Access to the hotel on arrival can be a bit confusing. You ARE able turn into the courtyard through relatively narrow gates, with a car on arrival (it's on a bend in the road on the left as you drive up into Cortona from below) but it's a sharp left and one is almost certainly past the entrance before you realize it. Once there they will park your car and one can walk up the hill 5 minutes to the start of the commercial town centre, and you don't need to see your car again until you depart.
Joanna at the desk had fresh enthusiasm and professionalism in manner and knowledge even at the end of a long day, and then again next morning. Marvin the porter/drink and breakfast server was attentive and joyful to all. Stefano the other member of staff whom we met on our regretfully short one night stay, was equally friendly and helpful. Their choice of a restaurant for us was reflective of their experience, and our particular needs at the time. In other words they did not recommend the rote solution but tried to tailor it to our needs re standards, budget and what it was we were after that particular night. Usually staff at hotel desks sre not this reflective or nuanced in what information and answers they provide. The staff seems exceptionally well trained. If not their innate abilities and wish to do provide a decent experience for guests shone through. I think it was a combination of both.