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Calle Amai, Santa Croce 197/G, Santa Croce, 30135 Venice, Italy – Show map
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116 verified reviews
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No parking available.
Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Italian, French, Spanish, English
4:00 PM - 10:00 PM
Until 10:30 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge in a crib.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Pets are allowed on request. No extra charges.
Cards accepted at this property
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Based on 116 reviews
Value for money
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Clean rooms and toilet. Location was okay.
The property was stuffy with not much light and windows opened into an internal courtyard. Gave a dull and damp feel to the property. The kitchenette was also not well maintained and it was difficult to use the same. Paying a high rate and seeing the pictures the expectations from my end were much higher. May be my mistake. When we went to ask for a change to another better room ( even at a higher cost if required) it was not available. We requested if there could reduce our stay to 2 nights instead of 3 nights, no reduction in rate was possible as per the lady at the reception ( Ms. Manuela). Nothing wrong with that as the cancellation policy was clear that cancellations are allowed 3 days prior to checking in. Only it left a sour note and we left after 2 nights though we paid for 3 nights. So request that you please check the details properly and get your expectations right before finalizing.
Near to Piazza Rome and public transport
stairs to the apartment were worn and the bannister was very shaky - not good for anyone who has trouble with stairs or the elderly stairs to the hotel (check-in and baggage storage) were very narrow and steep - hard to drag your luggage up and again not suitable for elderly or people with disabilities
Location (very close to Piazzale Roma, where most people arrive) Bedrooms (spacious and clean) Check-in etc. was smooth and informative
Bathroom has no ventilation or windows (this is particularly difficult when using the apartment with five people) Bathroom was functional otherwise, but not in great condition Kitchen is also functional, but a little plain and is missing a few things (fifth chair or knife).
We wouldn't complain too much of the price and quality ratio, after all it's in venice. Everything is fairly expensive for even a very small portion. In general the location of the apartment is fine.
We spend our first night killing mosquitos! The hotel doesn't offer any real facilities for that issue. We borrowed a spray from a kind heart venice guy, so the second night I could finally get a good sleep.
Great to all have our own beds. Loved the kitchen & windows opening to great sights & sounds.
- location close to bus station. - room sizes.
1-the apartment was full of mosquitoes which effect in all my family's skins and the quality of sleep. 2- there was no hot water in the apartment's bathroom. 3- the electricity power is so week in the apartment. So, it could not handle turning on an oven !!!!!!!! So, why they offer a kitchen and oven if there will be no power to use it. I asked them, why do they mention in the booking.com that the apartment prepared with a kitchen and oven for cooking? ... But no acceptable answer was giving to me. 4- most bad thing, the apartment managment, staff are not helpful and after i complain about bad services, they denied everything.
Was adequate for stay and near bus and train station. Staff was efficient. We did not use kitchen much. Had a problem which the hotel addressed adequately after our stay.
Bathroom ok but small. Bedrooms large. Could not open windows for air due to mosquitos.
Loved the location - close to shops, restaurants, bus station, people mover, water bus and in the heart of local venetian lifestyle! The apartment was very clean and perfect for the couple of days we were there.
Stairs (all 42 of them) were a challenge to climb with luggage!
Just good interior design and location
We were experienced a nightmare... Generally, the hotel did not have any emergency preparedness measures. After we check-in, Venice was suffered from hail with pouring rain. My room was found water leakage at the ceiling and wall after hailing and raining. Water was submerged the floor. We had to continuously clean the floor without getting any assistance with the hotel staffs. Our room was ever stopped supply of electricity a short moment, but it was one of my friend went to the electricity room to fix it but not the hotel staffs. It is really disappointed about these things happen and no staff was offered any help, and I honestly guess they did not ever think about to help. We were boiled hot water to serve ourselves during shower time as there was suspended hot water supply after pouring rain. When we went to find someone to help after the tragedies, they were not helping and tried to escape from the responsibilities. I reli believed that it is not what hotel/apartment or hostel service is. The hotel did not have any emergency measure to deal with such problem. Customer should bear all the associated risks and responsibilites such as my tragedies.
good loation! Very Clean, but you must close windows because many moskito
Good location, 5-10 mins walking to the train / bus /vaporeto station . The apartment was modern,clean and comfortable. All staffs were very friendly and helpful. Fast WiFi!
The reception desk is at a separate location. No elevator
location friendly staff, helpful information provided
- bed bugs (kept us awake and itchy for days) - fuse blew repeatedly. found out this was triggered by kitchen extractor fan malfunction and overload of power lines - check in at a separate location - rubbish has to be thrown out between 7-8am
beautifull apartment, perfect location in always charming Venice
Rooms were spacious
At night when we entered our room we had to walk thru dirty gutter water...yuck!!!
Comfortable, quiet and spacious one bedroom apartment with good kitchen.
This apartment was spacious and the kitchen had what we needed. It was in a perfect location near Piazza Roma and we were able to get around easily on the Vaporettas. There were steps up to it but compared to most places in Venice they were manageable. It even had a view of part of a canal. Would definitely recommend it.
The bathroom window was in need of work, and there was a hole in the bedroom wall, but neither of these things bothered us and we were happy staying there.
Simply everything is perfect, very large beds.
The spacious and well maintained department, very comfortable to have a long vacation here.
The reception desk is at a seperate location on 2F without elevator, so it would be very exhausted if you need to leave the luggage at the reception when you check-in and out to leave for the tour in Venice.
good location, near train station. kitchen is good and convenient to use.
we have 5 persons but can ony get 1 map.
Staff very easy to work with. Clean and roomy, great location away from the craziness of San Marco, but walking distance from everything
Spacious bedrooms, pretty central location. Near to both bus and train stations, tourist information office for all services.
There were no comfy chairs available in the apartment - plenty of room for them!
Very good location: near the railway station and near the center of the city; well arranged apartment; very nice staff.
Very helpful staff. Easy check-in. Location was great. Beds were comfortable. Apartment was modern and clean. Fit five people comfortably.
Stairs going to apartment we're steep and made carrying bags a little difficult
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