The Westin Palace

バスルームがせますぎて使いづらかった。

2人で予約していたにもかかわらず、部屋に用意されていたバスローブ、スリッパ等のアメニティは1人分で、- フロントに2度持ってくるようお願いして、やっと2人分が用意されました。また、今回このホテルには3連泊- しましたが、シーツの取替え依頼カードをベッドの上に置いていたにもかかわらず、シーツは取り替えられませ- んでした。ナイトサービスがある日もあれば、ない日もあって、快適な滞在とは言えませんでした。

サービス、部屋ともこの価格であれば、是非、毎回宿泊したい。

新しいホテルではありませんが、手入れが行き届いておりファイブスターの風格があると感じた。　地下鉄の駅も近く、観光の中心地ではありませんが、その分静かに快適に過ごせて良かった。

朝食が高額にも関わらず、内容は期待以下で残念だった。　ビジネスルームにて、飛行機のオンラインチェックインを行うだけと説明したが３０分のインターネット利用料- を請求された。　他のファイブスターでは１０分以内なら無料のケースが多い為、金額の問題ではなくサービスの部分で残念と感- じた。

Very good deal, comfort and helpful staff at reception

Do not understand why additional services (bar, minibar, breakfast) are offered at such over the top prices.Breakfast is E 37! What breakfast is worth that kind of money?

Exceptional service from hotel staff, particularly at reception. Location of hoptel was excellent (short walk in to main tourist areas and central station. Also very handy for the tram network.

The breakfast prices were exceptionally high.

The hotel is very good , the food, the room, Spa are excellant.

The service you have to reconsider. You have to do the room service 24 hours, some times when we call for service, nobody is there to attend the call. In the lobby when we had a business discussion, there was nobody is there to attend from the restaurant. Ofcourse the restaurant is inside, but you can extend the service to the lobby also as other similar hotels do. when the guests sit in the lobby, somebody should come and ask tea/coffee and if you can't serve in the lobby, atleast can direct that "we have restaurent inside so please come inside". This kind of service we expect.

I did not like the fact that I was left waiting for the delievry of my luggage upon arrival. I arrived very tired from a previous business trip and the first thing I wanted to do was shower, and found that I was calling reception to ask where my luggage was and requested that it be brought to my room. I also did not like the fact that there was no ironing facilities in the room. After a call with hotel staff I was informed that due to italian law, it was prohibited, and was therefore offered a "pressing" service first thing in the morning. Considering that I was staying for nearly a week, I could not afford to send all my clothes for the pressing service, and after insisting that all I needed was some time with an iron to iron my own clothes, the hotel staff were kind enough to arrange for delivery of an iron for me to use for 30 minutes! Extremely tired, I then spent 60 minutes ironing all my clothes as it was the only opportunity that I had to be near an iron! Accepted that it is italian law, but exceptions should be made for guests, maybe have a guest ironing room if necessary. This way you will also avoid people going out to purchase their own travel irons, which would have been my next step if I hadn't been given the opportunity to borrow one.

Staff efficient and helpful. The first time I have had no problems sleeping in hotel room - the bed was gloriously comfortable. Great choice at breakfast.

A truly 5 star hotel which catered perfectly for my business trip and made me and my wife feel extremely comfortable..

Awesome bed, very comfortable! Nice quite room with a very beautiful furnishings.

Central location, luxurious interior, spacey room (grand deluxe), beds are very comfortable. In general we enjoyed our stay.

Prices are very high, all extra services costs too much (additional bed costs 80 euro per night which is far from expected). If prepaid tariff, be careful with their billing - initially they mistakenly charged my credit card twice, but then I noticed it, they returned the overpaid amount in a quite fast manner.