Hotel Victoria    

We were travelling for our wedding anniversary and on arrival learned we had been upgraded to a suite - fantastic!! The staff were extremely helpful, directing us to parking (with a special hotel rate), recommending and booking a restaurant for our anniversary dinner (which was excellent) and even chilling a bottle of wine we'd brought with us. The room was amazing, clean and luxurious, and the breakfast was excellent. Highly, highly recommended.

Nothing!

Great Hotel in a gem of a city. Pleasantly surprised to be upgraded to a junior suite which was lovely, and very quite. Staff lovely. Delicious and extensive breakfast.

TV could only get one channel.

Very nice staff and incredible breakfast spread! The room was large and comfortable, the hotel a nice mix of old-style design and modern amenities. It's a bit of a walk from the old town, but once we got to know the neighborhood, we liked it - prosciutto deli, coffee shop, nice restaurant, etc.

It was a little noisy because there was construction on the street outside our window and we were on the second floor. Might be better on a higher floor.

Staff on reception were very very friendly and helpful. Upgraded to a very nice suite without any extra charge and good choice of breakfast

The room was very nice--four poster bed w/ drapes! Very spacious for a European hotel. The breakfast was good, and the service excellent!

There is no parking on-site, have to go down the street and park in the city garage, and the fee is not included with the hotel room. The hotel was a little hard to find, passed it a couple of times before we realized where it was.

The customer service was excellent-the best we have experienced for years. Nothing was too much trouble.

All good

Comfortable hotel with good location

Very nice, friendly and helpful staff. Nice and clean room. Good location.

Nothing.

Staff

Excellent facility everything of high quality, first class. Location of good for walking to all of the sites.

Location, cleaness , staff

Room under roof . Close to spa, very hot.

Room was very nice. The bathroom was excellent, spacious and with jacuzzi(Superior room)The staff at the reception was helpful, friendly and fast.Food is decent but the choice was poor.

Soundproof was bad, we could hear the people talking at the room next to us. The location was also not really close to the city center-1 km away. There is no restaurant for breakfast but some improvised room next to the bar. The staff at the breakfast not so friendly. Wellness costs 15Eur/person!

bedroom lovely breakfast excellent staff lovely & very helpful re sightseeing & restaurants

no evening meals

Staff very kind and helpfull. Room upgrade.

The fake old books on the library.

very good breakfast friendly and efficient staff at the reception

Location, Staff, Room...

No parking in front of Hotel...

Bed size, openable windows, separate wardrobe, no carpets in the room,

Poor breakfast (no cheese), no slippers, no robe, jaccuzi did not work, no info about spa, no parking lots, no second key offered,

Friendly staff, busy loud street, but the windows keep out all the noise.

The junior suite could be a bit larger. Breakfast is very good, but a rather small choice - but as it's Italy it's ok.

Nice hotel, clean room, directly in the city centre. I was very satisfied.

Very friendly staff. Definitely an address I'd like to return to.

The lack of slipers and small fitness room.

Amazing rooms.

They claimed I booked two rooms and made me pay for two rooms when I only needed one. Two couples booked thru me and they still forced me to pay for the other room. ridiculous.

Friendly and helpful staff. Excellent room maid service. Parking arrangements work despite traffic chaos.

The rotating entrance door is a killer.

10 mins walk from city center, all employees very polite and ready to provide support. Nice comfortable room, very comfortable bathroom and new furniture. Very good breakfast corner.

Not really.

When we arrived we had been upgraded to a junior suite. The room had a four poster bed and open fire. Dressing gowns and slippers were supplied. You could even request a loan of an ipad from reception if you liked. Staff could not have been more helpful with directions, booking taxis for us etc. Good selection for breakfast with bacon, cheese, fruit and cakes.

Great staff, beautiful hotel.

Out of the way. You can walk to the main square, but next time I will stay on the main square. The walk was too long at nite.