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Hotel Universo
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Comentariile clienţilor
Comentariile sunt ordonate după limbă şi dată cu un maximum de 25 comentarii pe pagină
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Marianne
Cuplu matur
Llandybie,
Marea Britanie
2 noiembrie 2009
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The location is brilliant, being on the nicest piazza facing Santa Maria Novella church and within easy walking distance of everywhere you'd want to go. The train and bus stations are within a couple of hundred yards, making travel effortless. Staff are really polite and friendly, rooms spotless and spacious, breakfast very good and, in spite of its central location, the hotel is incredibly quiet. Will definitely stay again! Our room would have benefited from better clothes storage, but this is a trivial niggle and I should travel lighter in future! |
9.5 |
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Margie
Cuplu matur
Victoria, BC,
Canada
29 octombrie 2009
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Very nice breakfast, the best one so far and in the heart of Florence, short walk everywhere. Great hotel but very plain. |
8.5 |
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Anonim
Familie cu copii mai mari
Australia
21 octombrie 2009
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Great location, the room was nicely decorated and the breakfast was quite good with enough variety. The only minus was that they didn´t install enough lights in the room, so it was very dark and gloomy in the evening. |
7.5 |
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Anonim
Cuplu matur
Marea Britanie
20 octombrie 2009
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Hotel was ideally situated in central Florence, convenient for the sights and railway station. It was clean and generally comfortable but cold - see below There was no heating at all in the bedrooms and since it was unusually cold for mid-October, the bedroom was far too cold for comfort. We complained to the hotel but nothing was done. We were told that "heating in Florence does not go on until 1st November" !!!!! I am nursing a heavy cold as I write this - I caught the cold because of the freezing cold bedroom. |
6.5 |
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Jillian
Cuplu tânăr
Larbert,
Marea Britanie
19 octombrie 2009
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The location was perfect and the breakfast was good. We were given a room which was too noisy to get a good nights sleep in due to a dull noise which sounded like an air conditioning unit behind our wall. We were moved the next night after speaking to a few members of staff about the problem, who firstly claimed there were no other rooms available. We encountered 1 very helpful member of staff but didnt find the other 3 we spoke to were particularly eager to please. Left slightly disappointed overall due to a few smaller issues. |
6.5 |
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Siew
Cuplu tânăr
Glasgow,
Marea Britanie
12 octombrie 2009
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Very close to train station and all tourist attractions/shopping area. The air-conditioner made lots of noise and the room is quite small. |
6.5 |
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Katriina
Cu prieteni
Helsinki,
Finlanda
12 octombrie 2009
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Location is good near railway station and the historical center. Breakfast could have been better. |
7.5 |
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Anonim
Cuplu tânăr
Canada
11 octombrie 2009
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Comfortable, clean room of a good size with private bath, asked for quiet one and our wish was met with a room giving on the back. Excellent breakfast buffet, convenient Internet access for small supplement. Great central location for walking day trips, a 3 minute walk from train station and the piazza Maria Novella is quite nice and lively compared to other piazzas. Very good value for money. Nice intergrated modern design. Helpful staff. Room a bit run down (lamp didn't work for example). And, even if the bathroom was spotless, mold in the shower. |
9.5 |
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Mauricio
Călător singur
Rio Grande,
Brazilia
6 octombrie 2009
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The location is great, 5 min from the train station and within 30' from anywhere in Florence The controlled internet. It is a pain not to have wifii free these days. |
8 |
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Hani
Cuplu tânăr
Beirut,
Liban
5 octombrie 2009
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Its location near the smn station is its best asset It should be much better illuminated. Colors of the room walls are so dark and gloomy. Shower cabinet was not that clean and there was a smell when you first enter.didnt like the bathroom at all! |
6 |
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Ross
Cuplu tânăr
Redditch,
Marea Britanie
3 octombrie 2009
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The wallpaper is funky, check-in staff were friendly and spoke good English. Good location to the train station (less than 5 minutes walk) and easy to get to anywhere in the city from here. Breakfast was ok but needs more selection - no hot water provided for tea unless you asked for it (and even then it didn't always arrive!), more fruit selection needed. We had two single beds pushed together which kept drifting apart as they were only held together by one double sheet. Needs more English speaking tv channels - bbc World gets to you after a while!! No view from the room (22) as it opened into a courtyard with two other rooms which also meant you couldn't leave the windows open. |
6 |
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Anonim
Cuplu matur
Statele Unite ale Americii
3 octombrie 2009
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The breakfast bar is better than average. Helpful staff. Very convenient location. |
