We booked a room with a PRIVATE balcony and sea view. When we arrived we hot the room with access to the PUBLIC terrace - access was locked. We asked reception for a change - in the moment we wanted this the man at the reception had many tasks to do, postponed solving our issue and partly ignored us. He said we have a private balcony. After some time he went with us to the room to show us mentioned private balcony, unlocked the door, showed us the public terrace and said - "it is a private balcony". There was no balcony furniture, so we asked whether we should use the chairs from the room or he will bring some. He said that we can use room furniture. We accepted, unless he said no excuse, nothing and moreover his face said clearly that we just cause the problems.
We think that this behavior is unacceptable for the price we paid in such hotel. This is the reason we would never go back again.
p.s. if you look for a romantic and quite place, be aware that the hotel is commercially very active - one evening was a disco in the ground floor, the second evening the wedding party till the morning and they of course used partly our "private" balcony area :)
POOR BREAKFAST - CONTINENTAL, NO BUFFET. Just sweet pastries. No cheese, no ham, nothing... The morning after the wedding evening they served once the ham and cheese as well - it was awkward...
Beautiful beach, fabulous garden, very good meals served in the dinner. The area and the general equipment of the hotel are excellent - just the behavior and approach of the staff does not relate to the quality presented.