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81, Knutsford Boulevard, 5 Kingston, Jamaica – Show map
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81 verified reviews
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The Jamaica Pegasus Hotel's staff speaks: English
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Fitness Center
Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Baggage Storage, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 2 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 81 reviews
Value for money
Show reviews from:
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Staff were very friendly and helpful. I did not really want for anything.
Room service food was yuck. No hot water just tepid. Lighting in the room was very gloomy. I hear that there are "new" rooms in the hotel ... they need to improve the "old" rooms also.
Very nice hotel and great staff!
Wifi was a little bit spotty. I couldn't connect at the pool bar or the lobby bar.
The location of the hotel The beautifully decorated lobby,waiting areas and hall ways The courteous and friendly staff My welcome fruit plate and letter The attention to detail in my room The nice comfortable king size bed The beautifully decorated room The flat screen TV The amazing food The cocktail offered The beautiful and well kept grounds. The nice, big,clean and well kept pool The close proximity to Emancipation Park
NOTHING, oh,except on Christmas day I was expecting more of a traditional breakfast.
Friendly and very helpful polite staff
Everything but the staff
I didn't like the fact that I was told I couldn't wear certain clothing to go down to eat breakfast. ......being on my holiday I would like to have chosen my own wardrobe and therefore went hungry
Loved the Sunday brunch. Staff was courteous and friendly
No ackee and saltfish until Sunday brunch
Room was lovely and relaxing to come back to after the heat and busy streets of Kingston. AC was great and sound proofed walls with a bed that gave a good nights sleep. Breakfast is worth an early rise.
Restaurant in front of the pool gave no privacy to go for a swim. Elevator doors shut very fast so much so you had to avoid them.
Great hotel Well established and good service
Poor wifi Need more local food choice at the restaurant
Pool area. The weather.
Suite was not a suite. No balcony. No flat screen 42inch TV. Wi Fi in room did not work. Exec Club very small. Breakfast buffet mediocre.
The plumbing is in need of a major overhaul
Hotel was pleasant and staff were helpful
The time it took to get some of the food orders
My room was upgraded when I arrived The front desk staff was pleasant and knowledgeable Some of the best tasting pastries I have ever eaten
The food - at best- was fair with very few options and no substitutions I ordered an apple martini from room service and it was HORRIBLE The bar staff was rude The staff provided conflicting information and so (1) I missed breakfast one day and (2) I was late for an event another day based on misinformation From my room the pool looked dirty
Room was clean and well apointed, view was beautiful ( over looking the pool Breath taking). All Staff were friendly and helpful during our stay. Very quiet and peaceful but location central enough to allow for quick visits into New Kingston.
The bathroom was the only negative, as it is not practical designed. And causes the bathroom to get wet just by turning on the shower. This needs to be addressed as it is a potential situation that can cause slipping.
Internet/wifi access was poor
The Breakfast was amazing . Great Location everything was almost literally 5 Mins away
The Room where the Complimentary drinks for the royal club was served was a bit small hard to manoeuvre Room service took a while to clean rooms
We liked the location
There wasn't anything we didn't like.
Just beside Emancipation Park; it is perfect if you want to go walking or running in the late afternoon or early evening. Two tennis courts available in case you are interested.
Kind of expensive.
Beautiful lobby. Comfortable room
Bathroom could use update
Always heard good things about the Pegasus and I was not disappointed. Enjoyed my stay and I will return.
Value for money
good location and good sleep...facilities are good
unfriendly staff...checkout takes at least 15-20 minutes per person...card machines break down often
I don't think the hotal was ready for a large group.
The pool size. Pool bar staff and in the giftshop were nice, the Duty Manager was helpful when we needed medical advice.
The receptionist didn't get that we were husband and wife, she tried charging us for the extra person, even though we booked a double room for two persons. The room was exceptionally outdated, with stains on the carpet and bathroom tiles, a useless aircon and a coffee machine unfit for the sachets offered. The lounge was ridiculous: one hour of service for diner and no replenishments, so if you didn't get there by 6.10... Breakfast choice was very poor, and again not replenished as needed. No chef to cook you an omelett either. Service very slow. Don't understand how this can be a five star, especially because I've stayed at a four star nearby just last week, and felt it was superior! (see my review of the same)
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