriend but maybe be good for other people..... and as always double bed in Europe are in fact 2 smaller beds combining into one.... however i would definitely recommend this hotel as it has a more modern in-room design and its price

The location is brilliant, being on the nicest piazza facing Santa Maria Novella church and within easy walking distance of everywhere you'd want to go. The train and bus stations are within a couple of hundred yards, making travel effortless. Staff are really polite and friendly, rooms spotless and spacious, breakfast very good and, in spite of its central location, the hotel is incredibly quiet. Will definitely stay again!

Our room would have benefited from better clothes storage, but this is a trivial niggle and I should travel lighter in future!

Great location, the room was nicely decorated and the breakfast was quite good with enough variety.

The only minus was that they didn´t install enough lights in the room, so it was very dark and gloomy in the evening.

The location was perfect and the breakfast was good.

We were given a room which was too noisy to get a good nights sleep in due to a dull noise which sounded like an air conditioning unit behind our wall. We were moved the next night after speaking to a few members of staff about the problem, who firstly claimed there were no other rooms available. We encountered 1 very helpful member of staff but didnt find the other 3 we spoke to were particularly eager to please. Left slightly disappointed overall due to a few smaller issues.

Location is good near railway station and the historical center.

Breakfast could have been better.

The location is great, 5 min from the train station and within 30' from anywhere in Florence

The controlled internet. It is a pain not to have wifii free these days.

The wallpaper is funky, check-in staff were friendly and spoke good English. Good location to the train station (less than 5 minutes walk) and easy to get to anywhere in the city from here.

Breakfast was ok but needs more selection - no hot water provided for tea unless you asked for it (and even then it didn't always arrive!), more fruit selection needed. We had two single beds pushed together which kept drifting apart as they were only held together by one double sheet. Needs more English speaking tv channels - bbc World gets to you after a while!! No view from the room (22) as it opened into a courtyard with two other rooms which also meant you couldn't leave the windows open.

The room was great and large, the beds were comfortable and the breakfast was excellent! I would recommend this hotel to anyone, great value for money and the colourful rooms are great fun. Excellent location and easy walking to all the sights.