I had no bad experiences. The hotel was located in an upscale neighborhood but a little difficult to find, but because it is so close to a main road, it was not a problem.
Very spacious room and excellent value!!!! I had a very large room with a separate sitting room with comfy leather furniture, a round table, and chairs. The staff were quite attentive, delivering ice and doing my laundry at a very reasonable price and at the fraction that other hotels charge. The restaurant is no frills, but offers both Western and Arab fare. The reception desk exchanged currency, offered drivers, and recommended restaurants that were nearby but not frequented by tourists. Once you stay at Amman West, you will not want to stay anywhere else.