Villa Cheli    

Everything about it! The location is beautiful, the restaurant food is excellent, and the service is outstanding! We had a minor problem in our bathroom and brought it to the staff's attention in the morning as we were leaving for our day's outing. When we returned everything was taken care of. Absolutely great service and value for your money.

Villa Cheli is a townhouse with more than 200 years of history and is located conveniently outside of Lucca. Comfortable rooms with decent facilities, good food for breakfast and for dinner. The staff are very helpful.

Lovely building upon arrival Good value Near lucca

One nice member of staff, but when we asked for a nightcap glass of wine at 11 pm the man ( night staff? ) could not have been ruder. Slamming bottle down, then glasses, and very angry?! Shame! Apart from the one girl , staff were not bothered if you actually existed . Also changed us to a poorer room after specific email I had send agreed a room in a photo- given the room to someone else. Could have been the perfect stay....

The hotel was quiet and in a lovely location.

The service at dinner was terrible. We waited nearly an hour to be served. Others were waiting an hour between courses. It was a shame as it let the hotel down.

Lovely tree lined driveway up to beautiful old house. Very nice helpful staff. Beautiful pool area. We were booked for one night but liked it so much we stayed for 2 !

General atmosphere

Lovely villa retreat with helpful staff and beautiful surrounds.

"Gym" not so, very difficult to get anywhere if you don't have a car.

I loved everything about the hotel - the place, the villa, proximity to Pisa, Florence, Lucca.

There is a road nearby. You cannot hear it from the hotel but it would be nice if the villa was far from any roads, cars, etc - just my vision of holidays in Toskany:)

Beautiful villa-like building in pleasant surroundings just a few minutes outside of Lucca. Affable staff. Comfortable and very clean room that easily accomodated two adults and two boys.

Our family room on the third floor was plenty big enough for four people but the ceiling had a large wooden beam that descended down over one of the single beds, causing us to repeatedly bang our head. Nothing serious but a hazard for adults or taller kids.

Very friendly people let us feel welcome. They were uncomplicated, flexible and helpful with our small children (2 and 4 years old). The old buildings, the rooms, the garden and the pool are very nice and authentically styled.

There is not much you can do in the direct surrounding of the hotel, it is even hard to find some paths for a short walk outside. You always need to take the car. In Italy, breakfast is not celebrated as much as elsewhere. Against this background, the breakfast offered in Villa Cheli is ok.

rooms staff food location

The Hotel Building was awesome and with the pool ugrade which was extremely well done and a good reason why we chose the place to stay. The staff were helpful,friendly and it was a bit like coming home after our day of travel. We enjopyed our stay and extended it to 4 days. We would return and it was very good value for money. I would suggest adding boiled eggs to the breakfast buffet otherwise it was an excellent all round stay. Ann and Michael Toronto Canada.

The hairdryer should be more powerful. I had to use my own but the outlets were so far away it was difficult to see what I was doing, reaching only half of the mirror. Overall it was a very pleasant stay and nothing else to comment on.

quiet location, swimming pool

in my room, the noise (talking and oilet flushing) from the neigbouring room was disturbing at night.

Beautiful surroundings and very peaceful

Mosquitoes

The Villa / building itself was wonderful.

Pool and surrounding countryside

absolutely fantastic

The hotel is in a beautiful setting and has been very well renovated

The buffet breakfast wasn't very good

Villa Cheli is an impressive property superbly placed for exploring the nearby town of Lucca. It has an excellent outside swimming pool and terrace. We enjoyed an amazing evening meal in the hotel restaurant from the set menu, a fantastic taste of Italy.

The breakfast was very disappointing. Our triple room was on the top floor, spacious and very clean but with only velux roof windows which although alllowing in plenty of light, made the room feel a little bit bleak. We would have enjoyed windows you could look out of. An air conditioning unit cooled the room but was only a few inches from the third bed, making a very noisy night for its occupant.

The staff, the rooms, the pool and the food

With dinner, food came out at different times.

We had a Lovely bedroom which had aircondition. Nice pool. Out door dining area. Some of the staff were very helpful.

Our stay at Villa Cheli was for a wedding in Lucca. We booked 5 bedrooms and 1 apartment. Three of the bedrooms were lovely. However the other 2 on the third floor had only a very small window. The 3rd floor is really in the roof of the Villa and the bedrooms were unacceptable. The apartment was also very small and not suitable for a family of 2 adults and 2 children. We had a famly meal in the hotel one night. The food was OK but the service was dreadful.

Lovely location, polite & helpful staff, dog friendly, nice pool & terrace, nice outside breakfast terrace

The room was a mini-apartment (which was very nice), with a kitchen, but not a single cup, plate spoon or pan

The best part of the hotel was the pool. The scenery was stunning.

Very remote, could not walk anywhere as no foothpaths. If staying again I would hire a car. Room was not cleaned while we stayed there. Staff not overly helpful or friendly. Villa is more family orientated.

air condition didn't work properly at night.

Excellent all round facility , will recommend to anyone.