10 |
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Miya
Cuplu tânăr
Melbourne,
Australia
27 septembrie 2009
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The room was great and large, the beds were comfortable and the breakfast was excellent! I would recommend this hotel to anyone, great value for money and the colourful rooms are great fun. Excellent location and easy walking to all the sights. |
10 |
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Malcolm
Cu prieteni
NAPIER,
Noua Zeelandă
22 septembrie 2009
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Very helpful and polite staff. Slightly unique in decor.Very clean and comfortable. Great location, handy to main train station,shops, restaurants and has a large grassed park area adjacant to hotel. |
9.5 |
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Ekkavee
Grup
Bangna Bangkok,
Thailanda
22 septembrie 2009
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Very close to train station. You can come to the hotel through the underground walkway from SMN station within only few min. The design of the hotel is trendy Staff could be a little more friendly |
9.5 |
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Anonim
Cuplu matur
Germania
20 septembrie 2009
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The staff was very kind and helpful. The bed was fantastic and the room was comfortable. The location was very handy for getting around. The breakfast was very good. I would definately stay there again and recommend it to others. The two plastic chairs in our room were not comfortable and it would enhance the room a lot if they replaced them with something more inviting. |
10 |
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Xiaohui
Cuplu matur
mississauga,
Canada
15 septembrie 2009
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Close to train station, New decoration and furniture, clean. Good breakfast. Small room facing a square with a lot of traffic, very noisy. The shower is a small area with folding screens separating it from the rest of the washroom, and didn't drain well, causing water overflow. There was no safe, no fridge. Staffs were not very helpful, couldn't give clear direction to the hotel over the phone. When we asked about the rate of phone calls from the room, the staff couldn't give clear answer, but later charged us 6 Euros for a 2 minute call to a Italian cell phone number. |
5 |
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Nagi
Cuplu matur
cairo,
Egipt
12 septembrie 2009
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the inter net shoud be as geneva free at list 1 computer in the resaption all ok |
6.5 |
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Eleftherios
Cuplu tânăr
THESSALONIKI,
Grecia
12 septembrie 2009
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very good and convinient location, everyday change of towels better service at breakfast, internet should be free, it should have larger breakfast room |
7.5 |
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Alexander
Cuplu tânăr
Saint-Petersburg,
Federaţia Rusă
10 septembrie 2009
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Excellent location - just 300m from Santa Maria Novela train station, but still nice surrounding, all Florence historcal sights and shopping areas may be easily reached on foot within 5-15mins. Nice design of rooms and public areas. Individual air conditioner in the room - very usefull according to +36 in the end of August :). Good breakfast - much more than usual for Italy coffie and jam with croissant - youghurts, cheese, ham, cereals... Very good value for the price! Free WiFi Internet access point would be an excellent addition to amenities provided by the hotel |
8.5 |
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Mary
Cuplu matur
Dublin,
Irlanda
9 septembrie 2009
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The hotel was close to the station and was very convenient for sightseeing and shopping. |
8.5 |
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Anonim
Cuplu matur
Norvegia
8 septembrie 2009
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Excellent located - close to everything. Appr. 5 minutes walk to the railway station and the bus station. You could take the bus to and from the airport. Breakfast was good and not continental. Nice rooms, but too dark in the rooms. More light in the bed room. |
7.5 |
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Duilio
Cu prieteni
Cerezo de Arriba,
Spania
7 septembrie 2009
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The location, the design All design but no attention to details. Breakfast not ready, not refreshed and tables not reset. Three of us and they refused to make a second key available so always had to wake up the others, |
5 |
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Dimitrios
Cuplu tânăr
KORIDALLOS,
Grecia
7 septembrie 2009
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Hotel was situated in a very good place, near city center, staff very good, speaking English. Nice rooms and good breakfast to start your day. Braekfast room not to spacy, we had to wait for a few minutes in order to sit. |
8 |
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Kim
Familie cu copii mai mari
The Woodlands, Tx,
Statele Unite ale Americii
7 septembrie 2009
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This hotel was very close to the Piazza by the train station - almost like a doorway to enter the exciting area of Florence. The air conditioning was pre-set without opportunity to increase/decrease temperature. We were in Florence during a heat wave but the air conditioning set at a high temperature, thereby the room was quite warm in the evening while you were trying to sleep. |
9.5 |
Comentariile clienţilor exprimă opiniile personale ale clienţilor Booking.com care au completat un chestionar după şederea lor la hotel. Aceste opinii nu reprezintă neapărat opiniile Booking.com
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