눉Some things just didn’t make sense: The closest parking even for check-in and luggage drop, was in a gravel lot down a pretty long driveway of large uneven stone pavers, and then the layout even inside the hotel and despite the elevator required going up and down a few steps here and there. There was no one to help with your luggage, and while we don’t usually care about that, it was odd that they made no real effort to make it easier to get your luggage to your room, and/or didn't have porters for such an otherwise nice place. Also, the spa is in the lower floor of the hotel and there’s a large spiral staircase coming up from it, so you smell the odors from that as you walk around it on any of the above floors. On a couple of occasions there was a pungent unpleasant odor of nail polish. Next, there was a bit of black mold in the caulking in the shower. The place was otherwise very clean but they need to spray some bleach on that. Also, the welcome pack that they email upon your booking describes that they organize a wine and cheese tasting every evening at 6:30, but fail to mention the 10 euro cost. I don’t think it would have bothered us if we hadn’t kind of been led to expect that it was included. Breakfast is free and was pretty good, but they were very particular about where you could take food to, even when all the tables were full, and even though there seemed to be room for more tables, plus the lobby area.
눇The hotel is very attractive, with beautiful grounds in a spectacular setting, and the rooms themselves were large and lovely. The location is great if what you want is rural Chianti. Many wineries nearby, and a few good restaurants too (note: no full restaurant at the hotel). But be aware that the hotel is very isolated up a long dirt driveway.